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Reviews of Residence Inn Pullman

3 out of 5
Residence Inn Pullman
1255 NE North Fairway Road, Pullman, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 611 out of 862 reviews" "
Rating 8 - Good. 175 out of 862 reviews" "
Rating 6 - Okay. 39 out of 862 reviews" "
Rating 4 - Poor. 18 out of 862 reviews" "
Rating 2 - Terrible. 19 out of 862 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rex

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bedding can use some updates. Breakfast area is a bit chaotic, but glad to see it’s not sugar loaded on waffles and scrambled eggs are not super salty. Though, items tend to run out and refill take some times.
Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was disgusting. By the looks of it hasn't been cleaned in weeks. The place was cleaned enough to be passable. Our 4th story room had no screen in the window! The other guest were super obnoxious. If you don't like being around people don't go to a hotel we're they stack everyone on top of everyone. The only thing that was good about our stay was the check in lady. The rest was all below average places. It is not a luxury hotel and not a family friendly place don't waste your money go somewhere else.
Stayed 2 nights in Apr 2024

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service
The room was exactly what we needed. We were sad that the hottub was not functioning and the pool water looked pretty murky.
Stayed 1 night in Apr 2024

6/10 Okay

Nicole

Traveled with family
From the outside, the hotel and rooms are beautiful! But when you look closer and stay in a room, it’s not as great as it seems. The ideas are fabulous—the follow through and craftsmanship are subpar. The shower head was terrible. We ran out of hot water two of the three mornings. The faucet in the kitchenette sprayed wildly. Like I said, fabulous ideas but not done well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location. The only downfall is in the shower in the bathroom is not very strong & not a lot of pressure, which caused the floor to be slippery as well - not a good a thing!
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Traveled with family
Disliked: Amenities
Very close to WSU's campus where we were attending an event. Breakfast had limited choices and most items weren't refilled as often as needed. Pool was closed when we were there which is one of the reasons we also chose this hotel. Overall a nice room and convenient and would stay here again.
Stayed 2 nights in Mar 2024

6/10 Okay

roy

Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The rooms are well equipped with a small kitchen, there are sofas to relax in, a desk to work at if needed, and very comfortable beds. The continental breakfast is stellar, very yummy. There is a small gift shop with snacks and frozen meals if needed. The staff is super friendly. Highly recommended!
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Oswaldo

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
Did not like the small breakfast menu. Did not like that I had to leave key card in a slot to turn on lights in room. Did not like the extra parking fees and taxes added at check in and check out which was never mentioned at booking. Very small room. We liked the big pool and jacuzzi, but more towels are needed. Also the jacuzzi felt slimey, it needs to be thoroughly clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close proximity to WSU and convenient parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property always love it here
Stayed 2 nights in Feb 2024

10/10 Excellent

JERRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location quiet area, friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

JILLYN, Ridgefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while supporting our Cougar wrestling team. Right next to the Rec.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

helen, Prosperity

Always dependable
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Really enjoyed the stay, room was bigger than expected and I loved having a mini kitchen with dishes and everything. Plenty of space, great breakfast in the morning. Property was clean and quiet. Only issue was the pool and hot tub needed attention. We used it late in the evening and someone earlier in the day (I'm assuming) had a lot of product on their skin which left a slimy residue on the surface of the water and yucky floaties in both. The hot tub was HOT which was really nice. Will definitely be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in area was quiet and very safe!! Will definitely be staying here again in the future!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Megan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Pool was too cool and hot tub wasn’t working. That was a little disappointing
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean property. The location was great for what we needed. Will be sure to stay again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Dessa

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tina, Cathlamet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I go to Pullman this is where I stay! Love it! I just miss happy hour!
Stayed 3 nights in Jan 2024

4/10 Poor

Edwin

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The pillows smelled used and sweaty. The linens smelled like sweat. The people above us made noise most of the night. We did not rest at all...
Stayed 1 night in Jan 2024

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Minzhang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Other than it being difficult to get a room, it’s a really great place to stay close to the campus and within walking distance to Martin Stadium.
Stayed 1 night in Dec 2023

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! A significant upgrade compared to the hotels in Moscow- there’s no comparison. Even though it’s a bit of a drive to the U of I, it’s worth it.

