Neptuna Hotel by Maduzi sits just steps from Bangla Road's excitement, offering a perfect retreat with its outdoor pool, coffee shop, bar and restaurant. Guests appreciate the convenient location, in-room WiFi and practical luggage storage services.
Located in Patong, Neptuna Hotel by Maduzi is in the city center and near the beach. Bangla Road and Jungceylon Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Patong Beach and Karon Beach. Patong Go-Kart Speedway and Phuket Offroad Fun Park and Dino Park Mini Golf are also worth visiting. Visit our Patong travel guide
Close to Jungceylon Shopping Center and Patong Beach, Neptuna Hotel by Maduzi provides a coffee shop/cafe, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
An outdoor pool
Continental breakfast (surcharge), luggage storage, and a 24-hour front desk
Room features
All 75 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and free bottled water.
Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: THB 200 for adults and THB 200 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Things to do
Outdoor pool
Family friendly
In-room refrigerator
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels provided
Entertainment
TV with cable channels
Food and drink
Free bottled water
Refrigerator
More
Air conditioning
Desk
Laptop workspace
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Renovations and closures
This property is closed from April 25 2025 to December 31 2025 (dates subject to change).
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cash deposit: THB 1000.0 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: approximately THB 200 for adults and THB 200 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 7:00 AM to 7:00 PM
No pets and no service animals are allowed at this property
Property is also known as
Neptuna Hotel
Neptuna Hotel SHA Plus
Neptuna Hotel by Maduzi Hotel
Neptuna Hotel by Maduzi Patong
Neptuna Hotel by Maduzi Hotel Patong
Frequently asked questions
Does Neptuna Hotel by Maduzi have a pool?
Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.
Is Neptuna Hotel by Maduzi pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This hotel doesn't offer parking.
What time is check-in at Neptuna Hotel by Maduzi?
Check-in start time: 2:00 PM; Check-in end time: 6:00 AM. Late check-in is available during limited hours.
What time is check-out at Neptuna Hotel by Maduzi?
Check-out is at 11:30 AM.
Where is Neptuna Hotel by Maduzi located?
Located in the heart of Patong, this hotel is steps from Royal Paradise Night Market and Bangla Road. Patong Beach and Jungceylon Shopping Center are also within 10 minutes.
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Reviews
Neptuna Hotel by Maduzi Reviews
6.6
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel needs a much needed renovation particularly the pool area
To advertise a “balcony” it really should be able to hold a chair , the noise level from outside was horrendous
The reception staff were lovely
Cleaning staff lovely
The receptionist were very rude & not professional. They are not feeling wrong after they did. Room is fine & good location & convenient. This is the only reason I stay here. House keeping also nice staff . Just the receptionist were impolite made me feel not well.
The location was good.
The service was the worst Ive had in 20 years staying in Phuket.
The Rooms had Mold in the Bath Rooms.
Cockroches running around the bed room.
Curtains were not block out and woke us up at 6am daily.
We asked for extra pillows and Extra toilt rolls, No it was not a hotel policy.
The swimming pools tiles were Brocken every where it was an accident waiting to happen very dangerous.
On day 15 off our 20 day stay the Bar was closed each afternoon because the Hotel had been sold and was closing down for months.
Day 17 I was threatened with a fine or removal from the hotel because my Aircon was on 16 deg, another Hotel Policy aircons not to go below 20deg never heard anything like it.
Totally Discussted Expedia, why were we not told about these Hotel issues 🤔
Never again.
I have all photos 📸 to back this up and a copy of the thretening letter.
Anthony
Stayed 20 nights in Apr 2025
6/10 Okay
Ronald
2023/2/25
Liked: Staff & service
Location was great
Ronald
Stayed 10 nights in Feb 2023
6/10 Okay
R
2023/2/9
Very noisy but if you there for night life then it is perfect due to distance
R
Stayed 3 nights in Feb 2023
6/10 Okay
Arjun
2023/2/23
Liked: Staff & service
Hotel location was good (close to Bangla road and Patong beach) but room was mediocre and there was not a lot of options for breakfast.
Close to every thing but stops there
At no time were we told about what temp the aircon was to be .
Bar refused to stock our drinks once we drunk them out off bar .
Hotel had no connection we us in many different areas
Hope the new owners change things around
craig Micheal
Stayed 20 nights in Apr 2025
6/10 Okay
Damion
2023/11/12
Liked: Staff & service
The rooms advertised are the deluxe rooms and not all rooms. There is no poolside bar as advertised, the breakfast is very very poor, rooms are very basic, hot water is supplied by a thermostat in your shower. The staff are the best thing about the hotel.
The hotel is not as advertised or even close
The room I booked wasn’t given to me
Aircon noisy
Poor quality breakfast with limited time available
Pool missing tiles
Bar closed for best part of stay
No compensation for deceiving me with my room & staff threatening behaviour towards myself regards aircon & poor service & not providing the facilities that where noted on the booking
This was one of the worst hotels I have stayed in the room was in need of painting the window leaked water in the shower sprayed over the toilet not me ! The very small balcony never got cleaned.
The breakfast was rubbish the bar was not stocked well and they said we are going to renovate so not stocking.
The staff were good but on the whole my experience was not
Kerry Michael
Stayed 11 nights in Apr 2025
10/10 Excellent
Jared
2022/11/18
Liked: Cleanliness, staff & service, room comfort
Excellent place, read review for hot water trick
My best friend and I spent 2 weeks in Thailand between Pattaya to Bangkok to Chiang Mai down to Phuket to Ko Phi Phi and other islands, we stayed in multiple hotels, always booking 2 rooms so we were able to compare between rooms as well.. this place was really very nice for the price! One word of advice, the hot water on the shower can’t keep up if you open the valve all the way, just open it about 2/3 of the way and your water pressure will still be strong and the water will be hot!
The property needs maintenance. The Pool especially as it has many broken tiles that are very sharp. There are no ladders to aid getting out, only a high step. The water never seemed really clean and clear.
There seems to be many rules and regulations that are a bit odd.
Asking for extra pillows, towels, toilet paper was always a hassle and you could only have maybe one extra.
The breakfast was very basic with limited options.
I had a major issue with my room when checking in as it wasn't the room I was expecting from the photos I saw when first I booked. A after a number of phone calls between the hotel, Expedia and myself it was finally resolved and I was given my desired room. Not without a further two hour wait time to check in. The room was pleasant enough once I got settled but a hassle to begin with.Would I stay again or recommend the hotel? No.
Buen hotel, cuarto amplio y limpio. Buena cama y ducha con buena presión y agua caliente. El desayuno después de tres días dejamos de ir y preferimos desayunar en otros lados, no es q sea malo pero es repetitivo y si te quedas varios días pues no es una opción. Se escucha de noche el ambiente de Bangla rd. El staff es amable y atento. Cerca de todo.
Mario Fabian Ortega
Stayed 10 nights in Feb 2025
2/10 Terrible
Hella
2025/2/6
Disliked: Staff & service, room comfort
nein! nein! nein!
Katastrophe! Gebucht "Deluxe Studio" 40m² & 2 Betten Kingsize. Bekommen: kleines Zimmer unter 30m² & nur 1 Bett. Rezeption sehr frech bei Reklamation: "Wenn Hotel nicht gefällt, gehen sie doch!" Kein besseres Zimmer bekommen. Mobiliar schrottig, Frühstück unterstes Niveau.
Haben viel Erfahrung in Thailand: das war das mit Abstand schlechteste Hotel: nicht buchen!