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"2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908. "

"You have a staff member called Aslin, from the moment I arrived he is asking for more money than the service actually costs. 40rm for taxi grab service is 10rm "

"Lovely 2N stay. Our room was spacious enough and the service staff "

"Friendly staff and clean room"

"Loved the welcoming drink and 'freezing' cold towel to cool us down at the reception when we checked in. Room was very spacious and clean. Also appreciate the complimentary teas and coffee. We only drink coffees in the morning and we stayed 3 nights but there were only 2 pods so we had to ask for more for the next day. Everything else was great. Appreciate that they offered free shuttle to a few places of interest. Staff was very friendly & helpful. "

"Yes"

"Great location, daily housekeeping, cool air conditioning, easy check in and out. Super."

"What can i say at about this hotel, its stunning. We went in May and stayed for 3 nights. We throughly enjoyed our stay from the hotel room to the the gorgeous bathroom to staff to the food, it was simply divine. We were looked after from the moment we arrived. We travelled with our som and had two rooms. The food in the restaurant was amazing, i would definitely recommend it. I would love to go back. I especially loved their laksa cookies. Hope to go back to the hotel in the future. Well done Millen team keep up the good work "

"Convenient location and the staff very helpful whenever there is a need of help"