「It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.」
「Couldn’t say anything wrong about this hotel. Fantastic staff, beautiful building, beautiful room and real personalised service with this place. Home away from home! Must stay! 」
「We had a great stay at the VC Heritage. The rooms were clean and the bed was comfortable. Jose was the sweetest, making sure we had an easy arrival and gave us recommendations for Porto. Would definitely stay again!!」
「This hotel is very clean as well as beautiful. The location is good, we can reach to famous places within 15min walk.
Also, all staffs are very friendly and helpful. 」
「The staff were extremely attentive and every need was catered for. The facilities were excellent and the location was perfect would definitely return.」
「I absolutely LOVED my stay at the hotel. It was beautiful and located in such as easy to access part of Porto. It was such a walkable area. The decore was lovely and the hotel was so clean. breakfast was delicious- simple but more than enough options. On top of all that, there were always an assortment of pastries viable, as well as consistent access to coffee. 」
「Our stay was perfect! Staff is so sweet, room was so nice and a great location for exploring the city for the first time. Our stay included breakfast which was great. I recommend staying at Menina Colina 」
「This is one of the best hotel experience I have. Very stylish design of hotel, clean and comfortable room, friendly staff who is willing to share with you anything about the city. Great breakfast too!」
「Excellent location with great view of Porto cathedral! Many restaurants, shops and walking distance to Sao Bento station. Staff were very friendly and helpful, provided good overview of apartment and suggestions for eating at which restaurants! Loved our stay, highly recommend! Apartment was clean, completely with kitchen, and very spacious! Excellent sound proofing and comfortable beds!」
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "
