住宿正面 (夜晚)

聖安東尼奧斯頓歐克伍德斯普林套房飯店的評分

2.5 out of 5

評論

8.2

非常好

10 分,有夠讚;538 則評論中有 282 則" "
8 分,不錯哦;538 則評論中有 126 則" "
6 分,一般般;538 則評論中有 48 則" "
4 分,不太好;538 則評論中有 36 則" "
2 分,很糟糕;538 則評論中有 46 則" "

9.0/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Eduardo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean
於 2024 年 5 月住了 1 晚

2/10 很糟糕

imelda

不喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚
AGM Amanda Morris 於 2024年5月21日回覆
Imelda, thank you for taking time to leave us a review!

2/10 很糟糕

imelda

不喜歡:設施服務
every week we stay there, today I made a reservation and checked in as usual at 9 am but the staff said there were no rooms available yet and asked me to come back at 12, and I came back at 12 but he said there were no rooms available yet, I had to wait 1 another hour, but someone came and checked in and he got a room, how could this happen? I am very unhappy with this, I think first come first get. Today I am very dissatisfied
於 2024 年 5 月住了 2 晚
AGM Amanda Morris 於 2024年5月21日回覆
Imelda, I would like to apologize for the inconviences you encountered during your stay with us. We will always try our best to accommodate early check-ins if they are available, unfortunately the room type you reserved had been sold out on the previous night therefore we had to wait until our check out time of 11am to allow housekeeping to enter the room for cleaning. After further investigation, the room type of the guest you are refering to is a different room type that was available for an early check-in. Housekeeping had recieved your room first to clean to ensure we could get you checked in as soon as possible. We will always try our best to accommodate early check-ins, but please note our check in time is at 3:00pm and it is at that time that we can guarentee your room, any time before then is subject to availability.

2/10 很糟糕

Angel

不喜歡:整潔度、員工素質和住宿環境和硬體
Bed bugs got a bunch of bites all over me. Room was clean but apparently not the bed.
於 2024 年 5 月住了 1 晚
AGM Amanda Morris 於 2024年5月17日回覆
Angel, thank you for taking time to leave us this feedback. Our Area Manager has taken time to review your information and has reached out to you to request further information.

2/10 很糟糕

Kristine Del

家庭旅遊, 親子旅遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Truly a lone-star review for a lone-star state hotel-- no-frills, no amenities (literally NOTHING except toilet paper, water and sheets).
於 2024 年 5 月住了 1 晚
AGM Amanda Morris 於 2024年5月15日回覆
Kristine, your feedback is truly appreciated. I'm sorry to hear that our amenities were not what you expected, please feel free to checkout our website next time your in town to see if our amenities will be benificial to what you are looking for. As an extended stay hotel we pride ourselves on providing a true home away from home experience, remember, the longer you stay, the more you save!

2/10 很糟糕

Kristine Del

家庭旅遊, 親子旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
There are LITERALLY NO AMENITIES AT ALL-- not even a bar of soap!! There was no coffee maker, no cups, no soap, no shampoo, NADA!!! If you want a BARE bones hotel with a bed, bare floor, a toilet and sink, then stay here. No frills, nothing special, but it was decently clean. They offer a discount to their long term renters if you leave a good review.... so don't let the high review rating fool you :-)
於 2024 年 5 月住了 2 晚
AGM Amanda Morris 於 2024年5月15日回覆
Kristine, thank you for taking time to leave us this review. Our hotel is an extended stay hotel where our amenities are generally beneficial to those who are looking to make a home away from home with the comfort that home provides. I'm sorry to hear that we were unable to meet your expectations, hopefully next time your in town for a longer reservation you keep us and our amenities in mind!

4/10 不太好

Abraham,Parker

不喜歡:整潔度、員工素質和住宿環境和硬體
X
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年5月10日回覆
Abraham, thank you for taking time to leave us this feedback. I would love to hear more about your experience with us so that we can better serve you next time your in town!

2/10 很糟糕

Kara

不喜歡:整潔度和住宿環境和硬體
Mold in my bathroom and stains in the tub. I took pictures.
於 2024 年 4 月住了 2 晚
AGM Amanda Morris 於 2024年5月4日回覆
Kara, thank you for taking time to leave us this feedback. I will personally be looking into this to ensure your next stay with us is perfect.

10/10 有夠讚

Eric

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean place. No problems with my stay.
於 2024 年 4 月住了 2 晚
AGM Amanda Morris 於 2024年5月4日回覆
Eric, I am so pleased to hear that you enjoyed your stay! I sincirely hope we have the opportunity to host you again in the future!

