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Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

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Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
Situated amidst snow-capped mountains and a serene lake, this hotel offers a tranquil retreat.
Relax by the serene pool surrounded by lush greenery and majestic mountains.
2 restaurants, breakfast served
Enjoy a serene view of the water and distant mountains from this stylish room with a large window, a comfortable bed, and a cozy chair.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Room service
The current price is NT$3,689
NT$4,242 total
includes taxes & fees
Aug 25 - Aug 26

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Lake View

Relax in this serene room with a large bed, two comfortable chairs, and a window offering breathtaking views of the surrounding mountains and water.

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Relax in a serene space with two beds, a desk, and a beautiful view of the mountains and lake.

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Enjoy a serene view of the water and distant mountains from this stylish room with a large window, a comfortable bed, and a cozy chair.

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 299 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Relax in a spacious room with a large bed, bedside table, and comfortable chair, offering a serene view of lush greenery.

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Relax in this serene retreat with a comfortable bed, a reading nook by the window, and a peaceful view of the surrounding greenery.

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 267 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

Enjoy a serene view of the water and distant mountains from this stylish room with a large window, a comfortable bed, and a cozy chair.

Superior Room, 2 Queen Beds, Lake View

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 312 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Skyline Queenstown - 3 min drive - 1.9 km
  • Kiwi and Birdlife Park - 3 min drive - 1.9 km
  • Queenstown Mall - 3 min drive - 1.9 km
  • TSS Earnslaw Steamship - 4 min drive - 2.2 km
  • Queenstown Gardens - 10 min drive - 3.3 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Upscale eco-certified hotel near Lake Wakatipu
Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe, and a garden. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • A banquet hall, a porter/bellhop, and a 24-hour front desk
  • Free newspapers, an elevator, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 148 individually furnished rooms include thoughtful touches such as air conditioning and bathrobes, in addition to amenities like free internet and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LCD TVs with satellite channels
  • Mini fridges, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Mercure Queenstown Resort?

As of 2025/8/8, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 2025/8/25 start from NT$3,689, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park, and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

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Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1001 reviews
Rating 8 - Good. 347 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025

10/10 Excellent

Harshil Chandani

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hey It was nice to stay over there but just little bit concern about cleaning staff.. They are doing well but sometimes they forgot some of the stuff . Otherwise aalll good Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sugianto

Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property. Bed can do with some upgrade.
Stayed 5 nights in Jul 2025

10/10 Excellent

Shaijas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the room is awesome
Stayed 1 night in May 2025

10/10 Excellent

KULDEEP

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Jun 2025

8/10 Good

Dharma

Need to provide car parking
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

10/10 Excellent

Keryn Aimee

Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special!
Stayed 5 nights in May 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025

8/10 Good

Juan Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in May 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool & spa!
Stayed 1 night in Dec 2024

4/10 Poor

Jenna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good experience but a couple of the amenities were not restocked, including toothpaste and conditioner in the shower. They also didn’t take a wet towel and left it in the bathroom after cleaning. We also had to pay for parking which should be better described in the booking.
Stayed 2 nights in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in May 2025

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Sep 2024

8/10 Good

Graeme

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Stayed 2 nights in Mar 2025

6/10 Okay

Varun

Liked: Property conditions & facilities
Safe and quiet location. Cleaning of bed linen is a concern as doonas are not clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Joanna

Liked: Property conditions & facilities
The view from our room was outstanding! Wish we could live there.
Stayed 1 night in Jan 2025

10/10 Excellent

Tamatu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2025

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure was wonderful. We loved it. Great staff and views.
Stayed 2 nights in Jan 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Swapneil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Shuchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mercure Resort Queenstown. It has jacuzzi, pool, sauna gym and what not. Located at a convenient location. Highly recommended!
Stayed 1 night in Jan 2025

6/10 Okay

Susmita

Liked: Cleanliness
Disliked: Staff & service
Na
Stayed 2 nights in Apr 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.
Stayed 3 nights in Dec 2024