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Hotel Kapu Puebla

2.0 star property
Travelers enjoy the freedom to explore with easy access to shopping, tour assistance at the front desk, and convenient vending machines for quick snacks

Choose dates to view prices

Hotel Kapu sits near shopping centers, offering practical amenities for explorers. Guests appreciate the laundry facilities, complimentary in-room WiFi, and luggage storage options. The 24-hour front desk ensures travelers have support whenever they need it.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Desk, laptop workspace, iron/ironing board, travel crib

Single Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Hair dryer
Private bathroom
Rainfall showerhead
Designer toiletries
Cable channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Hair dryer
Private bathroom
Rainfall showerhead
Designer toiletries
Cable channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, travel crib

Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Hair dryer
Private bathroom
Rainfall showerhead
Designer toiletries
Cable channels
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Desk, laptop workspace, iron/ironing board, travel crib

Deluxe Room

Highlights

Flat-screen TV
Renovated in 2024
Separate bedroom
Fan
Hair dryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Puebla, Hotel Kapu Puebla is connected to a shopping center. Angelopolis Commercial Center and Galerías Serdán are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore La Malinche National Park and Zona Histórica de los Fuertes. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our Puebla travel guide
Map
Boulevard Norte 4228-19, Collas Cuartillas, Puebla, PUE, 72010

What's nearby

  • Fort Loreto which includes heritage elements and military items
    Zona Histórica de los Fuertes
    7 min drive - 2.6 km
  • Fort Loreto featuring heritage elements and military items
    Fort Loreto
    8 min drive - 3.0 km
  • Galerías Serdán
    8 min drive - 3.0 km
  • National Museum of Mexican Railroads
    9 min drive - 3.4 km
  • Museo del Ferrocarril
    9 min drive - 3.4 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    8 min drive
  • Puebla Intl. Airport (PBC)
    25 min drive

Restaurants

  • Tortas
    7 min walk
  • Ruta Café
    8 min walk
  • Cemitas Cristy
    8 min walk
  • Domino's Pizza
    3 min walk
  • La Choza del Marisco
    6 min walk

About this property

Hotel Kapu Puebla

Hotel remodeled in 2024 and located near Zócalo de Puebla
Hotel Kapu Puebla provides laundry facilities and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), smoke-free premises, and luggage storage
  • Tour/ticket assistance, a 24-hour front desk, and a vending machine
Room features
All guestrooms at Hotel Kapu Puebla have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, travel cribs, and fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Family friendly

  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Smooth flooring in public areas

More

  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 150 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way), (from 4 to 12 years old)
  • Pet fee: MXN 150 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Hotel Kapu Puebla
Kapu Puebla
Hotel Kapu
Hotel Kapu Puebla Hotel
Hotel Kapu Puebla Puebla
Hotel Kapu Puebla Hotel Puebla

Frequently asked questions

Is Hotel Kapu Puebla pet-friendly?

Yes, Hotel Kapu Puebla allows cats and dogs (limit 2 total). There's a fee of MXN 150 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Kapu Puebla?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kapu Puebla?

Check-out is at 1 PM.

Does Hotel Kapu Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 500 per person applies.

Where is Hotel Kapu Puebla located?

Situated in Puebla, this hotel is within 3 mi (5 km) of National Museum of Mexican Railroads, Museo del Ferrocarril, and Fuente de los Frailes. Galerías Serdán and Secrets of Puebla Tunnels are also within 3 mi (5 km).

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Reviews

Hotel Kapu Puebla Reviews

8.0

Very Good

8.2

Cleanliness

9.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 35 out of 91 reviews
Rating 8 - Good. 32 out of 91 reviews
Rating 6 - Okay. 12 out of 91 reviews
Rating 4 - Poor. 4 out of 91 reviews
Rating 2 - Terrible. 8 out of 91 reviews

Reviews

10/10 Excellent

Zeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a short stay.
Stayed 1 night in Aug 2025

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
agradable
Stayed 1 night in Jan 2024

4/10 Poor

Néstor

Disliked: Cleanliness, property conditions & facilities
They offer parking but it is on the street and much later they tell you that the parking is someone else's and they are not responsible. The shower does not work, the bathroom smells bad, there is a lot of noise during the night and it does not look at all like the images they publish, the rooms are very small and with poor hygiene
Stayed 1 night in Oct 2023

