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Reviews of WoodSpring Suites Raleigh Apex

2.5 out of 5
WoodSpring Suites Raleigh Apex
901 Lufkin, Apex, NC

Reviews

6.4
Rating 10 - Excellent. 121 out of 521 reviews" "
Rating 8 - Good. 137 out of 521 reviews" "
Rating 6 - Okay. 89 out of 521 reviews" "
Rating 4 - Poor. 55 out of 521 reviews" "
Rating 2 - Terrible. 119 out of 521 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rodney

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did place wasn’t clean and had roachs in my room
Stayed 3 nights in Mar 2024
Response from CS on 2024/3/25
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

10/10 Excellent

Cameryn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CS on 2024/3/11
Thank You for your feedback.

4/10 Poor

Douglas

Disliked: Cleanliness, amenities
The room smelled terrible of cigarette smoke
Stayed 1 night in Feb 2024
Response from CS on 2024/2/26
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations.

2/10 Terrible

kishan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs were crawling on the counter tops near Kitchen sink.... TV had no channels working. Staff had a one word answer to get back to us after talking to manager which never happened
Stayed 3 nights in Feb 2024
Response from CS on 2024/2/26
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations.

2/10 Terrible

martine

Disliked: Cleanliness, property conditions & facilities
I did not like anything about my stay. The place was infested with roch nothing work. I felt very uncomfortable and unsafe. I booked 3 nights but only stay for one because it was too scary and dark outside to go look for somewhere else for I arrived a little late. Worst experience ever. I do not recommend this place to anyone. I did not get any sleep. I was promised a refund for the other 2 nights but since I booked through Expedia they told me i was not going to get one. Expedia is horrible as well, I feel they get people the worst deals and when things fall apart they do not refund. I will not book anything though then anymore and will make sure I tell my friends not too either
Stayed 3 nights in Feb 2024
Response from CS on 2024/2/23
We apologize for the issues you experienced in your stay. We take pride in our guests having a pest-free and comfortable stay, and we are sorry that your experience did not reflect that. We are currently taking steps to ensure that this does not occur to any future guests.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was a pleasure and she had great customer service skills and was very proficient at her job.
Stayed 1 night in Feb 2024
Response from CS on 2024/2/12
Thank you for your feedback, we greatly appreciate your business.

6/10 Okay

Leland, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CS on 2024/2/12
Thank you for your feedback, we greatly appreciate your business.

6/10 Okay

Verified traveler

Traveled with group
Stayed 1 night in Jan 2024
Response from CS on 2024/2/12
Thank you for your feedback, we greatly appreciate your business.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
Stayed 1 night in Jan 2024
Response from CS on 2024/2/12
Thank you for your feedback, we greatly appreciate your business.

2/10 Terrible

Jesus

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roches all over the room and smell like weed all day
Stayed 8 nights in Dec 2023
Response from CS on 2024/2/12
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

4/10 Poor

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Infested with cockroaches. No one at the front desk to ask questions or for service. Desk area was literally barred shut!
Stayed 1 night in Jan 2024
Response from CS on 2024/1/23
Thank you for taking the time to write this review. We apologize for the issues you experienced while staying with us. We take our guest feedback very seriously and are making changes to ensure our guests have the best possible experience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless night
Room smells of smoke. Bedding is itchy mattress is hard and uncomfortable. Bugs spotted in bathroom.
Stayed 1 night in Jan 2024
Response from CS on 2024/1/23
Thank you for taking the time to write this review. We apologize for the issues you experienced while staying with us. We take our guest feedback very seriously and are making changes to ensure our guests have the best possible experience.

2/10 Terrible

TJ

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty…bathroom was disgusting and so was overall cleanliness of room. The nightstand had tobacco remnants on it as if someone was rolling/smoking their own and the mess was left there and never cleaned up
Stayed 1 night in Dec 2023
Response from CS on 2024/1/8
Thank you for your review. We are sorry to hear that you were not satisfied with your stay. We strive to provide the best accommodations possible and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

4/10 Poor

Monika

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from CS on 2024/1/8
Thank you for your feedback.

8/10 Good

Edwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Nov 2023
Response from CS on 2023/12/11
Thank You for your feedback.

6/10 Okay

Brandon

Business traveler
Disliked: Property conditions & facilities
There’s no cleaning of your rooms, only upon checkout. There are people smoking weed in front of the entrance. The halls and into the room smells like cigarettes and animal urine. It’s in a great location but needs better control of what goes on throughout the property and a better cleaning program.
Stayed 5 nights in Nov 2023
Response from CS on 2023/12/11
Thank you for bringing these issues to our attention. We take all feedback seriously and apologize for any inconvenience caused. We will review our policies and make changes as necessary to ensure that all guests have a pleasant stay. We appreciate your patronage and hope you will give us the chance to make it right.

2/10 Terrible

Pastor Scott

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from CS on 2023/12/11
Thank You for your feedback.

10/10 Excellent

Rakib

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CS on 2023/12/11
Thank You for your feedback.

2/10 Terrible

Kerry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I do not consider this a hotel as people actually live there. Section 8 homes. The place and the room didn’t look anything like the advertisement. People were walking up and down hallways until almost 2:00 am if not later. We wouldn’t have stayed, but I would have lost my $$ for the room. Never again, at any one of their hotels.
Stayed 1 night in Nov 2023
Response from CS on 2023/11/27
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

2/10 Terrible

FJ

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. There was trash around the front and back entrance. Both trash cans were overflowed. When you enter the front foyer, it had an awful smell. The front desk attendant was not customer service friendly at all. Because of the lack of cleanness, poor customer service. I did not stay at this hotel and lost my entire money because of it. I am completely speechless. If you are looking for a clean, decent hotel, RUN.. this one is NOT it.
Stayed 1 night in Nov 2023
Response from CS on 2023/11/13
We are sorry to hear that your stay did not meet your expectations. We take your feedback seriously, and we are deeply regretful to learn of the issues encountered during your visit. The cleanliness and customer service of our facilities are of the utmost importance. It does not appear that we provided an exemplary guest experience during your stay, and we apologize for any inconvenience.

2/10 Terrible

Kaylah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The pictures are really different from the inside lots of actual people who live in this hotel smells like Marijuana loud kids and bugs crawling out the sink
Stayed 1 night in Nov 2023
Response from CS on 2023/11/13
We apologize for the poor experience you had while staying with us. The cleanliness and safety of our guests is our utmost priority, and we regret that your stay did not reflect that. We've taken steps to ensure that similar issues do not occur in the future. Thank you for bringing this to our attention.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Front desk was very helpful. Room was clean and with the exception of a bit of rust in the shower and stained shower curtain, in a excellent condition. Bed was comfortable and bedding was fresh and clean. I enjoyed my stay and will definitely return.
Stayed 2 nights in Nov 2023
Response from CS on 2023/11/9
Thank you for your kind words! We truly appreciate your review and we are so glad that you enjoyed your experience with our staff. We strive to make sure that all of our customers feel supported and understood. We look forward to seeing you again soon.

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If you want to hang out with the gang while you are trying to check in, have a room that needs to be aired out for an hour when you get there, and enjoy roach companions then this is the place for you! Terrible, will never stay there again.
Stayed 1 night in Nov 2023
Response from CS on 2023/11/6
Thank you for taking the time to share your experience. We apologize that you didn't have a positive stay. We will take into account your feedback and do our best to ensure all future visits are more enjoyable.

2/10 Terrible

Maydeni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CS on 2023/11/6
Thank you for your feedback.

6/10 Okay

Jesse

Stayed 1 night in Oct 2023
Response from CS on 2023/10/31
Thank You for your feedback.

