The hotel was undergoing renovations during my stay, so the facilities could have looked nicer. However, the staff were friendly and accommodating, and I appreciated the convenient text feature for requesting assistance—they always responded quickly and addressed any needs I had.
One small frustration was that housekeeping didn’t replenish toilet paper daily, so we had to request it multiple times. The hotel is located in a more run-down area of San Francisco, but I felt safe thanks to the 24/7 security guard and the requirement to use a room key to enter the lobby and operate the elevator.
Overall, I had a good experience, though there’s definitely room for improvement.