「The area outside the hotels is unfortunately surrounded by unhoused individuals which brings a sense of insecurity.
The hotel staff and hotel property were amazing!」
「I reserved a king bed room but they didn't reserved. they put me in a double bed room and requested me to keep the room clean until they call me and then made me stay tidy for 1 hour and never came back.
I waited until 12AM and called them back at and someone pretended to say sorry but was not sorry at all and hang me up saying she has more important work to do. I asked to speak to a manager but was told there was no manager working on site. Its trash management shamed and harmed the Hilton's...
「great location, even I checked in late,
close to penn station
Many Restaurant around in.
very safe
Nice and clean apartment
very happy with host.
highly recommended」
「The reason to stay was not good is because we were told by the manager at the hotel that they would let us back in at a later time because we had already booked to get into the room. After explaining that we would be out late the manager then told us that she would be up late in order to let us in because the locks weren’t working and when we got back around 2 AM, 1:30 AM She was nowhere to be found and we were locked out of the hotel the whole day. I even had to find a new hotel and purchase a...
"according to night shift manager explanation "Hilton" online booking system has fail so there is no way to checking in and verify people has already booked the room.
We wait 3~ 4 hours in the lobby till 1am morning. Magically bus driver helps him fixed the server at hotel end~ we really wonder the night shift manager's capability..."
