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Reviews of Hampton Inn & Suites Pittsburgh-Downtown

2.5 out of 5
Hampton Inn & Suites Pittsburgh-Downtown
1247 Smallman St, Pittsburgh, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 773 out of 1042 reviews" "
Rating 8 - Good. 186 out of 1042 reviews" "
Rating 6 - Okay. 47 out of 1042 reviews" "
Rating 4 - Poor. 16 out of 1042 reviews" "
Rating 2 - Terrible. 20 out of 1042 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and best designed room. Equipped with bath tub. The sink stopper didn't work.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/5/1
Jesse we are happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us a review, I will share this with our team so that we can continue to improve! We hope to see you again soon!

8/10 Good

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was clean and tidy, breakfast options were good, the pool was well maintained, and the location made the city easily available to us without using a car. The only suggestion I’d make is to maybe require (and enforce) adult supervision in the pool area as there was a very rowdy unsupervised group of preteens there at one point, which made for a difficult situation.
Stayed 5 nights in Mar 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/5/1
Richard, we are happy to hear that you enjoyed your stay with us! We appreciate the feedback, I will share this with our team so that we may continue to improve! We hope to see you again on your next visit into Pittsburgh!

10/10 Excellent

Melanie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The sheets on the fold out couch in our Suite were dirty. We had to call down to have clean sheets sent up. The staff was accommodating and friendly.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/30
Melanie, we are sorry to hear about the inconvenience during your stay. We are happy to hear that our staff was able to assist you with this and that you were able to enjoy your stay! Thank you for your feedback and I will share this with our team so that we can continue to improve! We hope to see you again soon!

10/10 Excellent

Alessandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible and personalized check in experience with Holly. She made us feel incredibly welcomed for our first visit to Pittsburgh. Room was spacious and clean, parking was easy and close to the entrance.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/30
Alessandro, we are delighted to hear that Holly was able to be a great part of your experience with us! We love her and will share your kind words! We are happy to know that you had an all-around enjoyable stay! We hope to see you again on your next visit into Pittsburgh!

6/10 Okay

Kerry

Traveled with family
We have stayed at this hotel many times but last being over a year ago and I was disappointed at how the cleanliness declined..linens and sheets were dingy, bed mattress was not comfortable at all and the towels had hair from other s stuck in it. I requested our room be cleaned on the 3rd day but it was never done. Staff remained mostly friendly but again I was disappointed at the decline of this hotel.
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/29
Kerry, we strive to ensure that all of our guests leave here with a feeling that comes from the satisfaction of a great hotel stay, we apologize that it seems we missed the mark during your time with us! Thank you for sharing your feedback so that we can share this with our team and continue to improve! We hope to get the chance to welcome you back again in the future, so that we can give you the all-star service that we pride ourselves in and that you deserve!

10/10 Excellent

ADRIANA, leesport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtownc on 2024/4/29
Adriana, we are happy to know that you enjoyed your stay with us! We look forward to seeing you again on your next visit into Pittsburgh!

10/10 Excellent

shirish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. will use it again in next trips...
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/29
Shirish, we are happy to know that you had a great stay with us! We look forward to seeing you again soon!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/29
Lori, we are delighted to know that you enjoyed your time with us! We look forward to seeing you again on your next visit to Pittsburgh!

8/10 Good

Shuyao

Stayed 1 night in Apr 2024
Response from Derek on 2024/4/25
Shuyao, thank you for your recent stay and review of our hotel. We appreciate your feedback and hope that you will return again in the future.Regards,

10/10 Excellent

Helen

Stayed 1 night in Apr 2024
Response from Derek on 2024/4/24
Helen, thank you for your recent stay and review of our hotel. We appreciate your feedback and hope that you will visit us again soon.Regards,

10/10 Excellent

teddy

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in very late and left early in the morning we could not say much It was quiety and roomy though
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/24
Teddy, we are happy to know that even though your trip was short, you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place highly recommended
Stayed 1 night in Apr 2024
Response from Derek on 2024/4/22
Ryan, thank you for your kind words on our hotel! Please come see us again.Regards,

8/10 Good

Londa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, updated, beautifully decorated
Stayed 1 night in Apr 2024
Response from Derek on 2024/4/22
Londa, thank you for your recent stay and positive feedback on our property! We hope you will return again.Regards,

