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Reviews of Comfort Inn & Suites Ruston-East

2.5 out of 5
Comfort Inn & Suites Ruston-East
1825 Roberta Avenue, Ruston, LA

Reviews

7.6

Good

Rating 10 - Excellent. 425 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kari

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has mold on the walls, crumbs on the floor, bathroom was unclean, pool was green. Workers didn’t even acknowledge property conditions nor get off their cell phones when assisting guests.
Stayed 2 nights in May 2024
Response from Lena on 2024/5/27
Dear Kari,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Okay

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Jennifer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Anastasia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property look nothing like the photos. The grass was overgrown. I only booked to swim. The pool was disgusting! The hotel smelled horrible like a nasty ashtray. I asked to be put in non smoking but it smelled like a nasty cigar bar. I couldnt find the ice machine on the 3rd floor. The room had no tissue. The air didnt work properly and kept shutting off. I would never recommend this place to anyone!
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Anastasia,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Bobby

Traveled with family
Close to where I needed to be.
Stayed 2 nights in May 2024
Response from Lena on 2024/5/27
Dear Bobby,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Jazmane

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly staff Pool wasnt clean overall very nice
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Jazmane,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mark

Traveled with partner
I booked my room at 1 pm, called and told them I’d be there around 12:30, to which they said was fine. Got there and there were no rooms available.
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Mark,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Bentley

Great!
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Bentley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Poor

Terry

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was the only good thing about this property. The property itself was in a general state of disrepair. I tried to call them several times before we arrived but never got an answer. I also set them email and never got response. When we arrived I was told there phones have been down. The pool was closed, and green. According to the clerk they have never had a hot tub even thoght it is stated in the hotel discreption. The bathroom ceiling had plaster falling down which appeared to be from the room above water leak. The tub itself had a baseball size chunk out of the enamel. The dead bolt on the door didn't was missing and the door itself looked like it had been forced open in the past.
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Terry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Kendall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lena on 2024/5/27
Dear Kendall,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities
No towel rooms are dirty
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Abdulaziz,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

John Jay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lady at desk was excellent. Checked into room 333 all linen was on floor room a mess. Got another room no towels. Found a roach on bed. The motel was more of a $45.00 room. I have stayed there before 3 years ago it was nice. Will not be back ar this motel. Very disappointing . For the price i paid.
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear John Jay,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Priscilla and Mikael

Traveled with family and small children
Disliked: Amenities
The sheets was dirty , room wasn’t ready upon check in . The AC leaks and made floor wet ! No towels in room . Mold!!!
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Priscilla and Mikael,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Elvira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience in all my life, most disrespectful and unprofessional behavior from front desk hotel person who yelled at me hotel didn’t respect my paid reservation. And not even idea what customer service is.
Stayed 2 nights in May 2024
Response from Lena on 2024/5/27
Dear Elvira,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to check in and was immediately told as soon as doors open, “We Closed”!! Worst customer service ever. They had my reservation but just said sorry we must over booked and we have no room for you.
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Mary,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Poor

Leon

Liked: Staff & service
I will not stay there again. Old property, everything on first floor. No machines or condiments available.
Stayed 2 nights in May 2024
Response from Lena on 2024/5/27
Dear Leon,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most unbelievable experience ever!! I’m filing complaints with both Comfort Inn and Expedia. This hotel is not equipped nor able to serve guests. Upon arrival one clerk at the desk with absolutely minimal trouble shooting skills advises there are no clean rooms available, the cleaning crew did not come to work, offered my options to take a dirty room and be given bedding. She then tells me it’s our loss because we booked with Expedia and the hotel only gets a small percentage. I asked for a mgr who was apparently off, but handling difficult customers. She offered a room with a broken tv. It wasn’t available. She found a single room 1 bed(although we reserved 2 beds). Now we have 4ppl in one bed in a less than par condition. I DO NOT RECOMMEND THIS HOTEL to humans. I also request compensation for this restless night we’re experiencing.
Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Leslie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mighonna

Disliked: Staff & service, property conditions & facilities
they said i don’t have a room
Stayed 1 night in May 2024
Response from Lena on 2024/5/10
Dear Mighonna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service
Room was dirty with old food on the nightstand. Had to take a washcloth and wipe everything down. We arrived at 1:30 in the morning after driving for 14 hours so we just laid on top of the cover and went to sleep, but I definitely would not stay here again.
Stayed 1 night in May 2024
Response from Lena on 2024/5/10
Dear Tracey,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and fast convenient servixe
Stayed 3 nights in May 2024
Response from Lena on 2024/5/27
Dear Anna,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Leslie

