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Reviews of Paynesville Inn And Suites

2 out of 5
Paynesville Inn And Suites
700 Diekmann Drive, Paynesville, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 228 reviews" "
Rating 8 - Good. 70 out of 228 reviews" "
Rating 6 - Okay. 17 out of 228 reviews" "
Rating 4 - Poor. 10 out of 228 reviews" "
Rating 2 - Terrible. 4 out of 228 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at this property. The pool area was fun and clean. The breakfast was simple but had many options. And the rooms were clean and spacious and the beds were comfortable.
Stayed 1 night in Mar 2024
Response from Emma on 2024/4/1
Andrew, thanks for the review. We appericate the feedback and glad to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall a great stay, have been here yearly for the past 4 years. The room updates are very nice, hotel in general is clean, as is the pool area. Only complaint is that the beds seriously need to be replaced- very hard and uncomfortable, and make a lot of noise. The bathrooms could use a little updating as well.
Stayed 2 nights in Feb 2024
Response from Emma on 2024/2/7
Eric, Thank you for the review. We are happy to hear you are a returning guests for the last few years. We have been doing a lot of work to each room and hope to update the bathrooms soon!

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Emma on 2024/2/2
Ashley, apologies to hear your stay was just okay. We would love to know how we can improve for other guests or if you were ever to stay with us again. Its an ever changing industry and nice to hear what guests like/enjoy.Thanks!

10/10 Excellent

Jan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they accept pets and the staff was extremely helpful and friendly
Stayed 2 nights in Jan 2024
Response from Emma on 2024/1/29
Jan, we are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable family fun & comfort! The pool & kiddie pool was perfect for our kids (2 & 5), and the breakfast was a great way to start the day at a can’t beat price!
Stayed 1 night in Jan 2024
Response from Emma on 2024/1/19
Nathan, thank you so much for the review. We are glad that you and your kids were able to enjoy your weekend stay with us. We hope to see you in the future!

10/10 Excellent

Sara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel because it had a pool. The pool was closed!!
Stayed 1 night in Dec 2023
Response from Emma on 2023/12/10
Sara, we apologize that our pool is closed. We are waiting for a backordered part and hope to have it up and running and safe for our guests. Please give us a call direct and I would love to have you back to maybe get into the pool!

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good Wish they had an elevator Nice pool, sauna, jacuzzi
Stayed 4 nights in Nov 2023
Response from Emma on 2023/11/29
Peter, Thanks for the review. I know not having elevator is hard for us to accommodate all of our guests. We hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Nov 2023
Response from Emma on 2023/11/28
Jason, Thanks for the review!! Hope to see you again in the future.

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Pool and hot tub was working so perfect for the kids. Small breakfast options but good enough for us!
Stayed 1 night in Nov 2023
Response from Emma on 2023/11/28
Alexandra, Thanks for the review. We are happy to hear that you had a good stay with your family and we hope to see you in the future.

10/10 Excellent

Edgar L.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its good
Stayed 1 night in Nov 2023
Response from Emma on 2023/11/8
thank you for the review!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite spot to stay in Paynesville
Stayed 1 night in Oct 2023
Response from Emma on 2023/10/23
Peter, Thanks again for staying with us! Hope to continue to see you in the future.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decently priced, nice room.
Stayed 1 night in Oct 2023
Response from Emma on 2023/10/23
Travis, Thank you for the review. Glad to hear the stay with us went well.

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emma on 2023/10/2
Thank you for the review! We are happy to see that you enjoyed your stay with us. Hope to see you again in the future.

8/10 Good

Nicole, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is nice. Convenient stay for a wedding at the legion.
Stayed 1 night in Sep 2023
Response from Emma on 2023/9/28
Nicole, Thank you for the review! The legion next door is convenient for all guests !Thanks for staying with us.

10/10 Excellent

Jacob, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 1 night in Sep 2023
Response from Emma on 2023/9/25
Jacob, Thank you for the review. We are happy to hear you enjoyed your stay. Hope to see you again in the future!