6/10 一般般

Dylan

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
Bathroom had some mold, our whole floor smelled like mildew
於 2024 年 4 月住了 2 晚
AGM Amanda Morris 於 2024年5月4日回覆
Dylan, thank you for taking time to leave us your feedback. I will perosnally be looking into this and I hope we have the opportunity to provide you with a perfect product the next time you are in town!

6/10 一般般

Marlee

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
The staff was friendly and super helpful! The property was clean and safe. The rooms weren’t my favorite. They aren’t as bright and inviting like they appear in the pictures. There was just an off putting smell to the rooms…probably because they allow pets, I guess. The air conditioning wasn’t the greatest. It worked, but took an entire night to fully cool down the small room. Not a stay that makes me want to return.
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年5月4日回覆
Marlee, thank you for taking time to leave us this review. We truly appreciate your business and your feedback, we are currently in the process of exchanging all room lights to ensure that our pictures will always match our product! I hope you have the oprotunity to check it out next time youre in town!

10/10 有夠讚

Heaven

喜歡:設施服務
.
於 2024 年 4 月住了 2 晚
AGM Amanda Morris 於 2024年4月22日回覆
Heaven, thank you for taking time to leave us this review!

10/10 有夠讚

Christian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月22日回覆
Christian, thank you for taking time to leave us this review!

10/10 有夠讚

Michelle,Corpus Christi T

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very safe & secure
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月22日回覆
Michelle, thank you for taking time to leave us this review. We truly appreciate your business and hope to see you again soon!

10/10 有夠讚

imelda

喜歡:整潔度、員工素質和住宿環境和硬體
My husband and I always spend weekends there, they have clean, quiet rooms and friendly staff
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月17日回覆
Imelda, thank you for taking time to leave us a review, it is always a pleasure hosting you and your husband, we look forward to your next stay with us!

6/10 一般般

Cynthia

商務旅客
喜歡:員工素質
不喜歡:設施服務
It was an unique property. It was very reasonable and that is why I chose this property. I failed to realize this was an extended stay facility. The photos of the rooms and especially the beds were deceiving. The beds had a gray and black spread. I wasnt sure of the cleanliness with those on the beds. I suppose I got what I paid for and that was a bed for one night that was reasonably priced.
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月17日回覆
Cynthia, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

4/10 不太好

Huy

情侶出遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Staff gave us handicap room. The wall is very thin. In a middle of the night around 2 am, outside they had party and blasted music so loud that woke us up. Early morning, the room upstair had someone jumped and moved stuff so loud that woke us up again at 7 am. At 11 am, the housekeeper was very rude to open the door without knocking. I know it’s check out time but they should have knock. Overall, not very good experience. Would not recommend this place
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月15日回覆
Huy, thank you for taking time to leave us this feedback. We will be looking futher into this.

10/10 有夠讚

Benjamin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved how clean it was
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月15日回覆
Benjamin, thank you for taking time to leave us a review. We truly appreciate your business!

10/10 有夠讚

Andrea

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The cleanest place ever! Will definitely be back.
於 2024 年 4 月住了 6 晚
AGM Amanda Morris 於 2024年4月15日回覆
Andrea, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

10/10 有夠讚

Keyshia

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and nice! We stayed for one night and very affordable!
於 2024 年 4 月住了 1 晚
AGM Amanda Morris 於 2024年4月11日回覆
Keyshia, thank you for taking time to leave us a review. Your kind words will truly motivate the staff to keep up their hard work!

10/10 有夠讚

andrea

寵物同遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We’ve been staying here for about 3 weeks now & love it! Super quiet everyone is friendly & CLEAN!!
於 2024 年 3 月住了 15 晚
AGM Amanda Morris 於 2024年4月1日回覆
Andrea, thank you for taking time to leave us a review. We truly appreciate your kind words and have thruoughly enjoyed having you as our guest.

10/10 有夠讚

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best stay ever
於 2024 年 3 月住了 23 晚
AGM Amanda Morris 於 2024年4月1日回覆
Richard, thank you so much for leaving us such a wonderful review!! I am beyond pleased to hear that your stay was the best one yet!

10/10 有夠讚

Juan

於 2024 年 3 月住了 1 晚
AGM Amanda Morris 於 2024年4月1日回覆
Juan, thank you so mcuh for leaving us the 5 star review! I am so pleased to hear that you enjoyed your stay with us.

10/10 有夠讚

Mithilesh

喜歡:整潔度、員工素質和住宿環境和硬體
Stayed there for a week. Good for extended stays
於 2024 年 3 月住了 7 晚
AGM Amanda Morris 於 2024年3月25日回覆
Mithilesha, thank you for taking time to leave us a review! I am so pleased to hear that you enjoyed your stay with us!

