Sa Pa Square Tours

Extremely disappointing experience at Royal Signature Hotel Hanoi. The hotel looks much better in photos than in reality, and the overall quality falls well short of what’s advertised. Our first room was unbearable. The AC made disruptive noises all night, and turning it off left the room so hot I was sweating and couldn’t sleep. Wi-Fi barely worked, conversations from neighbouring rooms were clearly audible, and loud plumbing noises woke us early in the morning. Someone also rang our doorbell at 7:30 a.m. but disappeared before I answered. The bathroom was tiny compared to the photos, with almost no counter space and no shower door, leaving the floor soaked after every shower. Expedia was absolutely useless in helping resolve the issues, repeatedly deferring to hotel management. The frontline staff were decent and eventually moved us to another room with working AC and no plumbing noise. Unfortunately, the bathroom was still nothing like the advertised photos. I don’t blame the staff, who have limited authority. The bigger issue is poor management and misleading advertising. To top it off, at checkout we were accused of drinking minibar water, despite never even opening the fridge. We disputed the charge. Overall, misleading photos, poor maintenance, terrible sleep quality and questionable management. Definitely not the standard advertised. Would not recommend.

The hotel was very clean and comfortable. It was in the perfect location. The staff were very helpful and friendly. The breakfast was excellent.

We really enjoyed our stay in this beautiful hotel. The location, in the heart of the Old Quarter, is perfect for its proximity to L1ke kiem, interesting shops, the Water Puppet Theater and great restaurants. The hotel restaurant is wonderful with a fabulous buffet breakfast and superior service-Rosalie was so helpful and also had great suggestions for activities in Hanoii. Also, the rooftop bar has a nice view and extensive cocktail list. The hotel service was simply excellent. We had to catch a bus several blocks away after we checked out, and James was exceptionally helpful in making sure we got to the right pick up point, getting our bags there and confirming the pick up details with the driver. We highly recommend this hotel.