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Reviews of Best Western Plus The Inn at Horse Heaven

2.5 out of 5
Best Western Plus The Inn at Horse Heaven
259 Merlot Dr, Prosser, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 565 reviews" "
Rating 8 - Good. 164 out of 565 reviews" "
Rating 6 - Okay. 43 out of 565 reviews" "
Rating 4 - Poor. 16 out of 565 reviews" "
Rating 2 - Terrible. 13 out of 565 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick one night visit. Comfortable, easy in and easy out
Stayed 1 night in May 2024
Response from Scott R on 2024/5/20
Glad you had a comfortable stay. Please come back and stay with us a while. We have a great wine community that has a lot of fun events throughout the whole year. Check out Tour Prosser.com website for your next visit.

10/10 Excellent

Marie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG!! THIS PROPERTY HAS GIVEN ME HOPE AGAIN IN HOTELS. EVERYTHING!! WAS 5STARS. I DRIVE TRACTOR-TRAILERS AND WE HAD PLENTY OF SPACE...THE GROUNDS ALSO HAVE PLENTY OF DOGGY poopy bagz...The water is so soft as well.
Stayed 1 night in May 2024
Response from Maria M on 2024/5/7
Thank you so much, for your kind review. we appreciate it.

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Maria Molinero on 2024/5/3
Thank you for Stay with us,

8/10 Good

Charuphan, Seattle

Traveled with family and small children, Traveled with group, Traveled with family
Great little breakfast bar with an omelet station! Pool towels could have been more readily available.. and the indoor pool could of been larger.. but it suit our needs for a soccer tourney weekend overnight stay. The parents especially loved the wine tasting options within walkable or short drive distance.
Stayed 1 night in Apr 2024
Response from Maria Molinero on 2024/5/1
We are so happy to know that you guys enjoy your stay. Thank you for stating with us. We appreciate it.

10/10 Excellent

Magda, Maple Valley

Stayed 1 night in Apr 2024
Response from Scott R on 2024/5/20
Hope you had a nice stay and hope to see you again soon. Check out Tour Prosser website for upcoming events and fun things to do. Have a great day and thanks again for staying with us.

10/10 Excellent

Kathleen, Missoula

Stayed 1 night in Apr 2024
Response from Maria M on 2024/5/7
Thank you for staying with us.

10/10 Excellent

Rosemary

Everything was fantastic!!!
Stayed 1 night in Apr 2024
Response from Maria M on 2024/4/18
We are happy to know that you enjoy your stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great people!
Stayed 1 night in Apr 2024
Response from Maria on 2024/4/18
Thank you for your Review!

8/10 Good

Carol

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Maria Molinero on 2024/4/13
Thank you for your stay.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fanily and friends that live here in prosser
Stayed 3 nights in Apr 2024
Response from Maria Molinero. on 2024/4/13
we appreciate. You're Staying.

6/10 Okay

kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities
The service was great. The people that stayed in the room above us however made for a sleepless night.
Stayed 1 night in Apr 2024
Response from Maria Molinero on 2024/4/13
Thank you for staying with us. :)

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location
Stayed 2 nights in Feb 2024
Response from Maria Molinero on 2024/2/28
Thank You for staitng with us, we apreciate it. :)

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Maria Molinero on 2024/2/9
Thank you for staying with us, we apreciate yor fedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel to stay at. And loved the breakfast!
Stayed 1 night in Dec 2023
Response from Maria Molinero on 2024/2/9
Thank you so much for take your time to leave us a eview. .

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean room - with an actual closet, supplied with hangers, two luggage racks, iron and board, and extra pillows. Sitting area included a recliner and two chairs. Dining room well staffed, provided a wide range of breakfast choices. I highly recommend The Inn at Horse Heaven in Prosser.
Stayed 1 night in Dec 2023
Response from Maria Molinero on 2023/12/28
Hi Pam, Thanks for the nice review. We appreciate you staying with us and please come back again soon. Have a great day.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful staff was friendly room was clean very nice
Stayed 1 night in Dec 2023
Response from Maria Molinero on 2023/12/28
Hi Crystal, Thanks for the nice review. We appreciate you staying with us.

10/10 Excellent

Barnes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Maria Molinero on 2023/12/12
Thank you for your feedback. :)

10/10 Excellent

Dee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, clean, quiet. Staff was a fishing and effective. Cool area was quiet and clear and clean. Breakfast area was good. Food was good
Stayed 1 night in Nov 2023
Response from Marria Molinero on 2023/11/28
Thank you so much for your review, we appreciate it.

