- Liked: Cleanliness, property conditions & facilities
Check your review dates!
The property is in a good location with a great view over the cliff. It's walking distance to Blue Point area, and directly next to Ulu Cliffhouse. I was in a Suite room - everything was decent, clean, and the space / layout was good. BUT: The first thing you should note is that most top reviews are from 2018 or prior. We stayed friday, saturday and sunday. The entire trip we were blasted with music from the Cliffhouse next door. The bass is enough to shake the windows and the music isn't turned down till about midnight. Ear plugs are required and even then you can't escape. Do not expect a relaxing afternoon by the pool. The pool was down for maintenance the entire stay. I understand these things happen, but there was zero communication about when or if it would be rectified. We went to use the pool on day two and were told it was being cleaned and could be used in 1.5hrs. After the person was done vacuuming we were told the pool wouldn't be usable that day. If they had told us, we would have gone to another pool earlier. There was also no compensation of any kind for not being able to use the amenities that we paid for. My room sprung a massive leak on the last day - to where there was standing water in the room. This was from heavy rain. There again was no direct rectification of the problem. I had to ask for another room to use until checkout and even that went back and forth before I was given one.