6/10 Okay

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bad beds
Hotel could be a 10! But beds are horrible! We have stayed twice in different rooms along with family members in other rooms and same census. The beds are trash! Can literally fill the springs! They make crunch noise when ya move. Beds need replaced before anything else! So to make this place awesome! Pool area is FANTASTIC! 1. New COMFORTABLE beds 2. Shower heads with wands like they have in pool restroom. 3. Breakfast could use a little revamp.
Stayed 2 nights in Sep 2023
Response from Emma on 2023/9/19
Roy, Thank you for taking the time to give us some feedback on your recent stays. We are truly sorry that you find our beds uncomfortable. Comfort is our top priority, and we apologize for any inconvenience you may have experienced. I will pass this census along to management to address the issue of the beds. WE are happy to hear that your family enjoyed the pool. We hope when you stay with us again we can make it a 10/10 for you!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fabulous!! We were able to have our small dogs with us, without any complaints. The Inn was very booked up with 2 weddings and a funeral in town, and everyone we talked to were all very nice and considerate.
Response from Emma on 2023/9/18
David, We are happy to hear that you enjoyed your stay with us. We love having the option to bring your pets with while you are away from home. We hope to see you again in the future! Thank you!

10/10 Excellent

Linna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emma on 2023/9/8
Linna, Thank you so much for the review! We hope to see you in the future.

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well kept and clean. Staff were very friendly and helpful. Would stay again.
Stayed 1 night in Aug 2023
Response from Emma on 2023/9/1
Rodney, thank you for the review! We take pride in our cleaning standards and happy to hear you would stay again. We hope to see you in the future!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was clean and quiet
Stayed 2 nights in Aug 2023
Response from Emma on 2023/8/15
Debra, Thank you for the review! We hope to see you in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Emma on 2023/8/15
Susan, Thank you for the review!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Aug 2023
Response from Emma on 2023/8/14
Dennis,Thank you for the review!

10/10 Excellent

William, Santa Fe

Stayed 4 nights in Aug 2023
Response from Emma on 2023/8/28
William, Thank you for the review!!

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was welcoming. Property seemed a little off the beaten path, but was peaceful and quiet. A very nice American Legion walking distance next door with good service and food. Breakfast seemed sparse, but it offered plenty to fill us up for the day. A very good stay overall.
Stayed 1 night in Aug 2023
Response from Emma on 2023/8/4
Corinne, thank you for the feedback we are happy to hear your stay was pleasant!

8/10 Good

Mary, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located for us. Staff are pleasant and welcoming. Rooms are nice and clean. Beds are not overly comfortable. Breakfast is very basic.
Stayed 3 nights in Jul 2023
Response from Emma on 2023/8/1
Mary, thank you for your review! We appreciate the feedback.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and quite.
Stayed 1 night in Jul 2023
Response from Emma on 2023/7/24
Lori, Thank you for the review! Hope to see you again in the future.

10/10 Excellent

Robert L

Stayed 2 nights in Jul 2023
Response from Emma on 2023/8/9
Thank you for the review

6/10 Okay

Albert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Emma on 2023/7/17
Albert, Thank you for the review.

8/10 Good

Dale, Preston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
need to give full directions on PACC and where things are in that building, exercise options posted map of that facility in lounge
Stayed 1 night in Jul 2023
Response from Emma on 2023/7/11
Dale, Thanks for the idea! I will reach out to the PACC and see what they can get for our guests! Hope your stay was pleasant and we see you in the future!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it I would recommend upgrading the entrance doors to pneumatic or automatic -; easier to get through with luggage
Stayed 2 nights in Jun 2023
Response from Emma on 2023/7/6
Amy, Thank you for the review! We hope to upgrade our entrance soon enough, we are happy to hear that your stay was great. We hope to see you in the future.

4/10 Poor

Kim

Traveled with family
Liked: Staff & service
The photos displayed on the website show a much different look. The mattress is like sleeping on an air mattress as it was very low to the floor. The bathroom was missing Kleenex and the shower gel was empty. The bathroom floor and walls could use some cleaning. We didn't even stay our 2nd night because of the bed but still had to pay for it. Won't stay again.
Stayed 2 nights in Jun 2023
Response from Emma on 2023/7/3
Kim, We have just finished an update in the rooms and we are waiting for the photographer to send us the updated pictures. I apologize that your stay was not what you were expecting, the front desk staff is normally very prompt to our guests if they need anything in their rooms. Hope you will give us another try in the future.

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and great location. The only thing was the hot tub was not working and after my training I really was looking forward to using it. Otherwise the hotel is very clean, friendly and helpful staff and the sauna was lovely. Having a market right next door was also nice.
Stayed 3 nights in Jun 2023
Response from Emma on 2023/6/27
Susan, we apologize that the hot tub was down. I just want to give you a heads up and say it back to normal now!! We hope to see you again in the future and appreciate the feedback.

