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Reviews of Residence Inn by Marriott Saddle River

3 out of 5
Residence Inn by Marriott Saddle River
7 Boroline Rd, Saddle River, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 351 reviews" "
Rating 8 - Good. 88 out of 351 reviews" "
Rating 6 - Okay. 37 out of 351 reviews" "
Rating 4 - Poor. 21 out of 351 reviews" "
Rating 2 - Terrible. 20 out of 351 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice looking, large room, full featured kitchen. Bring water and snacks. Elevator was out of service.
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I visit for training at the facility down the street. I never have had any bad experiences with this establishment. Thank you again.
Stayed 1 night in Apr 2024
Response from Stephanie Dietz on 2024/5/1
We were so happy to welcome you back. We hope you are enjoying the first days of Spring.

8/10 Good

Eulalia, HIALEAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety wasn’t quite there. Fire doors were left open, the building entrance doors were left open. Management stated they were in the process of repairing the doors. Otherwise was a really nice stay
Stayed 6 nights in Mar 2024
Response from Stephanie Dietz on 2024/5/1
Hello and thank you for selecting to stay at our Saddle River Residence Inn. Safety and security are our greatest concerns when it comes to our guests. Our entrance and exit doors are key entrance only, for those guests that have reservations with our hotel.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Stephanie Dietz on 2024/5/1
Hello from Residence Inn Saddle River. I am so sorry to see that you did not enjoy your stay with us. Please contact the hotel at 201-934-4144 and we will be happy to assist.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, lots of ants, not safe
We arrived late one night for a two night stay but ended up switching hotels. There was no hot water and we went to the front desk person who told us they would “restart” the boiler. Still no hot water and the next morning, we checked again and the front desk staff said they were getting a new boiler but the engineer wasn’t available for another day. No apologies, no sympathy, just statements. On top of that, there were ants all over the kitchenette. The staff said we could switch rooms but all bottom floors might have ants. Most card readers outside of the buildings were damaged, ans inoperable so anyone could access each building.
Stayed 2 nights in Jan 2024
Response from Stephanie Dietz on 2024/3/6
We are so sorry that your stay was less than perfect. We apologize for our hot water problems. This was out of our control...but has been completely correct. Rest assured, if you give us another chance the shower will be wonderful

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay thanks
Stayed 5 nights in Jan 2024
Response from Stephanie Dietz on 2024/3/6
Thank you for staying with us. We look forward to your return visit

10/10 Excellent

Stanley

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Stephanie Dietz on 2024/3/6
Thank you for staying with us. We look forward to your return visit

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was fine.
Stayed 1 night in Dec 2023

2/10 Terrible

Gary

Stayed 6 nights in Oct 2023

2/10 Terrible

Lonnie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities
I was very dissatisfied with this property. I generally travel at least one time per month Rooms were unsafe toilets were low and there were no grab bars. Grab bars in shower were not ADA COMPLIANT There was only 1 bar in shower which made it exceedingly difficult and unsafe Toilet tissue was not available. There were no cleaning services so the garbage is not removed additional garbage bags were not available. When I called the desk, they told me that they don’t clean rooms unless it’s a stay is more than five days and then I could obtain the garbage bags if I came to the office which was in another building. We are 77 and 80 years old respectively, I am disabled, and I was never informed that I had to go to a different building to obtain services and that the rooms would not be cleaned or at least trash removed. This property needs a great deal of improvement and I’m disappointed that I spent over 700 for this stay.
Stayed 3 nights in Oct 2023

4/10 Poor

Vanessa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was not the cleanest facility. There was a distinct smell that permeated the building (especially the common areas) and while our room was otherwise clean, there was a significant amount of what looked like dog hair (2-3" in length, black and coarse). I noticed a number of folks with dogs on the property and I suspect that both the smell and the hair were the result of the dogs.
Stayed 3 nights in Oct 2023

2/10 Terrible

Coral Lyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Just okay
The staff was just doing what they had to, no extra. The facility is a bit dirty and very old, not desirable for me to stay again.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Trash in hallway kinda smelled. No towels exchanged or garbage removed from room windows weren’t in tracks upon arrival. Had to reinstall them to close.
Stayed 2 nights in Sep 2023

6/10 Okay

Santosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worthy
Stayed 5 nights in Sep 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk inattentive.
The front desk staff was extremely inattentive. They stood and chatted with a long line of people standing in front of them.
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very relaxing environment in a convenient location.
Stayed 3 nights in Sep 2023

10/10 Excellent

Shanna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean grounds and rooms. The staff are friendly and helpful. The breakfast is great. Amenities are a good value. I’ve enjoyed my time here. I would definitely stay here again.
Stayed 7 nights in Aug 2023

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Staff & service, room comfort
Location needs updating thru out
This Residence Inn is in need of some much needed updating. We had to switch from a studio with a separate bedroom to a room with no separation because only the bedroom area had any air conditioning. This is unacceptable in the middle of August. The breakfast area also was not air conditioned.
Stayed 1 night in Aug 2023

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great.
Stayed 1 night in Aug 2023

10/10 Excellent

Verik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An A-plus experience!!!!!
Omg...Everything was awesome. The staff was very friendly, especially the front desk staff. I was going through a situation because of a reservation error that another hotel messed up on. They were very empathetic, understanding, and helpful. Everything from the lobby to the room was very clean, fresh, and comfortable. The pool was great and I loved that there was games for the kids to play. The food was very tasty and the staff kept the area clean. I will definitely be coming back. Thank you for everything.
Stayed 1 night in Aug 2023
Response from Front Desk on 2023/8/22
Thank you so much for the review, we are glad you enjoyed your stay! See you soon.

10/10 Excellent

Loay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 2023/8/22
Thank you so much for the review!

4/10 Poor

Stephanie

Stayed 1 night in Jul 2023

2/10 Terrible

Diana

Stayed 1 night in Jul 2023

10/10 Excellent

Fatma, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
We felt at home away from home
Stayed 28 nights in Jun 2023

10/10 Excellent

Sorilbran

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. It was a bit humid so the carpet stayed just a little damp and the floor of the kitchenette too. But it was a quiet, comfortable stay. Plus, fun activities for kids.
Stayed 3 nights in Jul 2023
Response from Front Desk on 2023/8/22
Thank you so much for the review! We are glad you enjoyed your stay!

2/10 Terrible

John

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was rats and issues with the room and the customer service was disgusting. How a manger could listen to the issues I said including my kids eating food that the rats were in and not do anything besides call the cops on me for me being annoyed with how they treated us about the situation absolutely disgusting
Stayed 2 nights in Jul 2023

8/10 Good

sherry

Traveled with family
Liked: Cleanliness, staff & service
Could use some upgrading carpet bathrooms.
Stayed 4 nights in Jul 2023
Response from Front Desk on 2023/7/18
Thank you for your feedback.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
No elevators!
Stayed 1 night in Jul 2023
Response from Front Desk on 2023/7/18
Sorry you were not able to find the elevators which are located in the middle of each building.

2/10 Terrible

Victor

Stayed 2 nights in Jul 2023

4/10 Poor

Sameh, Cairo

Business traveler
Disliked: Cleanliness
Had an attack of ants in the room that ruined all the food I prepped for the kids and it was all over my bag too. I complained but nothing was done so i left early. Also the room had a weird smell
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/7/5
Thank you for taking the time to write a review, the engineer did go the room and treat it for ants and we did offer a room change.

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely nice and the rooms were clean. The staff were helpful and courteous.
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/7/2
Thank you so much, we are glad you enjoyed your stay!

2/10 Terrible

Marlena

Stayed 1 night in Jun 2023

2/10 Terrible

Maria

Stayed 1 night in Jun 2023
Response from FD on 2023/7/18
Please reach out to the hotel to provide details for the poor review.

4/10 Poor

Patricia

The room was damp. The halls smelled of cigarettes.
Stayed 2 nights in Jun 2023
Response from Front Desk on 2023/6/27
Thank you for the review, I wish we had been aware during your stay and could have remedied it for you. Have a great Summer!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable. The area outside was well kept and safe. My only complaint was the food served for breakfast. It was terrible. I was hoping for a good meal because I had a long drive ahead of me and didn't want to stop to get food. I couldn't find anything to eat that was acceptable. Even the pastries were awful.
Stayed 1 night in Jun 2023
Response from Front Desk on 2023/6/21
Thank you for taking the time to review, our buffet breakfast has many options from fresh fruit to local baked items delivered daily, cereal, oatmeal and yogurt bar with all of the toppings and 3 hot items that vary daily from scrambled eggs to fresh toast and of course make your own waffles!

10/10 Excellent

David M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Front Desk on 2023/6/17
Thank you so much we are glad you enjoyed your stay!

8/10 Good

Damon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The games and activities that were set up for the residents.
Stayed 1 night in May 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are so happy you enjoyed our Outdoor games!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable
Easy to find and very comfortable two bedroom, which was more economical than getting several rooms at a wedding venue several miles away.
Stayed 2 nights in May 2023
Response from Front Desk on 2023/5/18
Thank you so much for the review! We are glad you enjoyed your trip!

6/10 Okay

Erica

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good ...
The staff at the desk were all super nice and helpful, quick to offer up dining suggestions and help with info on our nearby activity plans. Once we got to our room things went downhill. We checked in late or else we would have complained and asked to be moved. There was hair in our bed. My husband talked me down by saying they were "fine body-type hairs" and that they probably stuck in the sheets while washing so I let that go. When I got out of the shower and opened up a towel to dry off there was a huge knot, tangle of women's hair stuck in my towel and it really grossed me out. We were very unhappy with the overall stay as the mattress was also horrible. Unfortunately, I probably wouldn't stay here again.
Stayed 1 night in May 2023
Response from Front Desk on 2023/5/31
Thank you for taking the time to write a review, I apologize we didn't live up to your expectations this time. As a teachable moment we have alerted housekeeping manager to address it. Thank you

2/10 Terrible

Jasmine, briarwood

Disliked: Cleanliness, staff & service
Bad customer service
Stayed 1 night in May 2023
Response from Front Desk on 2023/5/10
I am sorry you had a negative experience, can you provide further details so it can be addressed.

10/10 Excellent

Lucianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 Excellent

Takashi

Stayed 14 nights in Apr 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 Excellent

Skye

Stayed 4 nights in Apr 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

8/10 Good

Ariel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There's really nothing to do near the hotel it's for not kid friendly if you want to get away quiet no interruptions good place for that
Stayed 2 nights in Apr 2023
Response from Front Desk on 2023/5/18
We would have loved to assist you in finding activities to do with your family, we have a list available at the front desk. Our hotel is on 10 acres with a basketball court, outdoor pool & outdoor games. We are within walking distance to trails and a bounce park and a short drive to America Dream which offers amusement park, ice rink, aquarium, water park and many other family activities.

10/10 Excellent

Jason

Stayed 1 night in Apr 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 Excellent

Keith C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Apr 2023
Response from Front Desk on 2023/5/31
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

2/10 Terrible

Krystal

Stayed 1 night in Apr 2023
Response from Front Desk on 2023/6/7
Thank you for taking the time to write a review. Please contact the hotel and provide more information.

10/10 Excellent

Raymond

Stayed 2 nights in Mar 2023

2/10 Terrible

Jason

Stayed 4 nights in Jan 2023