Parc Gilbert Tours

Great place and exceptional staff.

Customer service at the Monville is excellent. All the staff were super friendly and accommodating. I had mentioned that it was my wife’s birthday in my message to the hotel through Expedia and they surprised us with a box of chocolate and champagne, which we both really enjoyed and appreciated! We also called for a shower cap and they came within a minute which was excellent because we were in a rush to get ready. The valet was super easy and cost about 30$/night. They also gave us an umbrella to roam around the city with in the rain. All in all, amazing hotel, will definitely be back here the next time we’re in Montreal. They made for an unforgettable experience!

The hotel has a front gate which gave some feeling of security. The hotel is very noisy with kids using the pool area screaming when we arrived in the evening. The front attendant was helpful however we booked two rooms, one had to be changed 3 times due the shower backing up and both reserved rooms were dirty. We were told the bar was open until 11pm and kitchen served to 10pm. Our first night the bar attendant was rude and irritated when we arrive at 9:45pm asking for food and was rude, I was embarrassed by the treatment we received. Worst experience I have ever had at this hotel or hotel any ever. The next night we went down for a late drink and was told the bar closes early if business is slow. Frankly it should not be advertised as having amenities the hotel cannot service. I thought possibly the poor experience maybe because I used Expedia to book and other previous bookings were made directly with the hotel. That being said i felt it was inexcusable and that the means of booking cannot explain the poor customer experience. This used to be my hotel of choice when in Montreal and recommending to others. Tim for change,