Terrace/patio

Reviews of Home2 Suites by Hilton Rochester Mayo Clinic Area

3 out of 5
Home2 Suites by Hilton Rochester Mayo Clinic Area
831 16th Street SW, Rochester, MN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 500 out of 619 reviews" "
Rating 8 - Good. 88 out of 619 reviews" "
Rating 6 - Okay. 14 out of 619 reviews" "
Rating 4 - Poor. 10 out of 619 reviews" "
Rating 2 - Terrible. 7 out of 619 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! The shuttle bus and driver were so helpful!
Stayed 2 nights in May 2024
Response from AndyT. on 2024/5/10
We are so glad to learn you had great service from our hospitality team. And, our team is thrilled you could take advantage our free door-to-door shuttle service within three miles of the hotel. Here is to a happy and healthy spring season.

10/10 Excellent

Robert A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Makes everyone who has to visit the Mayo clinic feel at home.
Stayed 1 night in May 2024
Response from AndyT. on 2024/5/10
We are so pleased to hear you could feel right-at-home. Thank you for staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 2 nights in Apr 2024
Response from AndyT. on 2024/5/10
We appreciate your high marks. Come back and see us again soon. All the best.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The only issue that I had was that you can hear other people walking above you and out in the halls. Not very sound prrof
Stayed 2 nights in Apr 2024
Response from AndyT. on 2024/5/10
We appreciate your staying with us. We do have enhanced sound proofing in walls, floors, and ceilings. Unfortunately, in today's world some guests can still create excessive noise around us. We hope you have a great spring season ahead and we look forward to welcoming you back.

10/10 Excellent

Sabrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much space to store things, I would have no problem putting all my stuff in the drawers provided and staying for a week. The full kitchen makes it easy to refrigerate, reheat, or prepare food and the dishwasher keeps the kitchen from getting too cluttered. I would actively seek out the Home2 Suites in the future because of how easy they made our stay.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 2024/4/22
Thank you Sabrina for the wonderful review!

8/10 Good

Dawn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very cordial staff.
Stayed 1 night in Mar 2024
Response from AndyT. on 2024/4/28
Thanks for recognizing our caring team. We are glad they were cordial to you! All the best.

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were fantastic!!
Stayed 2 nights in Apr 2024
Response from AndyT. on 2024/4/8
Thanks for your high marks. We appreciate your taking time to let us know. Have a great spring season ahead.

10/10 Excellent

Brent, Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AndyT. on 2024/4/3
Thanks for staying at our Home2 Suites. We look forward to welcoming you back on your next trip to Rochester.

10/10 Excellent

Jose, Seattle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 7 nights in Mar 2024
Response from AndyT. on 2024/4/1
We are glad you enjoyed our complimentary hot buffet breakfast with eggs, waffles and more. We look forward to welcoming you back.

4/10 Poor

Jordan

Traveled with family and small children
Disliked: Amenities
Nobody told up in advance the pool was closed all weekend. I have three kids that were excited to use the pool and did not get to for the two nights we were there. Next time a heads up and option to reserve a different weekend would have been thoughtful.
Stayed 2 nights in Mar 2024
Response from AndyT on 2024/4/1
We apologize for any inconvenience the emergency closure of the pool brought about. We did post it online and in the hotel and offered an adjacent hotel for temporary pool usage. We look forward to having you back again and being able to utilize all our amenities. Have a great spring.

6/10 Okay

Barbara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mattresses need to be replaced. Walking into the room I immediately noticed that both beds sagged in the middle. This hotel does not have smart TVs. I contacted the desk and it took two hours for a response. It’s easy to find and conveniently located.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/29
I am so sorry to hear about this Barbara. I will pass this along to our staff for retraining purposes. I hope you have a great day.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AndyT. on 2024/3/30
Thank you for being a part of our extended family. Have an enjoyable time this spring and safe travels to you!

10/10 Excellent

Shara

Traveled with family
Very clean and renovated property. Helpful staff.
Stayed 2 nights in Mar 2024
Response from AndyT. on 2024/3/29
Thanks for recognizing our award-winning Home2Suites by Hilton. We appreciate your calling out our very clean hotel and its caring staff. We look forward to seeing you again soon.

10/10 Excellent

Cade

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/26
Hi Cade, Thanks for the 5/5 rating!

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the rooms were spacious! It was a quick drive to the civic center for the event that we were attending.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/26
Thanks Amanda. We are glad you enjoyed your stay with us!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/26
Thanks for the 5/5 rating Molly!

10/10 Excellent

Jessica, White Beark Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, quiet and spacious rooms. Warm and welcoming front desk staff.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/3/26
Thank you for the kind words Jessica!

2/10 Terrible

Billy

Stayed 2 nights in Mar 2024
Response from AndyT. on 2024/4/7
We strive to create a five-star experience for all of our guests. Please let us know if you have any questions or input on your most recent stay. We value your total satisfaction with the hotel. Here is to a great spring season ahead!

