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Reviews of Arsela Hotel Pangkalan Bun

2 out of 5
Arsela Hotel Pangkalan Bun
Jl. Iskandar No.15, Pangkalan Bun, Central Kalimantan

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 63 reviews" "
Rating 8 - Good. 31 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kaneyalal

Disliked: Property conditions & facilities
The hotel is old, run down, with mold in the bathrooms, old dirty paint in the room. Front desk staff unhelpful with calling a taxi to get to airport. Rooms on ground floor were so loud I had to wear my noise canceling headphones. Never ever again
Stayed 1 night in Apr 2024

6/10 Okay

Mairead

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
I guess you’re getting your money’s worth. The beds were very uncomfortable and the sheets tissue paper thin. The food was okay. There’s no soap in the bathroom.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay here. Very clean and comfortable. Buffet breakfast was mostly all COLD rice noodles and vegetables. Toaster was available. One morning we had someone doing eggs but the next morning there was no one.
Stayed 1 night in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly staff, clean and presentable. Good food and excellent service. Recommended.
Stayed 1 night in Dec 2022
Response from Bian Krisnadwi on 2023/1/31
Dear Darren,Thank you for staying with us. We look forward to welcoming you back.Travel safe.Warm regards from all of us,Bian Krisnadwi Hotel Manager

8/10 Good

Yasmeen

Stayed 1 night in Jan 2023
Response from Bian Krisnadwi on 2023/1/31
Dear Yasmeen,Thank you for staying with us. We look forward to welcoming you back.Travel safe.Warm regards from all of us,Bian Krisnadwi Hotel Manager

8/10 Good

Joseph

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one night stay. Good breakfast options and friendly staff.
Stayed 1 night in Sep 2019
Response from Bian on 2019/10/2
Dear Guest, Thank you for staying with us and give good review. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to lay your head after a few days on a boat on the jungle. The hotel is a little tired but the restaurant for dinner was a pleasant surprise and the staff there very friendly and went out of their way to get the order correct (one of us was vegetarian). Great lime juice too! Breakfast was not so good, more local food. But even the locals were crowded around the bread and toaster so it was difficult to get the one thing we wanted! All round it served a great purpose for us.
Stayed 1 night in Jun 2019
Response from Bian Krisnadwi on 2019/8/9
Dear Guest, Thank you for staying with us and give good review and suggestion of your stay. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Bian Krisnadwi on 2019/8/9
Dear Guest, Thank you for staying with us and give good score. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Bian Krisnadwi on 2019/8/9
Dear Julie, Thank you for staying with us and give good score. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Krisjanuardi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Bian on 2019/5/21
Dear Krisjanuardi, Thank you for your comment rating.We look forward to welcoming you back for another visit. Thank you. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Quiet location, large rooms Very thin walls, very average restaurant
Stayed 1 night in Apr 2019
Response from Bian on 2019/5/4
Dear Guest, Thank you for your review of your Arsela Hotel Pangkalan Bun experience stay. We look forward to welcoming you back for another visit. Thank you Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Bian on 2019/4/29
Dear Guest, Thank you for staying with us and give good review We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a couple of nights before going to see the orangutans
Stayed 2 nights in Feb 2019
Response from Bian on 2019/3/5
Dear Guest, Thank you for staying with us. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Abhay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in pangkalanbum
Shifted to arsela after a week elsewhere...was a good decision. Lovely property with a nice lawn.
Stayed 4 nights in Jan 2019
Response from Bian on 2019/1/21
Dear Abhay, Thank you for your wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel for overnight stay
Wonderful staff. The hotel rooms are a bit dated and the linen needs updating, but yummy breakfast, clean and fine for an overnight stay
Stayed 1 night in Aug 2018
Response from Maria on 2018/9/14
Dear Guest, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for staying with us. We glad to host you and thank you for your kind review. We look forward to your visit again in the next future. Best regards, Maria FO Spv