8/10 Good

Kjersti

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. Hotel was also very nice and in a good area for lots of entertainment and food options. Only complaint would be when taking a shower the tub fills with water and drains very slowly, They did sent someone up to try and fix it but from what our friends said about their rooms also it's just a plumbing issue with the whole hotel most likely due to the flooding and over abundance of rain.
Stayed 6 nights in Apr 2024
Response from Derek on 2024/4/19
Kjersti, thank you for your recent stay with us. I apologize for the inconvenience you experienced while here. Thank you for your feedback, and I will pass this information along to our staff.Regards,

8/10 Good

Jani

Traveled with group
Liked: Property conditions & facilities
Not fancy or luxury, but great location and free parking. Room wasn’t clean while we were there, three days.
Stayed 3 nights in Apr 2024
Response from Derek on 2024/4/19
Jani, thank you for taking the time to review our hotel. I apologize for where we fell short, and I hope that you will give us another chance the next time you are in the area.Regards,

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a woman named Mary at the front desk and she was amazing. She was friendly, knowledgeable, (she gave us a run down on the best places to eat and places to visit), let us check in early, and her customer service was above the rest! The lobby was very clean, bright, and made you feel welcome. There was a buffet style breakfast every morning with some great breakfast items. Upon entering the room, the carpet was spotless, the tv had our name on it, the bathroom was extremely clean, there was as an extra blanket and sheet in the dresser, the room had a small microwave and fridge to use. The bathroom had regular size shampoo, conditioner, body wash, and lotion bottles to use. There was a pool and hot tub to use with towels provided, but they were very small. We enjoyed relaxing in them after walking around town all day. The hotel location was great for walking around and exploring the area, we parked and only used our vehicle on the third day of our trip. There are plenty of things to do within walking distance- The Puttshak, located in the terminal, was an indoor mini golf place that was amazing- so much fun! We will definitely be back in the future!
Stayed 2 nights in Apr 2024
Response from Derek on 2024/4/18
Rebecca, thank you very much for your recent stay and detailed review of our hotel! We are truly appreciative of your feedback, and we're thrilled to hear that you enjoyed your stay with us and our amenities! We hope you will return the next time you are in the area.Regards,

10/10 Excellent

Debby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. I appreciated that we could get a bottle of wine at the front desk as it had been a long day of cancelled, delayed and rescheduled flights. The location was perfect for connecting with our tour company to bike the Great Allegheny Passage.
Stayed 1 night in Apr 2024
Response from Derek on 2024/4/22
Debby, thank you for your recent stay and feedback. We're glad to hear that you enjoyed our location and amenities! Please come back and see us again.Regards,

10/10 Excellent

Jian-hua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/16
Jian-hua, we are delighted to know that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/15
Dave, we are happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!!!!
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/15
James, we are so happy to hear that you liked everything during your stay with us! We hope to welcome you back to Pittsburgh again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/15
Cathrine, we are happy to know that you had a great stay with us! We hope to see you again soon on your next visit into Pittsburgh!

8/10 Good

Oleg, Newtown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, everything is looks nice and clean, room big, bed comfortable. Two notice i would like to share: 1. Noise from nearby road is too loud, make almost impossible to sleep 2. No drinking water provided in the room, if you wish to drink must buy it in lobby.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/12
Oleg, we are happy to hear that you enjoyed your stay with us. We apologies that the city noise was loud during your stay with us. We do have a water bottle refill station located on the first floor, free of charge and water for purchase any time. Thank you for your feedback as we always look for ways to improve! We hope to see you again soon!

10/10 Excellent

Vincent

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The sheets were not clean. There was no additional toilet paper. The couch contained numerous hairs from prior guests. Sad to pay extra for less. Check some other hotel. It’s a shame.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/10
Vincent, thank you for sharing your feedback. We aim to make sure that all of guests enjoy a clean and comfortable stay with us and it seems we missed the mark during your time here. I will share your review with our team as this does not reflect our normal standards for service. We hope to be able to welcome you back to our property on your next visit to Pittsburgh so that we can give you the all-star service that we pride ourselves in and that you deserve!

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Super close to the convention center where we needed to be. Rooms were clean and staff was friendly.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/10
Melissa, we are happy to hear that you had a great stay with us and that our staff was able to be a standout in hospitality! We look forward to seeing you again soon!

10/10 Excellent

Marylou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Very accommodating. Clean, clean room. Excellent bed! Very friendly staff. And wonderful breakfast included in price. Also, VERY important to us was the free & safe parking! Will return.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/9
Marylou, we are so delighted to hear that you had a wonderful stay with us and that our staff was able to be a standout in hospitality! We hope to see you again soon on your next visit to Pittsburgh!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Amenities
This hotel was very clean and in a great location. Very kid-friendly. We loved that the pool was open later!
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Jonathan, we are happy to hear that you and your family had a great stay with us! We look forward to seeing you again soon!

