This is advertised as a 4-star hotel. However this hotel was a grave disappointment, in many ways a lower standard than 3-star hotels I've used. I will be contacting the Portuguese Tourist Board to see when they last inspected the property.
Biggest issue was insufficient members of staff working at any one time, especially at Reception, and managing the breakfast. One of the receptionists even admitted to me at one point that the management need to employ more staff.
The room we were initially given was OK apart from a very dirty shower. But within an hour, water was leaking from inside the top of the wardrobe, wetting our clothes. The water was leaking through a light fixture which potentially could have been very unsafe. Alerted Reception staff (on a Friday evening) but she told me she was the only staff member working at that time so she couldn't some to see it! So I had to email photos and video so that she could forward them to her manager (off-site). We were moved to the only vacant room which I was told was a similar "Superior Twin", but actually *much* smaller. Also the floor was very uneven such that the level of the beds' head was lower than that of the feet! I get the impression this room is not used much - a last resort. Never got reply to email or offered compensation.
Breakfast was very disappointing. Many days we were missing items, e.g. eggs, orange juice, milk. Sometimes fresh fruit crawling with flies. Understaffed, so often no clean tables to sit at.