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicer places we saw from airport
Comfortable, one of the nicer hotels that we passed from the airport. Neighborhood was not particularly tourist friendly...but was typical for the location. Hotel had a decent restaurant where we are most of our meals. There was also a karaoke bar/lounge which ran until 11 pm. A tad loud, but not horrible. Clientele seemed to be official Indonesians on business travel. Room was clean and comfortable. Would recommend for short stays of 3 nights or less, since local neighborhood held little interest. Good stop over on our way to Kalimentar from Bali.
Stayed 1 night in May 2018
Response from Maria on 2018/6/1
Dear Andrew, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for staying with us. We glad to host you and thank you for your kind review. We look forward to your visit again in the next future. Best regards, Maria FO Spv

10/10 Excellent

Kenlay Vern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arsela Hotel: Great Value for the Cost
The hotel is clean, spacious, and well designed. it incorporates some traditional architectural design features making it much more interesting than the generic tourist hotel. The post and beam construction is made with iron-wood, a locally produced wood from the rain forest. The room was large and clean. The toilet and shower areas were well designed and spacious. The airconditioning was powerful. The sheets and towels were changed each morning. The staff was courteous and helpful. I borrowed the hotel's motorcycle to go to the bank at no extra charge. The also helped me exchange money using my credit card. In terms of value for your money, this is right up there. Excellent value for the cost. We put a cot in the room so the 3 of us could use one room, and it was great. The breakfasts are excellent with a mix of both traditional Indonesian food and also Western food. The restaurant on the premises opens onto a beautiful garden with outdoor patio tables and chairs. The fresh lime drink from the restaurant was perfect. I would recommend this as the best place to stay in Pangkalan Bun, and I've stayed at 3 other hotels.
Response from Bian on 2018/4/14
Dear Kenlay Vern, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. Our hotel's architectural design adopts the design of Royal Palace (Yellow Palace). The type of wood used is the same.Iron wood in the local language is "Kayu Ulin". This wood can stand out for hundreds of years.We are glad that you satisfied with our warm hospitality, the room, the garden, and the food&beverages. It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice stay before starting our tour at Camp Leakey. Friendly staff, and delicious breakfast.
Stayed 1 night in Oct 2017
Dear Guest, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. We are really happy receive your kind compliment for our staff and breakfast. We believe your kind compliment will encourage us to maintain and improve the quality of our service. We look forward to your visit again in the next future. Best regards, Maria Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Borneo relaxation
The hotel and the staff were superb. The staff was very helpful in so many ways. Unfortunately, the ATMs in town did not work when I arrived, so no one could get money out. Also, the street in front of the hotel does not have a continuous sidewalk, so I had to walk in the street, which is dangerous. Other than that, the hotel was lovely, with an excellent garden. Could use a pool.
Stayed 1 night in Jun 2017
Dear David, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. A pride for our team can provide an excellent service for you during your stay at Arsela Hotel Pangkalan Bun. We look forward to your visit in the future. Travel safe. Warm regards, Bian Krisnadwi General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with good AC and nice breakfast. Staff spoke English and very friendly and helpful.
Response from Bian on 2017/5/6
Dear Guest, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. We are really appreciate for your review herein.We would like to apologize for problem about the wifi in the room during your stay.Your review is very important for us to improve service quality more better for the next future. We look forward to your visit in the future. Thank you for choosing Arsela Hotel Pangkalan Bun as your home during your visit in Pangkalan Bun and we look forward to your visit in the future. Warm regards, Bian Krisnadwi General Manager

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel
The room was spacious and clean. Although the furniture was a bit on the old side, everything works well. Really enjoyed staying at Arsela Hotel, especially given our room was in the quiet area.
Dear Christin, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. A pride for our team can provide an excellent service for you during your stay at Arsela Hotel Pangkalan Bun. We look forward to your visit in the future. Warm regards, Bian Krisnadwi General Manager

6/10 Okay

pete

Liked: Room comfort
Cheap and basic.
They could not locate reservation, so stood in lobby for some time until I pulled reservation up on their computer. Wi-Fi spotty and not working in lobby, breakfast cold.As always nice people trying to be as helpful as they can. It is Borneo and price was excellent @ $24 room for 2!