6/10 一般般

Monica

親子旅遊
There should be things explained. This isn’t a place where there’s daily cleaning service. Although you can request new towels they don’t give you enough. They only give you two big towels for two people. Women use two alone for hair and body. If you want more towels you have to take dirty ones and that was not explained. The people on the floor above were super loud until like 1am. Checkout took too long. Not sure why the front desk guy would leave at check out time. Also there’s no front desk 24/7 at front desk but there is a number you can call. The only thing convenient was the location. Very easy to get on freeway. Lots of things to eat and shop nearby.
於 2024 年 3 月住了 4 晚
AGM Amanda Morris 於 2024年3月22日回覆
Monica, thank you for taking time to share your experience with us. On behalf of our team I would like to apologize for any information that may have not been provided to you and the inconvenience that may have caused you.

10/10 有夠讚

Travon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
AGM Amanda Morris 於 2024年3月18日回覆
Travon, thank you for taking time to leave us a review. We truly appreciate your business!

8/10 不錯哦

Raul

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me pareció un lugar muy bueno ., es muy limpio sus recámaras y sus baños .. buena atención.recomendable
於 2024 年 3 月住了 1 晚
AGM Amanda Morris 於 2024年3月14日回覆
¡Me alegra mucho saber que disfrutó de su estancia con nosotros! Esperamos recibirlo nuevamente en el futuro.

10/10 有夠讚

Plucky

寵物同遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and everything worked well. Great water pressure.
於 2024 年 3 月住了 1 晚
AGM Amanda Morris 於 2024年3月13日回覆
Plucky, thank you for taking time to leave us this review! I'm so happy to hear that you enjoyed your, we cant wait to host you again in the future.

10/10 有夠讚

Eli

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
AGM Amanda Morris 於 2024年3月13日回覆
Eli, thank you for taking time to leave us a review! I'm so pleased to hear that you enjoyed your stay with us.

10/10 有夠讚

Bianca

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check-in process was quick and easy. The staff was very professional and friendly. The cleanliness of the building inside and out was very favorable. The location was great because it wasn't around any busy streets or commotion around. I will keep this place in mind for my next stay!
於 2024 年 2 月住了 2 晚
AGM Amanda Morris 於 2024年3月5日回覆
Bianca, thank you for taking time to leave such a wonderful review. We are truly grateful to have you as our guest and look forward to hosting you again in the future!

10/10 有夠讚

Heidy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved how quiet it was and definitely its cleanliness.
於 2024 年 2 月住了 2 晚
AGM Amanda Morris 於 2024年2月29日回覆
Heidy, thank yo soo much for leaving such an amazing review! I am so pleased to hear you enjoyed your stay with us.

10/10 有夠讚

Diana

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the scenery you can see from the hotel and that it was very nice and clean
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月22日回覆
Diana, Thank you for taking time to leave us such a rewarding review. I am so pleased that you enjoyed your stay with us!

8/10 不錯哦

Cat

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月20日回覆
Cat,thank you for taking time to leave us a review!

6/10 一般般

Jorge

團體旅遊
喜歡:員工素質
I enjoyed my stay here for 8 nights although it had funny smells here and there. the staff was good but the lobby wait was a little inconvenient and card would sometimes not work. I did not like how cleaning service was only available during Wednesday. Had to use a dirty towel which was gross to me but other than that it was a good stay felt safe quiet and in the end I enjoyed my stay would come back. 8 nights here was good since I’m moving to San Antonio 8 nights here was good to help me decide my move and made me feel home.
於 2024 年 2 月住了 8 晚
AGM Amanda Morris 於 2024年2月20日回覆
Jorge, I am so pleased to hear that you enjoyed your stay with us! I do want to mention we do offer a linen exchange service that allows you to exchange any linen for a fresh set, this is an unlimited service that you can take advantage of between your housekeeping dates! I hope this information is helpful for you next stay with us!

6/10 一般般

RICHARD

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
It was noisy. We could hear the guy in the next room talking at 6 am and it sounded like he was moving furniture around. Also the AC/heat unit attached to the wall below the window was not sealed. Every time the wind blew, cold air would blow into the room.
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月20日回覆
Richard, thank you for taking time to leave us a review. Guest satisfaction is a major part of what we do so we will definitely be addressing these concerns in hopes of correcting them before your next stay!

8/10 不錯哦

Min

於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月15日回覆
MIn, Thank you for taking time to leve us a review! We look forward to hosting you again in the future.

