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Reviews of Fairfield Inn & Suites Fort Lauderdale Pembroke Pines

2.5 out of 5
Fairfield Inn & Suites Fort Lauderdale Pembroke Pines
1650 SW 145th Avenue, Pembroke Pines, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a variety of opinions for dining and shopping. The property is clean and the staff are helpful.
Stayed 1 night in Apr 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
We got stuck in the elevator with lights out for half hour very acary
Stayed 1 night in Apr 2024
Response from Kumar on 2024/4/30
Dear Lorraine, please accept my sincere apologies for your experience. This is not a typical experience at our property. I have shared your feedback with the elevator vendor and this issue has resolved.Once again, my sincere apologies for your experience.

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Apr 2024

10/10 Excellent

Leo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The hotel is a newer hotel so everything was still in great condition.
Stayed 3 nights in Apr 2024
Response from Kumar on 2024/4/30
Dear Leo, thank you for choosing to stay at the Fairfield Inn Pembroke Pines. We appreciate your feedback regarding the hotel.We hope to see you soon at the hotel on your next visit.

10/10 Excellent

Yordy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Kumar on 2024/4/26
Dear Yordy, taking for taking the time to submit a review of the hotel. We hope to see you soon on your next visit to the hotel.

10/10 Excellent

Raul

Recently built hotel in the area. Easy access to major roads and expressways. Good location with many dining options within short distance.
Stayed 1 night in Apr 2024
Response from Kumar on 2024/4/26
Dear Raul, thank you for choosing to stay with us and submitting a review. We appreciate your feedback and look forward to welcoming you back to the hotel.

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Expensive
Stayed 4 nights in Apr 2024
Response from Kumar on 2024/4/18
Thank you for choosing to stay at Fairfield Inn Pembrooke Pines. We appreciate you taking the time to gives us your feedback.

10/10 Excellent

Jonathan, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location excellent staff and place
Stayed 1 night in Apr 2024
Response from Kumar on 2024/4/18
Dear Jonathan, thank you for choosing to stay at our hotel. We appreciate your feedback, and I will make sure to share it with my team.

10/10 Excellent

Charleston

Stayed 3 nights in Mar 2024
Response from Kumar on 2024/4/30
Dear Charleston, thank you for taking the time to submit a review of the hotel. We look forward to welcoming you back to the hotel on your next visit.

10/10 Excellent

Hernando

Liked: Amenities
The hotel is under best care in general, and customer service, starting from front desk staff and cleaning as well cafeteria. It’s definitely a place to return.
Stayed 1 night in Mar 2024
Response from Kumar on 2024/4/2
Dear Hernando, thank you for your feedback, we truly appreciate your review. I will share your comments with my team as a way to motivate them further.Thank you once again!

10/10 Excellent

Jean

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to stay! We stay here often, if not every time we visit Miami.
Stayed 2 nights in Mar 2024
Response from Kumar on 2024/3/30
Dear Jean, thank you for your loyalty to Fairfield Inn Pembroke Pines, we truly appreciate it. We look forward to welcoming you on your next visit to the hotel.

10/10 Excellent

Julia

Liked: Amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Mar 2024
Response from Kumar on 2024/3/26
Dear Julia, thank you for your review. We look forward to welcoming you back to the hotel on your next stay.

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room was comfortable, updated bathroom. Very quiet area.
Stayed 1 night in Mar 2024
Response from Kumar on 2024/3/26
Dear Ana, thank you for taking the time to share your experience with us. Looking forward to you next visit.Thank you.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the stay at this hotel.
Stayed 2 nights in Mar 2024
Response from Kumar on 2024/3/26
Dear Ricardo, thank you for choosing to stay at Fairfield Inn and Suites Pembroke Pines. Your loyalty will never be taken for granted. We look forward to your next visit to the hotel.Thank you.

8/10 Good

Marjaliisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Kumar on 2024/3/22
Dear Marjaliisa,Thank you for your review of the hotel. We look forward to your next visit.Thank you.

2/10 Terrible

Tyson

Traveled with partner
Disliked: Staff & service, amenities
The shower head literally blew off the wall from the pressure and hit my wife in the head. Took a layer of skin off her forehead and a nice little bump. It was our anniversary and had plans to go to the block party. We ended up having a maintenance guy in our room when we were supposed to be alone. Then we had to move rooms when we were supposed to be at our reservation. Worst anniversary ever! They showed zero compassion. No offers of how can we make this better. The room we were moved to was rush cleaned the shower had “hairs” all in it and bathroom floor in general. The couch has never been moved and vacuumed. Once in my life I complained about noise at another hotel and was offered to have my night comped and I even said no, but was grateful for the courtesy. This place nothing. Barely even eye contact from the front desk while changing the room key. We live 30 minutes away, but chose this place because of the close proximity to our reservations to avoid drinking and driving, but what a nightmare. We should’ve just stayed home.
Stayed 2 nights in Mar 2024
Response from Kumar on 2024/3/20
Dear Tyson, my sincere apologies for your experience at the hotel. I will contact you directly to discuss the incident you mentioned in your review.Once again, my sincere apologies for your experience.