10/10 Excellent

Dee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was good and easy to work with. Clean rooms. Great breakfa
Stayed 1 night in Nov 2023
Response from Scott R on 2023/11/14
Dear Dee,Thanks for the wonderful review. We appreciate your comments and hope you come back and visit soon. If you come here for fun please check out Tour Prosser website for upcoming events.

8/10 Good

Derek, Yakima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location has good access to the area and highways.
Stayed 1 night in Nov 2023
Response from Scott R on 2023/11/14
Dear Derek,Sounds like you had a nice stay. I hope you come back soon. If you come to town for fun please check out Tour Prosser website for upcoming events.Thanks for staying with us, and have a great day.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and helpful, the rooms are well maintained and clean, thr bed was super comfortable and it was pet friendly. I'm a bit of a hotel snob and this place was great.
Stayed 2 nights in Nov 2023
Response from Scott R on 2023/11/6
Dear Todd,Thanks for the wondaful review. We really appreciate you staying with us. If you come to Prosseer for fun, please check out Tour Prosser Website for upcoming events and great things to do. Have a great day and hope to see you again soon.Thanks,

10/10 Excellent

Sherrill, Portland

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has an excellent minifridge and microwave. We got a dog-friendly room. The pool is nice. Everything is clean!
Stayed 1 night in Oct 2023
Response from Maria M on 2023/10/21
Thank you, so much for your kind review we appreciate it.

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great cook to order breakfast omelets and breakfast bar with hot food, pool/hot tub, and king suite has full living room and full kitchen. Excellent!
Stayed 2 nights in Oct 2023
Response from Maria Molinero on 2023/10/20
Thank you, for your review we appreciate your feedback.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Many choices all delicious.
Stayed 1 night in Oct 2023
Response from Maria M on 2023/10/21
Thank you for taking your time to make the review we appreciate it.

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maria Molinero on 2023/10/19
Thank you for stating with us and your feedback, we a appreciate it.

6/10 Okay

Troy

Murphy bed
Hello, I had reserved a queen room for my 1 night stay. The reservation was done on my app, reservation made efficiently. No where did it say the room was not available. Upon checking in, no mention was made to a change in room. I unlocked the room to find I was put in a conference room, with a twin Murphy bed - huge conference table, tons of conference chairs. I was to tired to complain but for $186.00 I should have had a queen size bed.
Stayed 1 night in Oct 2023
Response from Maria Molinero on 2023/10/14
Hello, unfortunately, when you guys book online they don't describe the type of rooms, I apologize for the inconvenience. we are always able to move you guys when we have available rooms.

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Scott R on 2023/10/12
Hi Marianne,Thank you for the wonderful review and we appreciate you staying with us. If you come to town for fun, please check out Tour Prosser website for upcoming events and fun things to do in town.Have a great day and hope to see you soon.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Scott R on 2023/10/10
Hi Jackie,Thanks you for the wonderful review and we appreciate you staying with us, and hope you come back soon. If you come for fun, please check out Tour Prosser website for upcoming events and fun things to do...Have a great day!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Oct 2023
Response from Scott R on 2023/10/10
Thanks for the wonderful review. We really appreciate you staying with us and hope you come back real soon. If you come for fun please check out Tour Prosser website for upcoming events and fun things to do...

10/10 Excellent

Sherrill, Portland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that gourmet coffee was right next door!
Stayed 1 night in Oct 2023
Response from Scott R on 2023/10/10
Thanks for the wonderful review. We really appreciate you staying with us and hope you come back real soon. If you come for fun please check out Tour Prosser website for upcoming events and fun things to do...

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Maria Molinero on 2023/10/2
Thank you for your feedback. we appreciate it.

10/10 Excellent

Agata Weronika

Liked: Cleanliness, staff & service, amenities
Everything was perfect. The breakfast buffet had fresh omelets every morning - a big plus!
Stayed 2 nights in Sep 2023
Response from Maria Molinero on 2023/9/27
Thank you for this amazing review. It is always a pleasure to accommodate you. Please come back soon!

8/10 Good

Heidi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, pet friendly which was very helpful.
Stayed 4 nights in Sep 2023
Response from Ashley on 2023/9/12
Heidi, Thank you for this review. We are very glad to hear you enjoyed your stay. It was a pleasure having you and your puppy stay with us! Please come back soon.

