Park Otaru Tours

Randor hotel heritage was clean, spacious, and close to the train station (~6-7 minutes of walking) Check in was smooth and they kept my luggage when I checked out for over one day upon request, which was nice as I didn’t need to look for external luggage storage services. One thing I would note that there was a communication issue about luggage storage and staff came up in the morning of the check out day to my room thinking that they would pick up the luggage from me directly. While it was a nice gesture, I wasn’t prepared for the unexpected door knocking and I was getting ready. Overall I would recommend this hotel.

The moment I entered the hotel, I noticed that it was very clean, the temperature was comfortably set and had a pleasant smell that whispered luxury. We were greeted with a smile by the hotel staff. The check-in process was quick. Our room was clean, well maintained and stocked with all necessary amenities. The bed was comfortable, clean and conducive to a good night’s sleep. The head board had the controls for all of the lights in the room as well as a night light so navigating in the room during the night for a trip to the bathroom made it safe. The air conditioning was climate controlled so it wasn’t as cool as we typically like but still comfortable. Had good water pressure. Very quiet on our floor. Location of the hotel was very convenient with easy access to the train station, shopping and restaurants. The breakfast buffet was excellent with many choices to suit any palate. Check out was just as quick. Hotel staff was helpful with calling a taxi upon request. The price of the stay was very reasonable. Highly recommend this place others.

Great room and amenities. A little far from the station but there were clear directions on using the underground passageway.