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"Kylie from front of house check us in; outstanding customer service; location is fantastic for shopping and night life. We are supposed to have something in the room for our wedding anniversary, never arrived, short fall in communication. But over all it’s very central and great stay."

"I’ve stayed at the New World for many years. It is welcoming and reliably clean. The staff is always friendly and amenable. I will say as a frequent quest the facility is starting to show its age. I notice stains more often, minor damage to furniture and cabinets as well as tile work and grout starting to falter. The breakfast buffet remains top notch."

"Very good"

"Everything was excellent! From the staff, the food, the amenities, and the location. Some minor constructive criticism: the toilet seat in my bathroom was almost falling off (so that needs attention from the maintenence dept), and the on/off water faucets were leaking a moderate amount. Otherwise, i always enjoy my stay!"

"The staff as I said is nice but the rooms/bed is not that fresh. I can’t even tell if they were brand new when we check in. I got bedbug bites on my legs. So dissapointed on this. The hot water flow is so poor. And the washroom can use a lot of spray wash to remove moldy like substance. The hallway floor tiles are lifting. We stayed on the 14th and 2nd floor. All same. I would not come back here or recommend. I’m sorry for the evaluation I gave but it’s the truth. Thank you. "

"Will always be our choice hotel when in Manila"

"Conrad is always my first choice to stay in Pasay"

"Good location. Very curteous and helpful staff"

"Everything about the hotel was five-star. I only wish that the lobby has an area to hang out. All seating areas are taken by the lobby restaurant. "