4/10 Poor
Catrina
Traveled with family and small children
2024/5/23
Disliked: Cleanliness, property conditions & facilities
We rent 2 units within 1 building hoping to have the 2nd floor unit to ourselves as we were celebrating a 15-year anniversary with 2 of our children since it was spring break. Upon arrival and touring with the staff things appeared to be in order, we even gave them a generous offering for their kindness. We rushed out to grab lunch and explore the island. We even hit the market on the way back in that evening, purchasing seafood, drinks and other items for breakfast each morning as we had a 4 day stay. My wife was taken aback when pulling the covers back from the bedding, it had dirt marks and hair over them, as we both further examined the bedding hair was entwined all over, I had left the seafood on the counter in the kitchen as was preparing a late dinner, At first I didn't notice them until I reach for a plate, roaches big and small baby once were all over the counters, towel paper rack, within the kitchen sink running around on the black racks, even crawling on the cabinets. We were pissed at this point. It took forever to get a call back from the manager, finally when did he offered to bring roach spray and fresh bedding, The damage was done already. We wanted out, but it was spring break, and the island was completely booked. We decided to tough it out having to move downstairs with our children as my wife was scared and didn't want to take them back home with us. Days after even spraying a whole can of Black Flag we were still seeing roaches crawling around.
Catrina
Stayed 4 nights in Mar 2024