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Reviews of ibis Praha Old Town

3 out of 5
ibis Praha Old Town
Na Porici 5, Prague 1, Prague

Reviews

8.4

Very Good

Rating 10 - Excellent. 422 out of 1001 reviews" "
Rating 8 - Good. 415 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

WLODZIMIERZ, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in May 2024
Response from Sales Manager on 2024/5/7
Dear WLODZIMIERZ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

Jeannette

Traveled with family
Liked: Cleanliness
.
Stayed 2 nights in May 2024
Response from Sales Manager on 2024/5/6
Dear Jeannette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

8/10 Good

Foo Meng Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sales Manager on 2024/5/3
Dear Foo Meng Yong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Kieran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay at a good price, basic rooms but well positioned to be walkable around the entire city.
Stayed 2 nights in Apr 2024
Response from Sales Manager on 2024/5/3
Dear Kieran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay? our great location and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

JUAN CARLOS

Traveled with group
NOT SO FRIENDLY FRONT DESK STAFF WHICH IS VERY TYPICAL IN EUROPE
Stayed 7 nights in Apr 2024
Response from Sales Manager on 2024/4/18
Dear Juan Carlos,We appreciate your feedback regarding our front desk staff. We aim to provide exceptional service and will address this internally. Thank you for bringing this to our attention.Katerina Nemcova, Sales Manager

10/10 Excellent

Colin

Stayed 3 nights in Apr 2024
Response from Sales Manager on 2024/5/7
Dear Colin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Joaquin Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sales Manager on 2024/3/18
Dear Joaquin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position was fab
Stayed 2 nights in Feb 2024
Response from Sales Manager on 2024/2/29
Dear Kirsty,Thank you for taking the time to share your review of ibis Praha Old Town. We are delighted to hear that you found our hotel's location to be fabulous. We truly appreciate your feedback.If there is anything else we can do to enhance your stay, please do not hesitate to let us know.Kind regards,Katerina Nemcova

10/10 Excellent

Sharon lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, very central, basic rooms but a great hotel, great breakfast to set you up for the day too.
Stayed 2 nights in Feb 2024
Response from Sales Manager on 2024/2/29
Dear Sharon Lisa,Thank you for choosing ibis Praha Old Town for your stay in Prague. We appreciate your positive feedback about our clean and centrally located hotel. We are glad to hear that you enjoyed our basic rooms and our great breakfast. We hope to welcome you back soon.Kind regards,Katerina Nemcova

4/10 Poor

Amy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad service
Stayed 2 nights in Feb 2024
Response from Sales Manager on 2024/2/16
Dear Amy,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Katerina

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Jan 2024
Response from Sales Manager on 2024/2/5
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Sales Manager on 2024/2/16
Dear Ricardo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina, Sales Manager

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to everything. A giant mall is right next to the hotel. The hotel was clean and the staff were kind and helpful. No complaints
Stayed 3 nights in Jan 2024
Response from Sales Manager on 2024/2/5
Dear Jared,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, our great location and helpful staff.Hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Came here for Christmas and it was a perfect stay for us. A short walk into old town, and tramline if your wanting to go further. We managed to book an uber to the strip and only cost us £4. The staff where all friendly and helpful. We never tried the breakfast, but the bar served amazing coffee and sandwiches. The hotel room was clean and the bed was comfy, we would definitely come back.
Stayed 4 nights in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very central to get to sights and east transport links. The rooms too warm
Stayed 4 nights in Dec 2023
Response from Front Office on 2023/12/29
Dear Jill,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A central location for sightseeing in Prague
This hotel is in a great location and just a five minute walk from the old town square and very handily placed next to a big shopping centre which had everything you could need (supermarket, food court etc). Super close to a tram stop and Metro station. The lady on reception when I checked in was very friendly and helpful. The rooms are basic but are clean and comfortable and have almost everything in you need. Comfortable bed, lovely shower, the only thing lacking for me was a kettle but no big deal. The hotel is quiet and despite it's central location, I wasn't disturbed by outside noise. I can't comment on the bar or food as I didn't use these facilities but they appeared to be well used by fellow hotel residents. If I was staying in Prague again, I wouldn't hesitate to stay here again. A great value hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Glyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb basic hotel. Room was smallish but very clean. Lovely powerful shower. Towels a bit on the small side though and no small hand towels. Beds comfortable but you lay on a thick mattress that is fixed to the bed with velcro!!10 minute walk to the Old Town centre so in the description when it says its in the Old Town, is that right?? Lidl within 5 mins walk, mini market opposite, shopping centre next door. Lovely kebab shop 2 mins away (Ali Baba)
Stayed 4 nights in Dec 2023

4/10 Poor

Jennifer

Stayed 3 nights in Nov 2023
Response from Front Office on 2023/12/29
Dear Jennifer,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Katerina

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a luxury hotel but it is well priced and in an excellent location. The big Palladium shopping mall is just around the corner and there are plenty of restaurants in the immediate area. The room is small and functional, the shower larger than expected and with excellent water pressure. For someone looking for a basic room in a convenient location for a very affordable place this is a great hotel!
Stayed 4 nights in Nov 2023
Response from Front Office on 2023/11/28
Dear Thomas,Thank you for taking the time to share your experience at ibis Praha Old Town. We are very glad that you found our hotel to be conveniently located and well-priced. It is also wonderful that you were impressed with the size of the shower, as well as the water pressure.At ibis Praha Old Town, we strive to make every guest feel comfortable during their stay. We thank you for your kind words and hope to welcome you back soon!Katerina Nemcova, Front Office