2/10 很糟糕

jamal

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Management very rude, arrogant and disrespectful. Elevator broke. Room reeked of dog. Walls very thin and hospitality of a good hotel wasn't there at all.
於 2024 年 2 月住了 5 晚
Management 於 2024年2月13日回覆
Jamal, Thank you for taking time to leave us your thoughts, feedback is very important to us.

10/10 有夠讚

Maggie

The property was kind as to let know way beforehand that the elevator was not working.
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月12日回覆
Maggie, Thank you for taking time to let us know that this curtosy call was a highlight of your stay. I know the elevator being down can be a major inconvenience, however we try our best to keep everyone up to date! We look forward to seeing you again soon.

10/10 有夠讚

Kelsa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I always love staying here but their elevator was not working (not super upset because they called and let me know ahead of time). Thankfully I was on the second floor so I didn’t have to climb a whole lot of stairs. Still highly recommend staying here.
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月13日回覆
Kelsa, Thank you so much for leaving such a wonderful review, its always a pleasue having you as our guest, hopefully the next time you come to visit or elevator will be up and running!

2/10 很糟糕

Jim

家庭旅遊
不喜歡:員工素質和客房舒適度
1 They did not contact me to tell me the elevator is broken we were on the 4th floor . 2 there was no irons available. We had to go buy one 3 there was no hair dryer available. We had to go buy that too 4
於 2024 年 2 月住了 1 晚
AGM Amanda Morris 於 2024年2月5日回覆
Jim, We appreciate your time leaving us a review, I am deeply sorry the inconveniences you experienced during your stay. We pride ourselves on being able to provide the best service possible, unfortunately with the elevator being out of service it has put a damper on that, but it is something that we are in the process of getting fixed. We do have irons avaiable on the property upon request however if they are currently checked out by other guests then we do have to wait until they are brought back to be checked out again. I senceierly apologize that this effected your stay here with us and hope you may give us a chance in the future.

10/10 有夠讚

jamal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Customer service is excellent
於 2024 年 1 月住了 3 晚
AGM Amanda Morris 於 2024年2月5日回覆
Jamal, As always, it is such a pleasure reciving a review from you! Thank you for recognizing the amazing staff we have here.

10/10 有夠讚

Omar

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was good
於 2023 年 12 月住了 1 晚
AGM Amanda Morris 於 2024年2月5日回覆
Omar, Thank you for leaving us such a great review! I am pleased to hear that you enjoyed your stay with us.

10/10 有夠讚

eric

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good stay!
於 2024 年 1 月住了 1 晚
AGM Amanda Morris 於 2024年1月24日回覆
Eric, I am so pleased to hear that you enjoyed your stay!

8/10 不錯哦

Angel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay
於 2023 年 12 月住了 2 晚
AGM Amanda Morris 於 2024年2月20日回覆
Angel, thank you for taking time to leave us a review. I'm pleased to hear that you enjoyed your stay!

10/10 有夠讚

jamal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.
於 2024 年 1 月住了 5 晚
AGM Amanda Morris 於 2024年1月10日回覆
Jamal, Always a pleasure having you as our guest, thank you for taking time to leave us another great review. I will be sure to share this with all of the staff!

4/10 不太好

maria

商務旅客
不喜歡:員工素質和設施服務
It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.
於 2024 年 1 月住了 7 晚
AGM Amanda Morris 於 2024年1月9日回覆
Maria, I'm sorry to hear that some of the staff may have missed the mark during your time with us. I appreciate you taking time to leave us this feedback, I will be sure to look further into this information.

10/10 有夠讚

Desiree

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
AGM Amanda Morris 於 2024年1月24日回覆
Desiree, Thank you for taking time to leave us this review!

8/10 不錯哦

RAMANATHAN

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Rooms were clean. Staff was friendly. The only negative was the smell in the hallway of the 2nd floor. It hits you when the elevator doors open. I guess it may have been an unusual fragrance but it was really intense.
於 2023 年 12 月住了 3 晚
AGM Amanda Morris 於 2024年1月9日回覆
Ramanathan, Thank you for taking time to leave us your thoughts, we are looking into getting our hallwat fragrencers changed to ensure that we are providing our guests with a pleasant experience.

10/10 有夠讚

Terri

於 2023 年 12 月住了 1 晚
AGM Amanda Morris 於 2024年2月5日回覆
Terri, Thank you for leaving us such a wonderful review.

10/10 有夠讚

Gary

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
AGM Amanda Morris 於 2024年1月9日回覆
Gary, Thank you for taking time to leave us this wonderful review. We are are so pleased to hear that you enjoyed your stay with us!