For most people Hawaii is a Dream Trip. It is with that description; one wants the accommodation to be clean, affordable and exemplary.
We were placed on the Southeast Corner of the property next to the busy road. The amount of traffic and noise at this unit was next level. (Cars, Motorbikes etc..) Upon bringing this to the hotels attention, we were told, the only unit we could move to was near the present room, but that it did not have Air Conditioning. (didn't bother moving) After unpacking all of our items including food, we found an infestation of Ants in the common food prep area. The redress to this was to send out a crew and spray the ants in the area which our food was prepared. Our kids found the pool to be cold, despite being active and moving throughout the time in it. While it is Hawaii, an amiable temperature is still needed for enjoyment. While a request for compensation was made to the manager, I only received a call back from the front desk saying they had sprayed for Ants. I checked my Visa bill when I got home and saw a credit of $300, but unfortunately it was only the "hold back" to book the room which fell off. At 300 USD a night, I can say I won't be back or talk highly of the place. Disappointed