4/10 Poor

Natalie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was fine except for the several people outside smoking dope at every door. There was no lobby and the hotel smelled awful. Our room was not clean (dirty qtips under the heating unit) and we had roaches crawling the walls. The people above us , very possibly long term residents were up until 300am making a ridiculous amount of noise. Very dissatisfied with the overall 10 hours we were checked in to this hotel. Will never return.
Stayed 1 night in Oct 2023
Response from CS on 2023/10/31
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere no room service for a 2wk stay( no fresh towels, toiletries ,clean sheets) shower wasnt a shower half the lights didnt function. Animals constantly using restroom in elevator and in the halls and not being cleaned up for long periods of time
Stayed 15 nights in Oct 2023
Response from CS on 2023/10/31
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

4/10 Poor

Ross

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The vast majority of hotel residents are permanent to the location. This causes there to be a lot of different cooking odors and scents of various smoking agents that are heavy in the air. I am really not sure why Expedia use such a place in a flight/hotel package. This was very disappointing
Stayed 2 nights in Oct 2023
Response from CS on 2023/10/23
Thank you for taking the time to leave a review of your stay with us. We apologize for the issues you encountered during your stay and for any inconvenience this may have caused. We take all guest feedback seriously and take the necessary steps to ensure future stays are improved.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CS on 2023/10/31
Thank You for feedback.

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We bailed out at 10pm on our stay and went to another hotel. Bugs on the walls. Dirty carpet. Loud. Reaks of cigarette smoke. Nope.
Stayed 1 night in Oct 2023
Response from CS on 2023/10/16
Thank you for your review. We apologize for any inconvenience you may have experienced. We strive to provide our customers with the best experience possible and we apologize for not meeting your expectations in this case. We value your feedback and would like to make it right. Please reach out to us directly so we can discuss ways to resolve the issue. Thank you for your understanding.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from CS on 2023/10/19
Thank you for feedback.

2/10 Terrible

this is

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CS on 2023/10/12
Thank You for your feedback.

2/10 Terrible

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin? The fire alarm went off twice in the middle of the night (around 1am and 2am). My room had not been cleaned properly, as food was still gooped in the sink drain. I saw a roach and another small bug when I got back from the first fire alarm, so I slept with all the lights on in hopes that it kept the roaches away. Just stunningly awful.
Stayed 1 night in Oct 2023
Response from CS on 2023/10/9
We apologize for the issues you experienced in your stay. We take pride in our guests having a pest-free and comfortable stay, and we are sorry that your experience did not reflect that. We are currently taking steps to ensure that this does not occur to any future guests.

10/10 Excellent

Marelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from CS on 2023/10/4
Thank You for your feedback.

4/10 Poor

Gene

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as you walk into the hotel, you’re greeted with a strong smell of marijuana. The door to our room was sagging so badly that it wouldn’t close without lifting it upwards. The room was filthy and stunk. The floors were sticky, the screen on the window was torn and the window sill was caked with ash residue. The worst part besides the odor was all the bugs. We had a horrible experience but hopefully the hotel staff can get it cleaned up.
Stayed 1 night in Sep 2023
Response from CS on 2023/10/4
Thank you for taking the time to leave your review. We apologize for the issues you experienced during your stay - we take cleanliness and comfort seriously and your experience is not indicative of the service we seek to provide for our guests. We welcome you to contact us directly to discuss the details of your stay and we hope to have an opportunity to serve you in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from CS on 2023/10/4
Thank you for your feedback.

2/10 Terrible

Ivy

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked & paid in advance. When I arrived they said they didn't have a room for me.
Stayed 1 night in Sep 2023
Response from CS on 2023/9/25
Thank you for your feedback, we will review your reservation.

2/10 Terrible

Lisa

Stayed 1 night in Sep 2023
Response from CS on 2023/10/4
Thank You for your feedback.

