2 outdoor pools, open 6:00 AM to 10:00 PM, cabanas (surcharge)
Check availability

Reviews of DoubleTree Resort by Hilton Paradise Valley - Scottsdale

4 out of 5
DoubleTree Resort by Hilton Paradise Valley - Scottsdale
5401 N Scottsdale Rd, Scottsdale, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 503 out of 1005 reviews" "
Rating 8 - Good. 209 out of 1005 reviews" "
Rating 6 - Okay. 144 out of 1005 reviews" "
Rating 4 - Poor. 81 out of 1005 reviews" "
Rating 2 - Terrible. 68 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2024
Response from Brian N. on 2024/5/6
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian N. on 2024/5/4
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 Good

Kayla

Stayed 3 nights in Apr 2024
Response from Brian N. on 2024/5/4
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Felipa M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brian N. on 2024/5/5
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Nanette

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brian N. on 2024/5/3
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Brenda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ga e us a $50 room credit because our room wasn’t ready after 4pm.
Stayed 1 night in Apr 2024
Response from Brian N. on 2024/4/30
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better sta

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Brian N. on 2024/4/30
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Haley

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/30
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 Excellent

Karone

Liked: Staff & service, amenities
Enjoyed the property and breakfast
Stayed 3 nights in Apr 2024
Response from Brian N. on 2024/4/28
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities
I’m
Stayed 3 nights in Apr 2024
Response from Brian N. on 2024/4/28
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

4/10 Poor

Terrill, Colorado Springs

Traveled with partner
I have always been a Doubletree fan whether traveling with my company or just with my wife for vacation and they have always exceeded expectations. I’m am disappointed to report that this 5 day stay was I believe well below Hilton standards. I’ll start with saying that the grounds were beautiful and well groomed. The room we stayed in (4102) was the opposite. When asked we requested daily housekeeping. The showed up three out of the 5 days and I messaged via Hilton Honors to request they come. The beds were made but that was it, no replenishment of coffee or bath items. The air conditioning was almost nonexistent. We kept it at 60 and the room barely cooled off. I requested a fan from housekeeping which took two days and two reminders to receive. Anyway I think you get the point. Hilton Doubletree you’re better than this.
Stayed 5 nights in Apr 2024
Response from Brian N. on 2024/4/23
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/23
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Kathy

Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/20
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Tareq

Business traveler
Liked: Cleanliness, staff & service
Needs a little TLC but overall good.
Stayed 1 night in Apr 2024
Response from Brian N. on 2024/4/20
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility and setting. Good location to very nice restaurants and downtown Scottsdale. Customer services could improve.
Stayed 4 nights in Apr 2024
Response from Brian N. on 2024/4/19
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/19
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Ross, Berkeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambience. Nice rooms, good pool set up. Restaurant was uninspiring (quality was fine, menu was just bland)
Stayed 1 night in Apr 2024
Response from Brian N. on 2024/4/19
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 Good

Jennifer

Traveled with family
Liked: Amenities
The only negative is the AC in our room didn’t work well.
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/15
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a sleepless night due to two Yorkie’s nonstop barking from 2:00-3:00 am. 2nd night had to switch rooms. Great property but unfortunate circumstance for me.
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/15
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 Okay

DALYA

Traveled with family
Disliked: Property conditions & facilities
Very outdated rooms
Stayed 2 nights in Apr 2024
Response from Brian N. on 2024/4/16
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

4/10 Poor

Manjot

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There were bed bugs in the room we stayed at. Got bit multiple times, had to go wash all clothing at laundromat, and ointments for bites. Extremely unpleasant to have experienced this while staying one night. Submitted a report and hoping to get compensation and the facility does a thorough cleaning of rooms before allowing guests to stay there.
Stayed 1 night in Apr 2024
Response from Brian N. on 2024/4/10
The hotel will follow up with you once the reports comes in

10/10 Excellent

JIM

Liked: Cleanliness, staff & service, property conditions & facilities
This is an awesome place to stay. Everything is clean and staff was great. Plus the food is good here as well. Great location.
Stayed 4 nights in Apr 2024
Response from Jeff Cokefair - Director of Resort Operations on 2024/4/10
Thanks for taking the time to share your experience. We will be sure to share with our team. Please come back and see us again soon.

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more chairs around pool
Stayed 3 nights in Apr 2024
Response from Brian N. on 2024/4/7
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, this property is beautiful. The grounds - trees, plants, buildings, pools - are well maintained and lovely. I love how the pools offer many points of entry so that entry stairs do not get clogged. Have to get out early to secure a chair though! The room has very high ceilings and feels very large! Lots of room and wonderful walk out patio or balcony. Location is great! 5 minutes from Old Town. Staff was great. At check-in, the young lady noticed I was on crutches and we had booked a second level room. She helped me pick it out an alternate room that was absolutely perfect and helpful so I didn't have to battle the stairs every time I wanted to go to the room. Perfect room!
Stayed 4 nights in Mar 2024
Response from Jeff-Director of Resort Operations on 2024/4/5
So glad you enjoyed the property. I will be sure to share your feedback with our Team, especially Abby, as I see she made a great impression on you. We greatly appreciate the feedback. We hope to see you again soon, here in Scottsdale.

