Search Lodges in Sámara

"Upon arrival, the front desk didn't seem organized at all. Seemed like a poorly trained staff. Once we were escorted to our room we noticed the bar fridge wasn't stocked and the floors were not mopped (still dirty from previous guests). The room was spacious. There wasn't any hot water in the shower :(. We did eat at the Italian restaurant, but i can't say that the food was that great either :S THE MAIN COMPLAINT - my husband received a call from his doctor back home that his test results came in and he needed to get back home and be admitted to hospital ~ this was a truly unexpected event. So the day we checked in, we had to book a flight home the following day hence only staying 1 out of 7 nights. We explained this very unfortunate situation to the front desk manager and we felt that she understood the urgency and would request a provision on our account as we had to fly back home. A month later, we were informed that the hotel would NOT refund any portion of this stay - BAD KARMA Azura Beach! This was an emergency, we provided hospital documentation from our return and they chose not to offer any compensation. I realize that we were past the cancellation date, but common, that's POOR CUSTOMER SERVICE!"

"This is a fantastic location and place! Lots of young families so it was great for our little one to play. The place is well maintained, the staff were friendly, and it’s a short walk to everything "

"Staff is very courteous. Clean room. Beautiful grounds. Expect limited seating around the pool because this area is small. Ocean is a flat 5 minute walk. Restaurant was delicious. Free breakfast with choices was a bonus. This small hotel does everything right."

"Amazing staff and community. "

"Rooms are adequate and clean but hotel is starting to show its age. Staff are friendly and helpful. Pool area could use some umbrellas for shade. Breakfast is ok but could use some variety rather than just 3 choices. "

"This place was such a nice treat after a really long string of bad days. From the moment i was greated by the front desk I just felt weight lifted and I was able to relax. The bed was incredible, the property was beautiful and they even helped me park my boat in the parking lot which was greatly appreciated. I was so sad I wasnt able to stay more than one night. "

"this hotel was very cute, and staff was very friendly. The only con was the distance from the airport, but that was expected. "

"Blue Iguana in Costa Rica was such a nice surprise. The location’s perfect—close to the action, but still relaxed. Staff were really warm and helpful, always smiling and welcoming. Food was great—fresh and delicious. Everything felt clean and comfortable. Loved the easy, laid-back feel. I’d definitely recommend and I look forward to returning! "

"Almost everything went poorly. They lost our reservation, took almost an hour to straighten it out. Let us get dinner and said to come back afterwards. We did and a different person asked what room we were in. Said we didn’t know yet- hoped he knew. He gave me one key and told me the villa number. By then it was after 9 pm and we had to stumble around in the dark trying to find our villa on the grounds. All the pathway lights were not working, very scary and dangerous. Couldn’t see a thing. Finally found out place and it was not as they advertise on line. We booked a Jr suite villa with a king bed. We got the most worn out villa on the property. No bright inviting colors, and no king size bed. The bedroom had two queen beds and pretty much no other furniture. There was no bedside table for phones, and the light switch was across the room. The bathroom was actually worse. The shower head was not attached to the hose. There was black mold on the shower walls, ant there were dead and live ants crawling all over the floor of the shower. The bathroom floor was grubby. We we&end exhausted so we went too bed. Spoke to reception in the morning. Came back 5 hours later and nothing changed. Went to reception again and they sent us to speak to the service manager. Took a half hour to track him down. Walked to his desk and then he (Larry) disappeared for another 20 minutes. So rude. When he got back I explained, put it in writing and three days later no fixes. "