6/10 Okay

Narayan.Ganesh, Marietta

Did not like this property. I felt unsafe and property was not that clean. It needs an overhaul. I will not prefer this place again
Stayed 1 night in Sep 2023
Response from CS on 2023/9/11
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Receptionist lady was very kind and patient with us. She was excellent. The room was nice and aesthetically pleasing, but there were dead and alive bugs all over the floor, under the bed and in corners of the ceiling. I would be laying down and a bug would appear on the ceiling out of nowhere. Some of them even fell near the bed and almost onto my face. I’d been up for 24 hours at that point so we only were looking for somewhere to lay our heads for a few hours so we champed it out and left as soon as I woke up. If the room wouldn’t have had so many bugs it would’ve been excellent, which leads me to be confused why there were so many bugs both dead and alive littered all over the place. Probably won’t be back though.
Stayed 1 night in Sep 2023
Response from CS on 2023/9/5
Thank you for taking the time to share your experience and for bringing this to our attention. We are truly sorry that your stay with us was not up to par. Your feedback is extremely important to us as we strive to offer excellent customer service. Rest assured that we are taking all necessary steps to address the issues you have mentioned. We would love to have you back so that we could have another opportunity to provide you with a satisfactory experience.

4/10 Poor

Brenda

Stayed 5 nights in Aug 2023
Response from CS on 2023/9/15
Thank you for your feedback.

2/10 Terrible

Jorge

Stayed 2 nights in Aug 2023
Response from CS on 2023/9/11
Thank You for your feedback.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else!
Did not enjoy my stay here. Hotel is filthy inside everywhere. Floors and walls are covered in dirt and sticky mess. Felt very unsafe here with many of the other guests. Room was nothing fancy or as nice as the pictures showed. Had dead roaches on the floor as I walked in. Bathroom tub was full of cracks with mildew. Lots of animal smells throughout hallways. Elevator was very slow and small as well as filthy all over. Hotel reeks of smoke everywhere. Id recommend finding another hotel or stay overnight in your car.
Stayed 1 night in Jul 2023
Response from CS on 2023/8/22
Thank you for taking the time to provide your feedback. We apologize for any inconvenience or discomfort you experienced during your stay. We take your concerns seriously and are currently working on resolving the issues you have mentioned. We hope that you will give us another chance to provide you with the service that you deserve. Thank you for your time and understanding.

2/10 Terrible

Nicholas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarms went off on two separate occasions. The building stunk. Police came to the property multiple times for people fighting.
Stayed 7 nights in Aug 2023
Response from CS on 2023/8/14
Thank you for taking the time to leave a review. We are sorry you had a negative experience with us. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused.

8/10 Good

Richard

Business traveler
Liked: Amenities
It was a good place to stay for people working out of town
Stayed 4 nights in Jul 2023
Response from CS on 2023/7/31
We greatly appreciate your feedback.

10/10 Excellent

SANDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from CS on 2023/7/27
Thank You for your feedback.

8/10 Good

kevin

Stayed 1 night in Jun 2023
Response from CS on 2023/7/21
Thank You for your feedback.

6/10 Okay

Kenneth

Disliked: Cleanliness, staff & service
The Manager has raised the price three times in in the last five months which is outrageous being that the rooms could be cleaned better. They should also spray for bugs on a routine basis
Stayed 4 nights in Jun 2023
Response from CS on 2023/6/29
Thank you for bringing your concerns to our attention. We greatly appreciate your service.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from CS on 2023/6/29
Thank You for your feedback.

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was quiet and convenient. There were a couple of small bugs in the bathroom, which can happen so I won't hold that against them.
Stayed 3 nights in Jun 2023
Response from CS on 2023/6/19
Thank you for your review! We apologize for any inconvenience, and we are glad you enjoyed our convenient services. We always strive to make sure our customers have a good and comfortable stay. We have our staff double check everything to make sure any existing bugs are identified and removed quickly.