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"It was so ridiculous, when you ask for a cup of ice at the bar, and they tell you, is not free . They dont have ice station at the hotel. Also, as guest of the hotel they dont provide a bottle of water either, this is miserable "

"The staff was extremely kind and helpful. Love my ocean view. The facility ( buildingcould be kept up better. "

"Wonderful! Beautiful property and pool, friendly and helpful staff, and great location. The all-inclusive food is just delicious! It’s a beautiful place to stay. "

"Terrible experience— I booked a non-refundable room for three nights but left after the first night to stay elsewhere. The beautiful restaurant and pool I remember from staying there in the past is gone, and in its place there is a new building under construction. It’s very difficult to walk around the property due to that and other construction. There was a special dinner event we weren’t told about. When we checked it out, we were told it was only for those who had the all-inclusive plan though the sign nearby clearly said we could pay for dinner to join in. The experience felt so condescending, we found somewhere else to eat. The live music from the party, while excellent, was so loud that we couldn’t go to sleep at a reasonable hour-so much for family friendly. The pools were dirty. Just not a place I would ever revisit or recommend. "

"Super "

"This is an old hotel but rooms are sparking clean and updated, yet retain their charm. Pool area is great. Food options wonderful esp the cerviche lunch place on the beach. Birds around the pool and breakfast buffet are a problem- what about a falcon? Staff wonderful, esp Jose at reception, the spa manager whose name I did not get, Angel at the italian resto. I hope to come back! Thank you! "

"the room was clean overall! But I found some hair on the vanity counter."

"We noticed the service and cleanliness of the room had declined substantially from last year. Its a shame as we enjoyed ourselves so much last year. We didn't have towels or soap in our room, items were not restocked when the room was cleaned, shower did not drain and was not fixed (we had to unclog it ourselves), and our room was full of small flies for the duration of the stay. The food remained the same and was good for an all inclusive. Pool area and public restrooms were clean."

"Excellent resort all around. The staff are particularly wonderful and the whole facility is immaculately clean. The pool is large and didn’t feel full with shallow areas for kids. It is a smaller, family feel, non-party hotel which we liked. You can easily swim in the ocean out front of the hotel as well, nice and safe! Gracias Melia and staff!"