10/10 Excellent

LaToyra

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice. The hotel staff were friendly and accommodating. The room was a 10. The ice machine ice taste weird and had a funky smell to it. I would recommend staying at this hotel. I bought along my dog and he felt comfortable.
Stayed 2 nights in Feb 2024
Response from AndyT. on 2024/3/29
We are pleased to hear you liked the beauty of the Zumbro River and trail around us. We are proud to be a pet-friendly hotel. Sorry to hear you had a unique odor in the ice machine area. Be assured these machines are one a regular cleaning schedule. Come back and see us again soon!

10/10 Excellent

Nathaniel Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Room had lots of amenities. Staff was friendly and helpful. Always stay here when in Rochester.
Stayed 2 nights in Mar 2024
Response from AndyT on 2024/3/29
We are pleased to be your go-to hotel in Rochester. Thanks for letting us know how clean your suite room was and that you found a friendly staff awaited you. Here is to safe travels this spring season.

4/10 Poor

Bardelt

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AndyT on 2024/3/29
We always strive for a perfect experience with every guest. Please do reach out to us directly if you have any concerns. Here is to a great spring season ahead.

10/10 Excellent

Dennis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean and helpful staff.
Stayed 3 nights in Feb 2024
Response from AndyT on 2024/3/29
Glad we could provide a great suite room and a clean place to spend time in Rochester. All the best.

2/10 Terrible

Dave

Stayed 2 nights in Jan 2024
Response from AndyT on 2024/3/29
Our goal is to ensure every guest is 100% satisfied with their experience and has a restful night's sleep. We would love to connect with you directly to learn more. Have an amazing spring season!

10/10 Excellent

karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's roomy, affordable, close to Mayo. Food options nearby. Walking area nearby
Stayed 1 night in Jan 2024
Response from AndyT on 2024/3/29
We agree, having three restaurants across the parking lot is a huge plus! And, we try to have value pricing year round to make your Mayo Clinic Stays affordable.

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
underground parking rules
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2024/1/29
Thanks Tom for the kind words.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was clean and comfortable. Definitely will go there again. Loved the fact that it had real dishes there to use if you need and a nice sized refrigerator. No complaints.
Stayed 1 night in Jan 2024

10/10 Excellent

Randi

Stayed 1 night in Jan 2024

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a Mayo visit. The shuttle was great. Our Mayo visit was a flop and they were so good about allowing us to cancel our week reservation and we were provided a full refund for days not stayed. Thank you so much
Stayed 5 nights in Dec 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rypa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kari

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the dirty microwave and having to unload the dishwasher. No hand soap in bathroom. Nice bfast. Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was clean and quiet. We were near a variety of restaurants and the mall.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/20
Hi Mark, Thanks for the positive feedback!

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful rooms, staff wonderful!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/15
Hi Bonnie, Thank you for your nice review and we hope to have you stay with us again!

10/10 Excellent

Cheryl, Neenah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for bringing your dog. Great location!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/15
Hi Cheryl,Thank you for your comment and we are so glad we could accommodate you and your furry friend! Hope to see you again.

8/10 Good

Spenser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/15
Hi Spenser,Thank you for your high rating!

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Front Office Manager on 2023/12/15
Hi SaraThank you for your high rating!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Office Manager on 2023/12/20
Hi Deborah,Thanks for the positive review!

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morden hotel . Rooms very spacious and clean. Breakfast with many options. Fitness room with new equipments. We recommend this hotel
Stayed 1 night in Nov 2023
Response from Front Office Manager on 2023/12/20
Hi Silvia, Thank you for your positive words. It is much appreciative.

10/10 Excellent

Kent

Business traveler, Traveled with family
Staff was very helpful.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 2023/12/20
Hi Kent,Thank you for your positive words!

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 2023/12/20
Hi Erica,Thank you for the high rating!

10/10 Excellent

Maytsua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and Comfortable Stay
Family getaway. We were surprised to find out upon arrival that the hotel was hosting a youth conference. But the hotel did a great job accommodating with lots of signs with rules and expectations. They were stocked up on breakfast and extra water. Front desk and hotel staff in hallways were always present, friendly and checking to make sure we had everything we needed. Room was clean and spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Traveled with family
Disliked: Cleanliness, amenities
My initial impression on the hotel was great and the check was easy and staff was initially very friendly and kind. After only a day I found a some broken things in our room and staff who I expect was head of house keeping was vert rude to staff while we accompanied the same elevator. Now one day after the trip I was now charged an additional nights stay from Home 2 Hilton and i checked out and left my room keys. Very disappointed a very cute hotel but I will not be returning ever!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and the employees were friendly
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 7 nights in Aug 2023

2/10 Terrible

Carol

Disliked: Staff & service
Stayed 1 night in Aug 2023