8/10 Good

Iva

Stayed 3 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Iva, we are happy to know that you enjoyed your stay with us! We hope to welcome you back again soon!

8/10 Good

Jill, Denver

Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/29
Jill, we are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our experience
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Chris, we are delighted to know that you had a great experience with us! We hope to welcome you back again soon!

10/10 Excellent

Kim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, quiet and perfectly located in the city by set apart just enough to avoid heavy traffic back up.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Kim, we are delighted to hear that you had a great stay and that you were able to enjoyed our location! We hope to welcome you back again soon on your next visit into Pittsburgh!

8/10 Good

Jeffery

Business traveler, Traveled with family
Liked: Cleanliness
Good location and easy parking. We do not expect perfect breakfast but food should not be empty.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Jeffery, we are delighted to hear that you had a great stay with us! Thank you sharing your experience with us as I will share your feedback with our breakfast team so that we can continue to improve! We hope to be able to welcome you back again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy rooms & bed, great breakfast, hot tub! Convenient to downtown
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/8
Melinda, we are excited to hear that you had a great stay with us! We hope to welcome you back again soon!

10/10 Excellent

Belinda J

Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Pittsburgh - Downtown on 2024/4/26
Belinda, we are delighted to know that you fully enjoyed your time with us! We hope to be able to welcome you back to our property on your next visit into Pittsburgh!

6/10 Okay

Amir

Business traveler
Liked: Staff & service, property conditions & facilities
The room hadn't been cleaned properly. There were leftovers from the previous guests in the fridge.
Stayed 2 nights in Apr 2024
Response from Derek on 2024/4/5
Amir, thank you for taking the time to review our hotel after your recent stay. We apologize for falling short with our housekeeping service. We hope that you will give us another shot.Regards,

10/10 Excellent

mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/3
Mike, we are happy to hear that you enjoyed your stay with us! See you next time!

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek on 2024/4/2
Nicole, thank you for the great review! Please come back and visit us again the next time you are in the area.Regards,

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek on 2024/4/2
Courtney, thank you for the 5-star review! We hope you will come back and stay with us again.Regards,

10/10 Excellent

Emill, York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, modern
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/1
Emill, we are glad to know you had a great stay! We hope to see you again soon on your next trip into Pittsburgh!

10/10 Excellent

TINA, Hagerstown,

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/1
Tina, we are glad to know you had a great stay! We hope to see you again soon!

10/10 Excellent

terry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful to me and my wife we will stay here again
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/1
Terry we are delighted to know that you had a great experience staying with us! We are glad to hear that our team was able to be a standout in hospitality! We look forward to seeing you again soon!

8/10 Good

Lorenie, Bowie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/4/1
Lorenie, we are happy to know that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, friendly, and very helpful! Breakfast was great too!
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/29
Young, we are happy to know that you had a great stay with us and that our staff was able to stand out in customer service! We look forward to welcoming you back to again on your next visit to Pittsburgh!

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable distance to the David Lawrence Center, PNC Park etc. Clean nice rooms and good breakfast
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/25
Adam, we are happy to see that you enjoyed your stay and our location! We hope to welcome you back again soon!

8/10 Good

Kien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/25
Kien, we are happy to enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Mohamed

Business traveler
Special thanks to Eric who serves in the breakfast bar area. He went out of his way to make some scrambled eggs when he knew that I couldn’t eat the western omelette with ham.
Stayed 3 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/25
Mohamed, we are so happy to know that you had a great stay with us and that Eric was able to be a standout in hospitality and service! We will be sure to share your review with him! We hope to see you again on your next visit into Pittsburgh!

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members very friendly and helpfull
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/22
John, we are glad to know that you enjoyed your stay and that our staff was able to stand out! I will share your kind words with them! We look forward to welcoming you back again soon!

10/10 Excellent

Kyle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice clean rooms, and great staff! Would highly recommend.
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/18
Kyle, thank you for your review! We are delighted to know that you had a great experience with us! We look forward to seeing you again soon!

10/10 Excellent

Kimberly A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely helpful & pleasant
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/18
Kimberly, thank you for your kind words, I will share your review with our team as they strive daily to make sure our guests get to enjoy real hospitality! We look forward to welcoming you back again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/18
Dawn, we are happy to know that you had a great stay! See you next time!

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on 2024/3/18
Kristie, we are happy that you enjoyed your time with us! We look forward to seeing you again soon!