On the beach, white sand, sun loungers, beach umbrellas
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Reviews of The Oceanfront Litchfield Inn

3 out of 5
The Oceanfront Litchfield Inn
1 Norris Drive, Pawleys Island, SC

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1003 reviews" "
Rating 8 - Good. 351 out of 1003 reviews" "
Rating 6 - Okay. 174 out of 1003 reviews" "
Rating 4 - Poor. 86 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sherri, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
I love the Litchfield Inn. The Dunes rooms are literally on the beach!
Stayed 3 nights in Apr 2024
Response from VP on 2024/5/3
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Ray

Traveled with family and small children
Liked: Amenities
Recent Improvements Great! Look forward to Restaurants Reopening
Stayed 3 nights in Apr 2024
Response from Distribution Team on 2024/4/29
Thanks for staying with us. We appreciate your positive feedback!

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is superior and that makes a lot of other issues go away
Stayed 5 nights in Apr 2024
Response from Distribution Team on 2024/5/1
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Beautiful beach area
Stayed 1 night in Apr 2024
Response from Distribution Team on 2024/4/22
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful room loved my stay there and was very quiet and peaceful by the ocean
Stayed 2 nights in Apr 2024
Response from VP on 2024/4/13
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary Ann - GSM on 2024/3/19
Thank you for taking the time to review your recent stay with us. We are happy you enjoyed your visit and your stay with us. Please come back again!

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary Ann Dawson - Guest ServicesManager on 2024/3/10
Dear Nicole, It looks like something went wrong with your stay based on your rating. I am sorry that you did not enjoy your visit and if you would like to share anything please message us . Hope to see you another time

10/10 Excellent

Randy Schwitzer

Traveled with partner
Liked: Amenities
Great ocean view and comfortable room.
Stayed 2 nights in Feb 2024
Response from Mary Ann on 2024/2/23
Good Day Mr. Schwitzer, I am happy to see that you enjoyed your stay. Thank you for taking the time to review us and we hope to see you again!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mary Ann on 2024/2/23
Dear Ms. Amy, It seems you enjoyed your stay, we would love to have you back again as our guest. Have a great day!

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mary Ann on 2024/2/23
Dear Rob, Thank you for taking the time to review your stay with us. It seems you had a nice time by your rating. Please let us know how we could have made your stay perfect resulting in a 10! Hoping to see you again.

6/10 Okay

Grant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location! Comfortable bed!
Stayed 3 nights in Dec 2023
Response from Mary Ann Dawson - Guest Services Manager on 2023/12/29
Thank you for your feedback and are glad your enjoyed your visit. Would have loved to earn your 5 so please let us know where we could have done better.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure exhaust fan works!
The room we had had a great view of the ocean, but the exhaust fan in the bathroom was missing and showers became a sauna. Also, there were gaps at the door and above the AC so humidity was pulled in making it difficult to cool the room. The front desk person checking me out messed up and double billed me for room (and other stuff) on 2 different cards. It took a week to drop off. We had to go to a different location for breakfast, but it was a buffet so it was worth it!
Stayed 3 nights in Nov 2023
Response from Mary Ann on 2023/11/15
Thank you for taking the time to provide us with your feedback. We are sorry for the inconveniences during your stay and will strive to better serve in the future. We hope to see you again in the future.

6/10 Okay

Misty

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The floors were not well cleaned from the last guests, I don't think. They appeared to not have been mopped and were sandy. The kitchen area by the oven had not been well cleaned either. Service was excellent as usual but more attention to room cleaning is needed.
Stayed 1 night in Nov 2023
Response from Mary Ann on 2023/11/12
Thank you for staying with us. We are happy that you enjoyed the service while here. I will share your comments with the housekeeping leadership team as well. We hope to see you in the future.

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mary Ann Dawson on 2023/11/2
Thank you for taking the time to provide us with a review. If you would like to share more details with us we would be happy to hear from you again. Please come back and see us again.