6/10 Okay

Jaime

Liked: Cleanliness
Disliked: Amenities
Tamaño de la habitación, iluminación durante la noche.
Stayed 1 night in Dec 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente limpieza
Stayed 7 nights in Oct 2025

8/10 Good

Alma cristina

Liked: Cleanliness, staff & service, property conditions & facilities

buena opcion

ideal si requieres refrescarte y tomar un descanso, cuenta con agua caliente, wifi, el lugar es muy limpio y queda cerca de la central de autobuses de Puebla. Lo utilizo cuando requiero viejos de conexión y se requiere un buen descanso.
Stayed 1 night in Aug 2025

6/10 Okay

Agroverdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucho ruido, huéspedes muy ruidosos
Stayed 1 night in Jul 2025

6/10 Okay

Edgar

Es un hotel solo para estar no es tan cómodo pero tan poco tan malo solo lo justo
Stayed 1 night in Apr 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Pon música, estaría muy cómoda y un lugar muy cerca de la Capu, fácil de llegar y es muy limpio general
Stayed 1 night in Feb 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Amenities
Bien
Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

La atención y el hotel excelente, el desayuno algo caro para lo que ofrecen, hermoso , super cómodo ,grande y el baño aunque grande la regadera muy chica
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general, el servicio y la estadía en el hotel fueron buenas. Las habitaciones que nos asignaron estaban limpias y se sentían acogedoras, eso sí, el colchón un poco duro. Al buscar hotel en la app puse como filtro que contara con estacionamiento, me arrojó Hotel Kapu entre los resultados, pero al pagar la reserva llega un mensaje diciendo que en realidad no cuentan con este servicio y el estacionamiento afuera del hotel es ajeno a ellos y por lo tanto no se hacen responsables de algún daño al vehículo, lo que genera desconfianza. Sin embargo, afortunadamente no tuvimos problema con el estacionamiento
Stayed 1 night in Nov 2024

10/10 Excellent

Saymi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 5 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse de aqui se mueve uno a donde sea
Stayed 1 night in Apr 2024

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si buscas algo económico cerca de la central, este es el lugar indicado. Es acogedor.
Stayed 1 night in Apr 2024

2/10 Terrible

LISSETH ARELY

Liked: Staff & service
Disliked: Property conditions & facilities
Realmente es un motel por horas, yo que viajaba con la familia, vimos unas lonas de $200x2 hrs, y entrar parejas, por lo cual mis padres se alertaron. La zona es insegura, de hecho en la noche se escucharon muchos ruidos y un golpe, mi mamá desde su habitación estaba preocupada y ya no pudimos conciliar el sueño, a la mañana siguiente hablé con la persona de recepción y me dijo que había alguien tomado que hizo este mal momento.Las habitaciones son MUY pequeñas, aunque limpias, da un aspecto diferente al de las fotos.
Stayed 1 night in Apr 2024

8/10 Good

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un poco de ruido cerca del hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Bety

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

4/10 Poor

Cristal

Liked: Cleanliness
Me hicieron doble cobró uno con la app de reservación y otro en lugar apesar de mostrar mi recibo de la aplicación, talvez la chica de la tarde deba tener más cuidado y aunque esté viendo tv que se de el tiempo de cumplir con su trabajo.Al fina un señor me ayudó a resolver el problema.
Stayed 1 night in Jan 2024

6/10 Okay

LEONEL

Liked: Staff & service
La habitación tenía un olor muy feo, además la propiedad más bien parecia una casa, ya que habia niños corriendo por los pasillos.
Stayed 1 night in Nov 2023

10/10 Excellent

Fab

Liked: Cleanliness, staff & service, property conditions & facilities
En general bien para descansar
Stayed 1 night in Nov 2023

2/10 Terrible

José Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El pago lo hice en efectivo y me lo están cargando a la tarjeta que di como referencia para hacer la reservación
Stayed 1 night in Oct 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Bien localizada
Stayed 1 night in Oct 2023

8/10 Good

Reynaldo

Liked: Cleanliness, amenities
La habitación estuvo bien, limpia solo que no tenia servicio de cable
Stayed 1 night in Oct 2023