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Reviews of Residence Inn by Marriott North Scottsdale

3 out of 5
Residence Inn by Marriott North Scottsdale
17011 N Scottsdale Rd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 351 out of 575 reviews" "
Rating 8 - Good. 148 out of 575 reviews" "
Rating 6 - Okay. 41 out of 575 reviews" "
Rating 4 - Poor. 17 out of 575 reviews" "
Rating 2 - Terrible. 18 out of 575 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Residence Inn Team on 2024/4/3
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Residence Inn Team on 2024/1/22
We greatly appreciate your feedback. Please keep us in mind for the next time you are in the area.

8/10 Good

Ferdinand Suresh, Richmond

Stayed 5 nights in Jan 2024
Response from Residence Inn Team on 2024/1/22
We appreciate the feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Hummingbird

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Our suite was clean and well maintained. Would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Residence Inn Team on 2023/12/31
We appreciate the feedback. Please keep us in mind the next time you are in the area.

2/10 Terrible

Paul

Traveled with family
Marriott hidden fees
Hidden fees to scam you. Parking fee with tax $10.18 they don’t tell you about till check out. Not on booking site. Only one pillow for sleeper bed. Old and outdated
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 2023/12/31
We appreciate the feedback. The Parking Fee is located on the site under the "At A Glance" Section of the website.

10/10 Excellent

francia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very clean, free breakfast cheap parking fee very close to Christmas at the event hosted by the Fairmont resort.
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 2023/12/21
Thank you for the feedback. We greatly appreciate it. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suite - high end decor and neutral colors. Kitchen is functional. Desk is appreciated.
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 2023/12/20
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Residence Inn Team on 2023/12/16
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 2023/12/6
We greatly appreciate your feedback. Please keep us in mind for the next time you are in area.

2/10 Terrible

Heidi

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Residence Inn Team on 2023/11/17
We appreciate the feedback.

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Residence Inn team on 2023/10/6
Hello Melissa,We are very disappointed to learn that your stay was not perfect. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always so convenient
Stayed 2 nights in Sep 2023
Response from Residence Inn Team on 2023/9/22
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

4/10 Poor

Ranvir

Stayed 3 nights in Aug 2023
Response from Residence Inn Team on 2023/9/22
We appreciate the feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond accommodate me and my family.
Stayed 2 nights in Jun 2023
Response from Terry on 2023/6/27
Thank you for your kind words about our team! Best regards from Scottsdale, we look forward to seeing you again!

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2023
Response from Residence Inn Team on 2023/7/17
We appreciate the feedback. Please think of us next time you are in the area.

4/10 Poor

Craig

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Residence Inn Team on 2023/6/5
We are sorry we fell short on the service provided. We appreciate the feedback.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk who checked us in was just so warm and kind and so very professional. He started the visit off in such a wonderful way. He seems very passionate and genuine about what he does ! The room was exceptionally clean, very quiet, and very comfortable. Great location
Stayed 1 night in May 2023
Response from Residence Inn Team on 2023/5/15
We greatly appreciate the feedback. Please keep us in mind for the next time you are in area.

8/10 Good

Charlotte

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room was comfortable. Excellent location. Appreciate the breakfast buffet. Only negative, this applies to most hotels nowadays, the room is not refreshed each day. Guests have to clean the room, make the bed, empty the trash, go to the front desk for towels, coffee, etc. The cost of hotel stays has doubled and guests are provided half the service.
Stayed 2 nights in May 2023
Response from Residence Inn Team on 2023/5/15
We greatly appreciate the feedback. Please keep us in mind for the next time you are in area.

10/10 Excellent

Susan, Palmerston North

Stayed 1 night in May 2023
Response from Residence Inn Team on 2023/6/5
We greatly appreciate the feedback.

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Having a kitchen made all the difference. My only complaint is that I didn't know it was pet friendly. The room across the hall had two dogs barking constantly. There should be a section where there's no pets.
Stayed 3 nights in May 2023
Response from Residence Inn Team on 2023/5/10
We appreciate the feedback about the no pet area. We hope you consider us the next time you are in the area.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Residence Inn Team on 2023/5/9
Thank you for the feedback. Please keep us in mind for future stays.

8/10 Good

Lori, Kanata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel for a longer stay. We were there 8 nights. Clean room and friendly staff. Only complaint would be the mattress needs an upgrade. We put a couple blankets on it and it helped but wasn’t normal Merriott quality mattress
Stayed 8 nights in Apr 2023
Response from Residence Inn Team on 2023/4/26
We appreciate the feedback. Please keep us in mind for he next time you are in the area.

10/10 Excellent

Randal Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and helpful
Stayed 3 nights in Apr 2023
Response from Residence Inn Team on 2023/4/25
Thank you for the feedback. We greatly appreciate it.

6/10 Okay

Keith

Traveled with family
Liked: Staff & service
While the sign to the exit/ entrance doors said the building was locked for the security of the residence, they were not. One could enter the building without using their keys and virtually enter any floor without having a reservation or checked in to stay there
Stayed 7 nights in Apr 2023
Response from Residence Inn Team on 2023/4/25
We appreciate the feedback.

10/10 Excellent

Lisa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel near premium shopping and dining. Modern, clean room with lots of amenities.
Stayed 1 night in Mar 2023
Response from Residence Inn Team on 2023/3/18
We appreciate your feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Miriam

Stayed 7 nights in Feb 2023
Response from Terry on 2023/3/24
Thank you for your kind response!