6/10 Okay

ANGELA

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are owned by individuals. Old building. Beds in our room were unuseable and slept in the floor
Stayed 2 nights in Oct 2023
Response from Mary Ann Dawson on 2023/11/2
Dear Ms. Angela, Thank you for your comments. I hope that you reported this to us as some point during your stay. It is through our guest comments that we may strive to serve you better and we appreciate your feedback.

8/10 Good

Brenda

Traveled with family
Liked: Staff & service, room comfort
Great view, room need remodel.
Room was great being 6th floor, ocean front, but needs a total remodel. Old sliding doors, old furniture. Pillows were super hard. It was a great area though. We loved Pawleys Island.
Stayed 3 nights in Oct 2023
Response from Mary Guest Services Manager on 2023/10/30
Thank you so much for your feedback. We love to hear the constructive comments to share with our owners of the units to enhance our performance in the quality standards.

6/10 Okay

Monica

Traveled with family
Disliked: Property conditions & facilities
It’s overpriced for an Inn. It has front beach view but the quality of room doesn’t accommodate with the price.
Stayed 1 night in Oct 2023
Response from Mary Ann - Guest Services Manager on 2023/10/30
Thank you for your feedback, we value your business and opinion. We hope to see you again in the future.

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Mary Ann - Guest Services Manager on 2023/10/30
Thank you for rating your experience and we hope to see you again.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/19
Thank you so much for your feedback. We appreciate your visit and hope to see you again.

8/10 Good

Maria Katrina

Traveled with family and small children
Liked: Staff & service, amenities
The location was perfect because it’s right there by the beach….especially the oceanfront view. It was so relaxing and peaceful. The building can use some TLC ie. Update bed and furnitures. Also, need bathroom remodeling and new shower fixtures. We also like that complimentary breakfast at Coastal Dish.
Stayed 2 nights in Oct 2023
Response from Mary Ann - Guest Services Manager on 2023/10/30
We are happy to hear that you enjoyed your stay. We do our best to work with each individual owner for updates on their units. Great news though, we will be remodeling the restaurant areas and will have so many more great food and beverage services than we have had in the past. Stay tuned for those updates.

4/10 Poor

Mary Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disappointed this time
Paid $300 for one night for a room not on the ocean which is what the pictures indicated on hotels.com. not even remotely in my budget but splurged for what i thought was ocean front. Between the hotel and hotels.com NOTHING was done. Have used hotels.com for years and have stayed at this hotel and the sister hotel for 10 years. Im super disappointed.
Stayed 1 night in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/13
Mary Ellen,We appreciate your visit to the Litchfield Inn. We are so very sorry that the unit you booked was not oceanfront. However, after researching your reservation and check in we noted that the unit provided was a Resort View Residential 2 Bedroom Villa and was indeed what your reservation was booked as. We do offer several photos on our website that show the different unit types and views. Again, I am sorry that you were unhappy with the unit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
We had wonderful stay at the inn. Screened in porch facing beach great. Room in good condition no complaints hope to go back.
Stayed 5 nights in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you very much for your feedback. We appreciate your business and hope to see you again.

4/10 Poor

John Glenna

Traveled with family
Disliked: Property conditions & facilities
The sink and shower drains were clogged. Mold is sister’s room. Heard other people staying there complaining about their rooms. Very disappointing!
Stayed 4 nights in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Mr. Glenna,Thank you for your comments and response. Please accept our sincere apologies for the condition of your rooms. This is not typical of our Inn. We hope you will return and give us another opportunity to provide an exceptional stay.

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and extremely beautifully maintained.
Stayed 2 nights in Oct 2023
Response from Mary Ann Dawson - Guest Services Manager on 2023/10/15
Thank you for your response, we are happy you enjoyed everything. Please come back and see us again.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you so much for your review. We appreciate you taking the time to provide a response and hope to see you again soon.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you so much for your visit and response to our survey. We hope to see you again soon.

8/10 Good

Jennifer

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you for your visit and response to our survey. We appreciate your business and hope to see you again soon.