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, nice complimentary breakfast options.
Stayed 1 night in Mar 2024
Response from Kumar on 2024/3/19
Dear Gina, thank you for your review. We look forward to seeing you soon.

8/10 Good

Kimberly

Stayed 2 nights in Mar 2024
Response from Kumar on 2024/4/2
Dear Kimberly, thank you choosing to stay at Fairfield Inn & Suites Pembroke Pines. We appreciate you taking the time to review us.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Kumar on 2024/3/30
Dear Michelle, Thank you for your review. We appreciate you choosing to stay at our hotel.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KumarA on 2024/3/14
Dear Kenneth, Thank you for your review. Looking forward to welcoming you back to the hotel on your next visit.

10/10 Excellent

Mulchan

Response from KumarA on 2024/3/14
Dear Molchan, we appreciate you taking the time to review us 5 out of 5. We thank you for staying with us.

8/10 Good

Antonio

Stayed 3 nights in Feb 2024
Response from Kumar on 2024/3/23
Thank you for posting a review for the hotel. We thank you for choosing Fairfield Inn & Suites Pembroke Pines.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Ignore the bad reviews on here.
Stayed 1 night in Feb 2024
Response from KumarA on 2024/3/14
Dear Donald, thank you for your review. We thank you for staying with us and look forward to welcoming you back to the hotel again.

10/10 Excellent

Tamare

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very welcoming. The staff were very caring
Stayed 1 night in Feb 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/24
Greetings, amazing to hear, I will share with my teams the great job everyone has giving, we thank you for your loyalty to the brand

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/22
Greetings Miguel Angelit is a pleasure seeing this review & grade, we strive for success & value our guests and your loyalty to the brand, we look forward to seeing you soon

10/10 Excellent

Beatriz

Stayed 1 night in Feb 2024
Response from Kumar on 2024/3/21
Dear Beatriz, thank you for taking your time to submit a review on how we are doing. We sincerely appreciate your feedback.Looking forward to your next visit to the hotel.

8/10 Good

Elba

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very.much the landscape.
Stayed 3 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Elba,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

James

Business traveler
Friendly Associates & Clean Room for my stay!
Stayed 1 night in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings James,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Alva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Alva,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed extra blankets. Not available in closet. Had to improvise during middle of the night.
Stayed 3 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Gustavo,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Luz Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Luz Adriana,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

8/10 Good

marie louise

Stayed 2 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Marie Louise,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean and the staff extremely accommodating.
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Nicole,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Barbara

Stayed 4 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Barbara,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Gactjens, Miami

Stayed 2 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Gactjens,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

8/10 Good

Rosaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reason why I gave it a four is because of the AC. I had it set to 65 and it was still hot at night.
Stayed 1 night in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Rosaida,it is a pleasure to see we were graded, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Warren

Stayed 2 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Warren,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Clement

Stayed 2 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Clement,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

6/10 Okay

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible beds
Beware if you have a bad back. The beds are horrible, rock hard. I am going to be suffering for days after check out. The pillows are garbage. Everything else was good.
Stayed 2 nights in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Carolyn,thank you for your review, we also thank you for being a loyal guest to the brand, I will follow up with our property General Manager & Engineering staff to review bedding, I am confident that if you give us another try, you will have an EXCELLENT experience

6/10 Okay

Marilyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the poor meal choice for vegans and the poor night customer service.
Stayed 9 nights in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings,I want to thank you for taking the time to write a review, we do apologize for the service encounter, I will forward it to the General Manager of this property & his teams so that we can excel in providing & exceeding guest expectations, we thank you for your loyalty to the brand

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and excellent condition
Stayed 1 night in Jan 2024
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Maritza,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Lilia,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

2/10 Terrible

Jojuania

Stayed 3 nights in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Jojuania,I want to thank you for taking the time to write us a review, we do apologize that we did not exceed or meet expectations, I am confident that if you give us another try, we will exceed all expectations, looking forward to having you as a guest soon

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 2 nights in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings David,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Robert,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

D'Andre'

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings D'Andre,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

8/10 Good

SHERLENEY

Stayed 2 nights in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Sherleneywe want to thank you for your review, we look forward to seeing you soon, it was a pleasure having you as a guest

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and helpful front desk staff
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Carlos,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and clean!
Stayed 1 night in Dec 2023
Response from Miguel Resto Regional Operations Manager on 2024/2/21
Greetings Richard,it is a pleasure to see we were graded with a perfect score, We want to thank you for your loyalty to our brand & being our guest, I will share this with my teams to celebrate this great review, we look forward to seeing you soon