「Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞」
「Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.」
「Wonderful B&B that was clean, safe, affordable, centrally located and with very helpful staff. Ajita was exceptionally helpful with our arrival, recommending where to eat and what to see during our visit. She also served us several nice breakfasts. Highly recommend and would definitely stay again. 」
「Overall a great find in Porto! Very comfortable, practical amenities in the room, keyless entry, a strong AC unit that worked well in summer heat, and located on a quieter street that was still near much daytime/nighttime things. 」
「Location is really well to get to any spots and transportation.
Mariana and staffs were so friendly and made good contact before and after we arrived at the stay.
Also, breakfast super nice!」
「It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.」
「This is one of the best hotel experience I have. Very stylish design of hotel, clean and comfortable room, friendly staff who is willing to share with you anything about the city. Great breakfast too!」
「It was a great accommodation for me. It was a cozy spacious apartment for couple. The staffs are friendly and helpful. Location is good .I would love to stay there again 」
「Very comfortable hotel, location was perfect. Close to wonderful restaurants and all the best sites, easy walking distance to the river.
Great vibe all round 」
「Perfect location and awesome staff! Very communicative for check in and check out, great recommendations for food and activities. And the room was clean and comfortable for a good price!」
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "