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you so much for your response to our survey. We appreciate your business and hope to see you again soon.

6/10 Okay

Steve

Liked: Cleanliness, amenities
About what you would expect from an older hotel. Stayed there many times years ago and compared some of the staff was not as pleasant as before which I found disappointing. Overall the stay was pleasant and will stay again when traveling to the coast.
Stayed 3 nights in Sep 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you for your response to our survey. Please accept my sincere apologies for the issues you encountered. We hope to see you again and would ask that you please reach out in advance so that we can be sure to cover any issues we may have missed on this stay.

10/10 Excellent

Amy

Traveled with family
Only stayed for 1 night but was really cozy. Will go again!
Stayed 1 night in Sep 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you for your reply. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively views. Great location
Stayed 2 nights in Sep 2023
Response from Dorothy Vinot, GM The Oceanfront Litchfield Inn on 2023/10/9
Thank you so much for staying with us at the Inn. We look forward to seeing you again .

4/10 Poor

Jill

Traveled with family and small children
The ONLY breakfast option is as 1.7 miles away, my family and I traveled by airline only and not able to eat in till 11:30 cabana cafe opened. Front desk staff, piss poor attitude on info concerning change of garbage, supposed to deliver a dust pan so I could sweep the floor, never received. Day of check out they were knocking on the door to clean then.no Breakfast and no light cleaning are the reason I’m leaving a review , two important amenities
Stayed 3 nights in Sep 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/10/9
Thank you for your recent visit. We apologize for the issues encountered. Our team is typically complimented for their friendly attitude and willingness to assist in any way. We will certainly share the feedback.Our breakfast has been relocated due to renovation in our own kitchens. Our plan for 2024 is a completely renovated restaurant area on two floors that will serve breakfast, lunch and dinner everyday. We hope you will return once our renovations are complete and enjoy a wonderful stay at the beach.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities
Fun getaway, set your expectatoins correctly.
Staff was very nice and friendly. Overall the property just needs attention as it is older. It is a convenient location and the amenities (Pool, beach access) are great. The breakfast was offsite due to renovations and the quality of the breakfast was not good.
Stayed 1 night in Sep 2023
Response from Mary Ann - GSM on 2023/9/13
Thank you for taking the time to provide us with your feedback. We appreciate both your positive feedback as well as the feedback in area of improvement needs. It is through our guests comments and feedback that we celebrate and learn areas in need of improvement.. We hope to see you again

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nostalgic feel. Great location on the beach. Friendly staff.
Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for being our guest and we hope to see you again in the future. WHen our guests are happy we are happy.

6/10 Okay

Doug

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Mary Ann - GSM on 2023/9/13
Thank you for your review. We'd love to hear details about your experience anytime.

10/10 Excellent

Jaleesa, Garner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with direct access to the beach.
Stayed 2 nights in Sep 2023
Response from Mary Ann - GSM on 2023/9/11
Than you for your review, We are so happy to hear you enjoyed your visit. Please come back and see us again.

6/10 Okay

Daniel

Stayed 1 night in Sep 2023
Response from Mary Ann - Guest Services Manager on 2023/10/30
Thank you for rating your experience. We hope to see you again in the future.

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short but nice
Stayed 1 night in Sep 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for your feedback. Please come and stay for a while longer next time. We cannot wait to see you again, that is if you come back :-)

6/10 Okay

Amber

Disliked: Property conditions & facilities
We have stayed at this property several times. There was a mix up through Expedia when booking so we didn’t have our oceanfront that we paid for. And no reduction of rate which was extremely disappointing. The room was ok at first glance but the bathroom door & walls were filthy. The shower didn’t drain. The fridge was falling apart. The coffee pot did not have an automatic shut off we learned after forgetting to turn off one day. The remote in the master only partially worked. Staying here is a crap shoot on which individual room you will get & the condition that it is in
Stayed 4 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
We are so sorry you did not have a pleasant experience. It is so out of the norm. If you have it in your heart and allow us to restore your faith in us we would be delighted. If so, book your reservation and afterwards contact us to remind us what happened and I will make sure we put extra special attention to your reservation so we may exceed your expectations next time. It is through our guest comments that we may strive to serve you all better.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all of it!
Stayed 3 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
We are so, so happy to hear you loved our Inn. Please come back and see us any time. We love to be the place that great memories are made, besides what's not to love about the soft white sandy beach!

6/10 Okay

Ron

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you so much for your response. Your comment is noted as nice, however, your score is mediocre so please do not hesitate to respond with more details on how we could have earned a 4 or 5 out 5 rating. We hope you come back and see us again.

8/10 Good

Jim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
THE GOOD, THE BAD, AND THE UGLY
We had an enjoyable time during our stay. However, it was disappointing to find the place in poor condition. Our room was sandy, and there was mold in the shower. I realize that it was the end of the season but was disappointed in that regard. The food and general atmosphere were pleasant as was the staff but a lot of them looked worn out. For the monetary value, I would probably not come back. This facility is in bad need of a remodel to bring it back to where it was 30 years ago when I first visited it. Unfortunately, many of the hotels and motels have not been kept up in Myrtle Beach over the past 30+ years.
Stayed 4 nights in Aug 2023
Response from Dorothy Vinot, GM, The Oceanfront Litchfield Inn on 2023/9/1
Thank you for visiting with us.

10/10 Excellent

Kassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for your review. It appears you had a great experience and we hope to see you again in the near future.

10/10 Excellent

theodore

Traveled with partner
Liked: Amenities
Perfect oceanfront
Stayed 1 night in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Hi Theodore, Looks like you had a great time. Thank you for the review and hope to see you again soon.

10/10 Excellent

Christine

Stayed 1 night in Aug 2023
Response from Maryann - Guest Services Manager on 2023/9/12
Thank you for taking the time to rate your experience. It is through guests comments and scores that we may celebrate our victories and learn from out losses. Please come back and see us again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for your review and we hope to see you again, but please don't wait another whole year, come back and see us a few times, lol! We love having you!

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is my receipt?
Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Hi Keith, Hoping you were able to obtain your receipts by now. Please come back again.

6/10 Okay

Joanna

Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for your review. We hope you come back and see us again.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
Thank you for your review, it appears by your rating that you had a great experience during your stay. We have many new and exiting upcoming renovations and service improvements for next summer. Please be sure to come back and experience the Inn like never before!.... Stay tuned

4/10 Poor

Kimberly

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you get accommodations here through Expedia be ready to pay online to Expedia THEN PAY AGAIN at the hotel. 250.00 room deposit, 35.00 for a cleaning fee (for a room I spent 2 hours and 45.00 worth of cleaning supplies to be livable), 35.00 for a ‘Resort fee’ there is a restaurant, it’s NOT a resort! I informed the front desk I had 2 disabled individuals who were going to not have a good time due to them taking over 300.00 out of the account that was used for them to do things with and the clerk said “So”. The entire place needs a good cleaning and staff who know how to clean the rooms. I swept up 3 piles of sand, dirt, hair and dust. There was a big gob of hair in the shower and several hairs in the floor of the bathroom. REMEMBER! You will be charged the amount of your stay in deposits and fees if you book on EXPEDIA! You will spend 2 hours cleaning your own room before you can stay in it! Rude front desk employees. 250.00 room deposit and 70.00 in fees for a nasty room cleaning fee and NOT a resort fee! My Expedia receipt said I owed 64.00 upon check in. BE PREPARED TO BE SCAMMED!!!
Stayed 2 nights in Aug 2023
Response from Mary Ann - GSM on 2023/9/12
We are verry sorry that you were disappointed in the communications of the extra costs and fees. We try to ensure with all booking channels that everything is outlined and have not found any errors. We do realize that reading the policies and terms that are referred to as small print can be cumbersome. Your comments do get reviewed and are important to us so thank you for your feedback.