賓夕法尼亞飯店式公寓

「It's too expensive！」

「Room was filthy . Staff was miserable . More crackheads than Kensington .」

「Cleaning service needs major improvements. My beds had hair on them, the oven was filthy and it was a whole in the bathroom door. The couch had visible stains as well as food splash on the walls.」

「Everything was updated and clean! Such a cozy stay! Great for all seasons! Golf course amazing! We road the lift to the top of the mountain and took a paddle boat ride. The alpine slide was not open mid-week, so we didn’t get to check it out. Food in Bavarian Lounge, dining room, as well as the Foggy Goggle was delicious. This was an adults only trip, but would take my kids as there is plenty to do to keep them busy! The king size bed was THE most comfortable I’ve slept in! Sheets were...

「Good location, close to everything in the Museum District. On-site staff was helpful and attentive. The drawer on the bathroom vanity was broken when we arrived, and there was also a leak in the bathroom sink plumbing, requiring several visits from Maintenance after we informed Sosuites via text. The dishwasher was visibly broken when we arrived, and stayed broken throughout our 7-day stay. Worse, we learned from maintenance that the company had a repair order for the washer before we rented it...

「Overall, my stay was satisfactory; however, the communication throughout the experience left much to be desired. The front desk staff appeared disengaged and unprofessional, making the check-in process more difficult than it should have been. When traveling, a welcoming and courteous front desk experience sets the tone for a guest's stay. Unfortunately, the lack of engagement and poor customer service created an uninviting atmosphere. I hope the property will place greater emphasis on customer...