8/10 Good

gary

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Emma on 2023/6/27
Gary, Thank you for the review.

10/10 Excellent

Mara

Response from Emma on 2023/7/3
Mara, Thank you for the review!

10/10 Excellent

Lucille

Traveled with partner
Liked: Cleanliness, staff & service
Everything was neat and clean. We had no problem checking in and our room was conveniently located. I enjoyed the stay very much.
Stayed 1 night in Jun 2023
Response from Emma on 2023/6/12
Lucille, thank you for the review! We are happy to hear that your stay was enjoyable!!

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very helpful it was very nice and clean
Stayed 2 nights in Jun 2023
Response from Emma on 2023/6/5
Tyler, Thank you for the review!! We hope to see you again in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Possibly a little more breakfast options would raise the ratings from guests. Otherwise great place.
Response from Emma on 2023/5/30
Dan, Thank you for the feedback! Glad you had a great stay!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Helpful Staff
We were in a newly remodeled room, there was even the faint smell of fresh paint. We were there for a wedding with a 9 week old baby and the staff was friendly and helpful with special requests.
Stayed 2 nights in May 2023
Response from Emma on 2023/5/22
Chris, we are so happy to hear that you an enjoyable stay! Hope to see you again !

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Emma on 2023/6/12
Thank you for the review!

8/10 Good

Isaish

Traveled with family and small children
Liked: Cleanliness, staff & service
Very clean and quite😊 Great breakfast options too!
Stayed 1 night in May 2023
Response from Emma on 2023/5/11
Thank you so much for the review!

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think this is the cleanest hotel in the USA. Very clean, lots of easy parking, safe, near (as in you can walk there near) a grocery store, sandwich chain & the Golden Arches.
Stayed 2 nights in May 2023
Response from Emma on 2023/5/7
Molly, Thank you so much for the review! We sure do take pride in our cleaning standards and we are happy to hear that your stay was great!

10/10 Excellent

Ann

Stayed 1 night in May 2023
Response from Emma on 2023/5/7
Ann, Thank you for the review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Have no complaints!
Stayed 1 night in Apr 2023
Response from Emma on 2023/4/25
Thank you for the review! We are happy to hear your time with us was a good time.

8/10 Good

Tom and, MOUND

Liked: Staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Apr 2023
Response from Emma on 2023/4/18
Tom, thanks for the review! We hope to see you again in the future.

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, quiet, and really friendly staff
Stayed 1 night in Apr 2023
Response from Emma on 2023/4/17
Sara, Thank you for the review!! We hope to see you again!

10/10 Excellent

Derrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is always amazing. Helpful stafff through out. Pool area hot tub and sauna
Stayed 2 nights in Mar 2023
Response from Emma on 2023/3/11
Derrick, Thank you for the review! Hope to see you in the future!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing place to stay!! It looks recently updated. Our room was very spacious, clean, and comfortable. It was also well-decorated. Staff was friendly and helpful. I wish every hotel I stayed at could be like this!
Stayed 1 night in Mar 2023
Response from Emma on 2023/3/11
Rachel, Thank you for the feedback! We are so happy to hear that your stay was just what you needed. We hope to see you again in the future!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Room was clean. Very nice bathroom and lovely shower. Appreciated everything, it was very nice!
Stayed 1 night in Mar 2023
Response from Emma on 2023/3/10
John, We love hearing that you had a great stay!Thank you for the review!

4/10 Poor

Kellie

Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk clerk didn’t know how to pull in the Expedia reservation even though she could see it. Interest she just charged me again giving the excuse it was for incidentals (even though the amount was more than the total Expedia charge). I spoke with the manager this morning when and she claims she fixed it but now we still have the full charge pending on our credit card in addition to the Expedia charge. Grrrr. Breakfast is basically non existent. Don’t even bother thinking you will eat here. The room was nice but for the charged, we at least expected breakfast other than boxed cereal and bagels
Stayed 1 night in Feb 2023
Response from Emma on 2023/2/28
Kellie, We apologize for the inconvenience. We could not help that our system was down and all/any reservations made online did not integrate into our system. Once we close the credit card batch tonight, expect to see that pending charge drop in a few days. We hope that in the future you can stay with us again.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Emma on 2023/2/17
Judy, Thank you for the review. We hope you will stay with us again!