Stayed 1 night in May 2024
Response from Lena on 2024/5/27
Dear Leslie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Barry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shower curtain. Called the desk over hours got nothing but busy signal. Won’t stay again.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/30
Dear Barry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
For a older facility it is well taken care of.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/30
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Poor

Cheryl

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/25
Dear Cheryl,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/25
Dear Donna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Poor

Tanesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/25
Dear Tanesha,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

James

No comment
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/20
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and attentive. The breakfast had a variety of food choices. The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
Stayed 3 nights in Apr 2024
Response from Lena on 2024/4/25
Dear Rebecca,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Robert

.
Stayed 2 nights in Apr 2024
Response from Lena on 2024/4/20
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lena on 2024/4/25
Dear Jesse,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Okay

Jenni

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/15
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Leigh Ann

Traveled with partner, Traveled with pets
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/13
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Kent

Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/15
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Christine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
More of variety on the breakfast
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/8
Dear Christine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

April

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to call the hotel before we arrived but only got a busy signal. When we arrived the receptionist told me that their phones line wasn’t working. When I checked in I arrived with a family of 7 only to be told that 1 of my 2 rooms that I booked could not be occupied because their dryer was broken and they had no way to clean the sheets before we came. So all 7 of us shared one room. This sent a shiver down my spine. We boarded the dirty scary looking elevator to go to the third floor and was greeted by a piece of wall border lying on the floor. When we entered the room I immediately checked the sheets and comforter and of course there were stains. We were disgusted but could not leave because all of the hotels were booked up. Don’t stay here! This is NOT a Comfort Inn but a Discomfort Inn.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/13
Dear April,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Shepard

Got there after a long drive and the room was not available because the dryer was broken so there were no sheets. No one contacted us to say there was a problem. Totally unprofessional and missed a very important basketball game because of the issue.
Stayed 1 night in Apr 2024
Response from Lena on 2024/4/7
Dear Shepard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Dre

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service upon arrival.
Stayed 2 nights in Apr 2024
Response from Lena on 2024/4/7
Dear Dre,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lena on 2024/4/7
Dear Wayne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Mar 2024
Response from Lena on 2024/4/7
Dear Renee,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Poor

Erica

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The door to our room was very hard to open and close! their were roaches in the bathroom! This was the worse I've seen from a Comfort Inn! I will not ever be staying in this hotel again!
Stayed 2 nights in Mar 2024
Response from Lena on 2024/4/8
Dear Erica,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Annie

Stayed 1 night in Mar 2024
Response from Lena on 2024/4/25
Dear Annie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Richard

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Phone in room doesn’t work and front desk phone was constantly busy. People running up and down hallways kids talking loud outside.
Stayed 1 night in Mar 2024
Response from Lena on 2024/4/8
Dear Richard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Wynn

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were hard as a rock. There were no towels or rags. Then there were the roaches. Will never stay here again.
Stayed 3 nights in Mar 2024
Response from Lena on 2024/4/8
Dear Wynn,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, very clean, courteous staff
Stayed 2 nights in Mar 2024
Response from Lena on 2024/3/27
Dear Tammy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Mina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Comfort Inn and Suites! The room was very clean & comfortable and the staff was very friendly and hospitable. I also enjoyed the breakfast selection. I would definitely stay here again & recommend it to friends.
Stayed 1 night in Mar 2024
Response from Lena on 2024/3/27
Dear Mina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Brensley

Stayed 2 nights in Mar 2024
Response from Lena on 2024/4/7
Dear Brensley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Cody

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty and the shower leaked
Stayed 1 night in Mar 2024
Response from Lena on 2024/3/18
Dear Cody,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Staci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and breakfast was delicious!
Stayed 1 night in Mar 2024
Response from Lena on 2024/3/17
Dear Staci,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Good

Knaya

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great
Stayed 2 nights in Mar 2024
Response from Lena on 2024/3/17
Dear Knaya,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Will stay here again!
Stayed 1 night in Mar 2024
Response from Lena on 2024/3/17
Dear Ryan,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East