4/10 Poor

William

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No towels in room. Ran out of toilet paper and conditioner. Guests left trash all over pool. No chairs available. Dog poo in grass.
Stayed 4 nights in Mar 2024
Response from Brian N. on 2024/4/3
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The canyon club breakfast and staff was exceptional. The grounds were beautiful and well kept. Loved the evening performers and lobby lounge area. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Brian N. on 2024/4/3
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. It was a bit cold outside so the pool was too cold to stay in for an extended period. The Hot Tub was not working so that was a bummer. Food was great and very clean resort.
Stayed 1 night in Mar 2024
Response from Jeff-Director of Resort Operations on 2024/4/1
Thanks so much for the praise of the property. We did have a few days of chilly weather. The hot tub a popular destination, did have some mechanical issues but our Maintenace team got it back up and running the next day. I will be pleased to share your compliment to the F&B Team. We do hope to have you back to the Doubletree Scottsdale Paradise Valley again soon.

6/10 Okay

Kevin

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jeff-Director of Resort Operations on 2024/4/1
It sounds like we fell a bit short on your stay here at The Doubletree Scottsdale Paradise Valley. We pride ourselves in offering beautiful grounds and a friendly staff. We do hope to have you back to Paradise Valley again soon.

8/10 Good

Jill Marie

Traveled with family
Liked: Staff & service, property conditions & facilities
Could not control temperature of the room. Had to have maintenance change it as needed. No microwave. Small bathroom and felt dirty.
Stayed 4 nights in Mar 2024
Response from Jeff-Director of Resort Operations on 2024/4/1
So sorry about temperature control. I am glad Maintenace was able to help. Unfortunately, no microwaves in the room, but we can add one if needed. I do hope you are able to come again and enjoy our beautiful grounds and friendly staff.

2/10 Terrible

Jordan

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No working shower. Broken tv. Terrible customer service
Response from Jeff-Director of Resort Operations on 2024/4/1
So sorry about your experience. We allowed you to stay after a rough first night of noise from your room. Second day a domestic disturbance was issues by Paradise Valley Police were called. We had many complaints from your neighbours regarding the noise. I am sorry you were disappointed as we provided a complimentary upgrad to one of our nicest suites.

6/10 Okay

Joan

Stayed 2 nights in Mar 2024
Response from Brian N. on 2024/4/19
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Erika

Traveled with group
Liked: Staff & service, property conditions & facilities
Bathrooms need to be renovated. Air conditioning didn’t work very well. Not nearly enough chairs around the pools.
Stayed 5 nights in Mar 2024
Response from Brian N. on 2024/3/28
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 Good

Nelson H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the pool, restaurant, pool bar and room overall. However the room cooling system did not work very well.
Stayed 5 nights in Mar 2024
Response from Brian N. on 2024/3/27
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian N. on 2024/3/29
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 Good

Govinda

Stayed 1 night in Mar 2024
Response from Brian N. on 2024/4/16
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool, wish I had stayed longer
Stayed 1 night in Mar 2024
Response from Brian N. on 2024/3/26
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 Good

Marilyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated, shower was not clean
Stayed 2 nights in Mar 2024
Response from Brian N. on 2024/3/26
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is older, it’s beautiful & the staff is friendly & accommodating. I love that they have a shuttle to Old Town. We enjoyed the breakfast buffet & the servers were very pleasant & kind. We thoroughly enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Brian N. on 2024/3/26
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

WILLIAM J.

Liked: Cleanliness, staff & service, property conditions & facilities
The DoubleTree is in a great location. It is clean and well cared for. The restaurant food was above average. Great staff. I checked out via phone and was told the receipt for the two rooms would be emailed to me. It's almost a week later and still no email.
Stayed 3 nights in Mar 2024
Response from Brian N. on 2024/3/23
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 Good

Miguel

Stayed 1 night in Mar 2024
Response from Brian N. on 2024/4/12
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Liesl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Double Tree Resort were very friendly and helpful for what ever requests we had. I really liked the open spacious layout of this property. This was one of my favorite places to stay in the Scottsdale/Phoenix area. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from Brian N. on 2024/3/23
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, lots of trees and birds. We had a great time.
Stayed 1 night in Mar 2024
Response from Director ot Rooms- Greg Irwin on 2024/3/20
Justin, thank you for the wonderful comments. We hope to see you back very soon.

8/10 Good

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is beautiful, however our room 9201 was very dated and needed some “love”! The bathroom was very old, the toilet handle broke and needed maintenance, the shower leaked and the dial was broken too. I works return, but request a better more updated room!! We stayed before and had a nicer room! Hmmmmm.
Stayed 4 nights in Mar 2024
Response from Brian N. on 2024/3/20
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice grounds and great walking areas.
Stayed 4 nights in Mar 2024
Response from Brian N. on 2024/3/17
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Darrell

Liked: Cleanliness, staff & service
Room was cold but thermostat didn't work. No towel bars in bathroom.
Stayed 8 nights in Mar 2024
Response from Brian N. on 2024/3/15
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Brian N. on 2024/4/4
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 Okay

Pam

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 6 nights in Mar 2024
Response from Brian N. on 2024/3/15
I sincerely apologize for your disappointment while staying with us. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property just older.
Stayed 4 nights in Feb 2024
Response from Brian N. on 2024/3/6
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Laura, Stevenson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casual elegance.
Stayed 3 nights in Feb 2024
Response from Brian N. on 2024/3/3
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brian N. on 2024/3/2
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!