10/10 Excellent

HESTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED THE ROOM I HAD - WAS CONVENIENT AND QUIET. STAFF WAS FRIENDLY. BREAKFAST WAS GOOD. LOTS OF AVAILABLE PARKING.
Stayed 1 night in Sep 2023
Response from Ashley on 2023/9/10
HESTER, Thank you for this amazing review. We appreciate all your kind and positive words! It was a pleasure accommodating you and we hope we will see you again very soon. Thank you for staying with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The staff were very nice and helpful.
Stayed 1 night in Sep 2023
Response from Ashley on 2023/9/10
Sarah, Our entire staff is very glad to know that you enjoyed your stay. It was a pleasure accommodating you. Please come back soon!

6/10 Okay

Lydia

Liked: Staff & service, amenities
Disliked: Cleanliness
The outside was well maintained! However, the two things i did not happy about were: 1. I reserved a room online with two queen beds and was given a handicap room with one bed. 2 the toilet had been cleaned in at least two weeks as it had a dirty ring at the water line
Stayed 1 night in Sep 2023
Response from Maria Molinero on 2023/9/7
Dear. Lidya, I am sorry for the inconvenience about your reservation I see your booking online is true my front desk changed the room because the room Expidia reserved for you has a Murphy bed. they try to do the best for you I am sorry that we don't meet your expectations. I informed the Housekeeping about the toilet ring Thank you for bringing this to my attention. I appreciate it.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to a lot on of very nice wineries.
Stayed 2 nights in Aug 2023
Response from Lupe on 2023/8/31
Thank you for staying with us we appreciate it!

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maria M on 2023/8/31
WE appreciate your stay with us.

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast with the omelet bar was a nice surprise. We will definitely be back.
Stayed 1 night in Aug 2023
Response from Maria Molinero on 2023/8/30
Thank you, for your stay with us see you soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria Molinero on 2023/8/30
Thank you for your stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read it Jim the employees were fantastic very professional very friendly. The facilities were just OK. And we would stay there again
Stayed 1 night in Aug 2023
Response from Ashley Guzman on 2023/8/28
Thanks for your review!

2/10 Terrible

Susan

Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from ashley on 2023/8/22
Sorry to hear you had a bad stay if there is anything we could have done differently please let us know. Your feedback is very important to us.

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and the staff were very friendly.
Stayed 1 night in Aug 2023
Response from Ashley Guzman on 2023/8/20
Thank you James!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine Country
Spent 3 memorable nights and days at the hotel. A great place to stay and relax, as well as being close to many amazing wineries and beautiful country! Everything about the hotel was great, including the quietness, cleanliness, comfortable bed, breakfast and friendly staff. We would definitely return, and would highly recommend to friends and family!
Stayed 3 nights in Aug 2023
Response from Maria Molinero on 2023/8/10
Dear. Christine, thank you for your kind review. :)

10/10 Excellent

Remedios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great to stay at. It is easy to get to.
Stayed 1 night in Aug 2023
Response from Maria Molinero on 2023/8/10
Dear Remedios, Thank you for staying with us.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect! Everyone we interacted with was kind, helpful and professional. Breakfast was great and even the children in the sunny outdoor pool were well behaved. We would definitely recommend The Best Western Plus when visiting in Prosser, WA.
Stayed 1 night in Jul 2023
Response from Maria M on 2023/7/29
Thank you for you feedback we appreciate it. we so happy to know that your f family enjoy. our pool and breakfast, I hope see you guys soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Maria M on 2023/7/29
Thank you for staying with us.

10/10 Excellent

Jill

Stayed 1 night in Jul 2023
Response from Ashley on 2023/8/14
Jill, Thank you so much. Our entire staff is glad you enjoyed your stay. Come back again soon!

6/10 Okay

Brittney

Traveled with group
The hotel is fine but pretty outdated for the pricw
Stayed 4 nights in Jul 2023
Response from Scott R. on 2023/7/23
Thank you for your review.

8/10 Good

Roan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here a couple weeks ago and had an excellent stay. Today we checked in, and our room had a Smokey minty smell. I called right away, and Amanda was able to get us another room right away.
Stayed 1 night in Jul 2023
Response from Scott R on 2023/7/17
Hi Roan,Thank you so much for staying with us and we really appreciate your comments. Glad Amada was able to help and get you a room without the odor. Smokey, minty does not sound good. Some people do not abide by our no smoking policy which ha s a hefty penalty fee. Thanks again for staying with us and hope you return soon.