「Property was very clean and the view was amazing if you are ocean front. The pool is great and we surprisingly didn’t mind the airport being so close 」
「Stayed with my husband and 3 kids. The room was very spacious. The balcony was gorgeous overlooking the pool and the ocean. We all agreed for our next family trip we will stay here again. It was very close to the marina where we rented our boat. The island is fairly small so we didn’t feel we missed out by not staying on Duval street, especially with kids. I really appreciated the washer and dryer so we didn’t have to bring home wet bathing suits. The pool area has a volleyball area and outdoor...
"I was very disappointed with my recent stay at this hotel. The facilities are outdated, and the room I was given initially had a very small balcony with a broken balcony door that wouldn’t close properly—possibly due to humidity and poor maintenance. I booked a “sea view room with balcony” online, but the balcony was tiny, there was no sea view at all, and the door was broken.
When I requested to cancel the booking upon check-in, the hotel refused. They offered to change my room but only to one without a balcony, and refused to refund the price difference. I had booked for two nights. The front desk told me that if I didn’t stay the first night, I could get a refund for the second night—but not the first. I asked to speak to the manager, and they said the manager would only be available the next morning at 9 AM.
I reluctantly stayed the first night, thinking I would speak to the manager the next day and get the second night refunded. However, when I finally met the manager, they said the second night was also non-refundable. In the end, I paid full price for a room that did not match what I booked and received no compensation or proper assistance.
This was a frustrating and disappointing experience, and I would not recommend this hotel to anyone."