8/10 Good

Chun Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office on 2023/11/9
Dear Chun Chen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

John

Traveled with group
Liked: Cleanliness
Rooms where far too hot
Stayed 3 nights in Nov 2023
Response from Front Office on 2023/11/9
Dear John, thank you for your review of ibis Praha Old Town. We are glad to hear that you enjoyed your stay with us and appreciate your feedback. We understand how important it is to have a comfortable temperature in the room and apologize for any discomfort due to this issue. We strive to make sure all of our guests are comfortable in their rooms, and we will take your feedback into consideration as we work towards this goal. Thank you again for your comments and we hope to welcome you back soon.Katerina Nemcova, Front Office

10/10 Excellent

alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague weekend
Bit further from the main square than I thought but plenty round and about. Hotel bar is great for a meet or coffee and a cake if you can't face a full breakfast. Rooms pretty standard but a good hotel overall
Stayed 3 nights in Oct 2023
Response from Front Office on 2023/11/3
Dear Alan,We very much appreciate your comments regarding your stay at the ibis Praha Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Katerina

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence location and price
Comfortable enough room especially for the price. Not much amenities (e.g kettle) but not got any complaints. Service very good and location ideal. Excellent value for money
Stayed 3 nights in Oct 2023
Response from Front Office on 2023/10/31
Dear Mark,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Katerina, Front Office

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Great location for exploring the city. Nice simple room at a fair price
Stayed 3 nights in Oct 2023
Response from Front Office on 2023/10/31
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Katerina

10/10 Excellent

Dale

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Old Town Prague. The staff were very professional and firendly.
Stayed 2 nights in Oct 2023
Response from Front Office on 2023/10/26
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, our great and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an amazing stay. Basic room, but clean and bed was comfortable
Stayed 1 night in Oct 2023
Response from Front Office on 2023/10/26
Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, our clean rooms and comfortable beds. Hope to see you again very soon.Best Regards,Katerina

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office on 2023/10/16
Dear Maryna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel in a superb location!
Stayed 2 nights in Oct 2023
Response from Front Office on 2023/10/16
Dear Raven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Very central and convenient!
Stayed 3 nights in Oct 2023
Response from Front Office on 2023/10/12
Dear Heinz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

Weilin

Stayed 3 nights in Oct 2023
Response from Front Office on 2023/10/31
Dear Weilin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

Deborah

Stayed 3 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Deborah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

4/10 Poor

Ethan

Stayed 2 nights in Sep 2023
Response from Front Office on 2023/10/26
Dear Ethan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best Regards,Katerina

10/10 Excellent

Sam

Stayed 2 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Sam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Katerina

8/10 Good

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
basic hotel in great spot , staff very helpful and nice
Stayed 3 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Danielle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our helpful and nice staff.Sincerely,Katerina

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards from Prague,Katerina, Front Office

10/10 Excellent

Lesner, HIALEAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location . Breakfast was various and delicious
Stayed 3 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Lesner,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

Hazel

Stayed 1 night in Sep 2023
Response from Front Office on 2023/10/12
Dear Hazel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Katerina

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office on 2023/10/12
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book Now!
very convenient location, near Metro, tram and Palladium. short distance to attractions
Stayed 3 nights in Sep 2023
Response from Front Office on 2023/10/12
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Katerina

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Front Office on 2023/10/12
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

6/10 Okay

Dulce, Weston

Disliked: Staff & service
The rooms are beat up,
Stayed 4 nights in Aug 2023
Response from Front Office on 2023/10/12
Dear Dulce,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

8/10 Good

MARIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to access from train station- 15 min walk or could take a cab if you want- we walked. easy to get to shopping mall and other areas of Prague- central- great food in area of hotel. loved Cake and coffee shop for dessert. Hotel drinks are pricey. Rooms a super small- hard to move around with 2 carry on suitcases ( so our stuff was not large) but it was hard to move around in- shower was great, good hot water- bathroom is small but useable- can't have 2 people use it at once. Bed was hard but was able to sleep on it. Make sure to close curtains when changing as the other side of rooms can see right in- close proximity. But it was a convenient hotel to access old town Prague and lots of sites.
Stayed 3 nights in Jul 2023

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Kristy, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything central friendly staff will definitely stay again. Thank you for making my stay comfortable.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to town.
Stayed 2 nights in Jul 2023

10/10 Excellent

Fuad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague in 3 days
Very near to sites. Transport stop at the door to the hotel. Next to a shopping centre which open till late, so perfect for quick buys if you dont want to use the hotel dining area convenience area. Well priced. Had aircon, 1 queen and 1 pullout. Had towels, nice smelling liquid soap and shampoo. I would definately stay here again should i come to Prague.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kalen

Liked: Cleanliness, staff & service, property conditions & facilities
GreTlat
Stayed 3 nights in Jul 2023