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Front Desk Team on 2023/2/17
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Residence Inn Team on 2023/2/17
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel with large rooms, full kitchens, comfortable beds, great amenities and pleasant staff.
Response from Terry on 2022/12/29
Thank you Kyle for your kind words. We look forward to seeing you again in the future!

10/10 Excellent

Chad

Stayed 2 nights in Aug 2022
Response from Terry on 2022/12/28
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Jeffrey M., Wheaton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is tucked back in a quiet enclave near a very busy section of town.
Stayed 2 nights in Oct 2022
Response from The Front Desk Team on 2022/10/20
Thank you for staying with us!

10/10 Excellent

john

Stayed 1 night in Oct 2022
Response from Front Desk Team on 2022/10/16
We appreciate the positive feedback. Please keep us in mind for the next time you are in area.

10/10 Excellent

Delores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast varieties clean quiet shopping nearby location ideal.
Stayed 3 nights in Sep 2022
Response from Front Desk Team on 2022/10/5
Thank you for the positive feedback. Please keep us in mind the next time you are in the area.

8/10 Good

Emmanuel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was definitely something we used a lot of. Unlike other hotels where you only get a microwave and a mini fridge, this establishment went all the way with making sure your family can enjoy its stay.
Stayed 3 nights in Jul 2022
Response from Front Desk Team on 2022/8/10
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic stay. Wonderful room, comfortable bed, safe and quiet.
Stayed 1 night in Jun 2022
Response from Front Desk Team on 2022/6/26
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Joaquin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Front Desk Team on 2022/6/20
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area. Safe Travels!

8/10 Good

Suzanne

Liked: Staff & service, amenities
The room was super nice with the little kitchen and nice updates. The a/c was pretty loud and made it hard to sleep.
Stayed 1 night in Jun 2022
Response from Front Desk Team on 2022/6/18
Thank you for the feedback. Please keep us in mind when you are in the area next time.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was immaculate! Can't wait to go back and use the fireplace in the room!
Stayed 3 nights in May 2022
Response from Front Desk Team on 2022/6/10
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clearly specified that there was a parking fee. We didn't realize we were charged until after the stay. It should have been clearly stated at checkin.
Stayed 2 nights in May 2022
Response from Front Desk Team on 2022/5/17
Our apologies for not making this clear for. Please feel free to reach out to the Assistant General Manager to discuss this.

10/10 Excellent

Ted

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Front Desk Team on 2022/5/17
Thank you for the positive feedback, please keep us in mind for the next time you are in the area.

10/10 Excellent

Susan

Stayed 1 night in May 2022
Response from Front Desk Team on 2022/5/9
Thank you for the positive feedback. Please keep us in mind when you are in the area next time.

10/10 Excellent

Michael

Stayed 1 night in Apr 2022
Response from Front Desk Team on 2022/5/5
Thank you for the positive feedback. Please keep us in mind next time you are in the area.

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent palce, friendly staff, very good breakfast with frutis,bagels, yogurt, quiche, waffles etc.
Stayed 2 nights in Apr 2022
Response from Front Desk Team on 2022/5/5
Thank you for the positive feedback. Please keep us in mind the next time you are in the area.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for traveling for work.
Stayed 2 nights in Apr 2022
Response from Front Desk Team on 2022/4/25
Thank you for you positive feedback. Please keep us in mind the next time you are in the area.

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Would not recommend
The room was large (accessible room) but if pulling out the sofa bed, you had to move sofa and kitchen table to allow bed to be extended. Pillows were flat. The a/c sounded like an idling car so we tried to cool the room before going to sleep so it would not wake us up. The breakfast was disappointing! Microwave burritos or sandwiches coupled with oatmeal bowls and bagels. Not even a waffle maker in sight. If it you couldn’t cook it in a microwave or toaster - it wasn’t available. I’ve had better breakfast at less expensive chain hotels. This is the age of less service and more cost and Residence Inn jumped on the trend. Even at check in, I stated that I did not want to be next to the elevator. The front desk told me I was not. I was in a room down the hall from the elevator. The door to the room was a little down the hall.. the headboard of our bed was against the elevator shaft wall! However, the elevator was not an issue - couldn’t hear it over the air conditioner! Would not stay again. Only positives - bed was comfortable and location was central to most places we went.
Stayed 3 nights in Apr 2022
Response from Front Desk Team on 2022/4/15
Sorry we fell short on services during your stay. We will forward this on to the leadership team.

8/10 Good

Harriet

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Enjoyed our room and pool area. Had questions about bill which haven’t yet been clarified.
Stayed 4 nights in Mar 2022
Response from Hotel staff on 2022/4/7
Thank you for your kind words about your experience. Please call the hotel directly and we would be happy to resolve any questions you may have about billing. Have a great day!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was simple. The staff was friendly and whenever we called down to the front desk with a request, it was met with gratitude and urgently. Pool, fire pit, putting and patio area was clean and cozy. The breakfast didn’t have many options but we didn’t expect a buffet. The area was quiet, in proximity to lots of food, shopping and activities. Definitely a low key, great spot to stay for a decent rate. Overall, great experience for my wife and I.
Stayed 4 nights in Mar 2022
Response from Front Desk Team on 2022/3/27
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

6/10 Okay

Jon, Buckley

Liked: Cleanliness
Old facility. Room cleaning only happens if staying 7 days or longer? Had to ask for more towels. Limited breakfast bar that ran out of items pretty quick. For the price, more was expected.
Stayed 4 nights in Mar 2022
Response from Front Desk Team on 2022/3/23
Thank you for your feedback