8/10 Good

marek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice; a surprise charge for self parking, though
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Araceli

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love where is located, is quiet and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Carl

Stayed 1 night in Jun 2023

6/10 Okay

AIMEE

Stayed 1 night in Oct 2023

10/10 Excellent

Joni, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great check-in, wonderful location .
Stayed 1 night in Oct 2023
Response from Payton on 2023/10/24
Thank you for letting us know how your stay with us went. We are so happy to hear that you enjoyed your time with us. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. It was so comfortable and quiet. My son loved the pool and yummy breakfast.
Stayed 1 night in Oct 2023
Response from Payton on 2023/10/16
Thank you for letting us know how much you enjoyed your stay with us. We are so happy to hear that you and your son were able to take advantage of the amenities that we offer at the Residence Inn by Marriott in Pullman, WA.

10/10 Excellent

Lisa

Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Payton on 2023/10/16
Thank you for taking the time to let us know how your stay was. We are overjoyed to hear that you enjoyed your stay. We hope to see you again soon if your travels bring you back to the area.

10/10 Excellent

Rose A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able cook for my daughter at WSU fabulous
Stayed 5 nights in Sep 2023
Response from Payton on 2023/10/16
Thank you so much for giving us feedback on your stay. We are so happy to hear that you were able to enjoy all of the amenities that we have to offer. We hope to see you again soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Payton on 2023/10/4
Thank you for letting us know how your stay went. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

marquise

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Payton on 2023/10/3
Thank you for letting us know how your stay was. We are so pleased to hear that you enjoyed your stay with us. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to campus, free shuttle, breakfast was great.
Stayed 1 night in Sep 2023
Response from Payton on 2023/10/3
We are so happy to hear that you enjoyed all the amenities that we provide at the Residence Inn. Thank you for letting us know how your stay was and we hope to see you again if your travels bring you back to the area.

10/10 Excellent

ben

Stayed 2 nights in Sep 2023
Response from Payton on 2023/10/22
Thank you for taking the time to let us know how your stay was. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Richard

Traveled with partner
Liked: Amenities
Comfortable setting. Clean and at the top for amenities.
Stayed 1 night in Aug 2023
Response from Payton on 2023/10/3
Thank you for letting us know how your stay went. We are so pleased to hear that you enjoyed your stay with us. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Move in
Our state was great as usual! All beds, great location, yummy breakfast!
Stayed 2 nights in Aug 2023
Response from Payton on 2023/8/29
Thank you for taking the time to tell us about your stay. We are happy to hear you enjoyed your time in Pullman. We look forward to seeing you again if your travels bring you back to the Pullman area.

10/10 Excellent

JANE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time we stayed at a Residence Inn. Our overall experience was Execllent. I loved the fact that our room had a small kitchen that included a stove, refridgerator, microwave, dishwasher, sink, utensils, pots, glasses, bowls, etc. The only dislike was housekeeping did not come daily to replenish our facial tissue, toilet tissue, and empty out the trash. Housekeeping could have been short staffed. I understand. Housekeeping is a difficult job, everyone does their best. However, the overall experience was wonderful. I would recommend and will definitely book here again.
Stayed 4 nights in Aug 2023
Response from Payton on 2023/8/29
Thank you taking the time to let us know how your stay with us went. We apologize that our housekeeping standards were not communicated to you upon check-in. Marriott Brand Standard is for the rooms to be serviced every other day throughout the stay. Upon request, we are more than happy to have our housekeepers service the room each day of your stay. We look forward to seeing you again when your travels bring you back to the Pullman area.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Payton on 2023/8/29
Thank you for taking the time to let us know about your recent stay. We hope to see you again if your travels bring you back to the Pullman area.