8/10 Good

Margery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel.
Perfect for a night before or after klotok trip to see orang utans. Good breakfast assortment.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent and clean hotel
A good clean comfortable room Pleasant surroundings and service Very good value for money

4/10 Poor

Emma

Disliked: Staff & service
Good base for a trip to the jungle!
Little bit of confusion when checking in about us having to pay for our room when it had already been paid through hotels.com. Room was clean and comfortable. Free wifi in rooms. A few marks on the walls and blinds and some strangely situated ceiling lights. Towels and bedding pretty poor quality. Shower head in bathroom very low not built for Europeans! Some ants and mosquitos in room. Air conditioning is a plus but maybe not powerful enough! Breakfast was a total let down with bugs crawling over the food because all of the public areas are open to the outside! Over all the hotel was ok and very good value for money. We have actually returned for a second stay after our visit to the jungle.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

FELICIANO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Había pulgas en las camas
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mariyama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Bian on 2019/11/23
Dear Mariyama, Thank you for staying with us. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Mariyama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
清潔でサービスも良く、満足しています。
Stayed 1 night in Mar 2019
Response from Bian on 2019/3/17
Dear Mariyama, Thank you for staying with us. We look forward to welcoming you back. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Francesc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Buen hotel con un excelente jardín donde relajarse. Habitación grande y cómoda con ventana al jardín. Me quede un día más pero no me mantuvieron el previo con descuento.
Stayed 1 night in Jan 2019
Response from Maria on 2019/1/10
Dear Francesc, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for staying with us. We glad to host you and thank you for your kind review. We look forward to your visit again in the next future. Best regards, Maria FO Spv

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Maria on 2018/11/22
Dear Silvia, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for staying with us and give us good rating. We look forward to your visit again in the next future. Best regards, Maria FO Spv

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tussenstop tussen 2 touring trips
Heel mooi proper hotel waar je avonds lekker kunt dineren voor een spotprijsje. Elke dag flesjes water en super vriendelijk personeel die je zoveel mogelijk proberen voort te helpen . En wat betreft het engels blijven ze moeite doen om zich toch verstaanbaar te maken
Stayed 3 nights in Sep 2018
Response from Bian on 2018/10/7
Dear Maria, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel near to the airport. Helpful staff.
Stayed 1 night in Sep 2018
Response from Maria on 2018/9/28
Dear Guest, Warmest Greetings from Arsela Hotel Pangkalan Bun.Thank you for staying with us. We glad to host you and thank you for your kind review. We look forward to your visit again in the next future. Best regards, Maria FO Spv

10/10 Excellent

Jannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with friendly staff
The staff was friendly and helpful. Clean and nice place with ok breakfast. The place is located near to the main road, which is not ideal for pedestrians and it is sometimes a bit noisy.
Stayed 1 night in Sep 2018
Response from Bian on 2018/9/26
Dear Jannick, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun.It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Verified traveler

Recomendable
Fui a este hotel para hacer un crucero de Klotok a la selva de Borneo, todo perfecto
Stayed 1 night in Aug 2018
Response from Bian on 2018/9/5
Dear Guest, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun.On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel voor je start naar Tanjung Puting!
Prima hotel voor je start naar Tanjung Puting, zeer schoon, ruime kamers en prima eten!
Stayed 1 night in Jul 2018
Response from Maria on 2018/8/9
Dear Guest, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for your stay at Arsela Hotel Pangkalan Bun. It's an honour for us to give the best services to you and we glad you enjoyed staying with us. We will share your lovely review to our team and they will be glad. It will encourage us to always mantain best services to all guest. We look forward to your visit again in the next future. Best regards, Maria FO Spv

4/10 Poor

Henri, Breda

Disliked: Staff & service, room comfort
Music until midnight ...
1. When checking in we immediately made reservations for a taxi at 7.00, said that we wanted breakfast at 6.00 (rising at 5.30). Nontheless we were given a room at the garden. In the restaurant - also at the garden - was a band playing (everynight lofe music, we found out later) untill midnight. We couldn't sleep! 2. They have a appointment that a taxi to the airport costs 90.000, a ridiculous price for a 10 minute ride!! (I was convinced she told 70.000 when I made the resevartion, which is too much anyway). Don't know if there are any other taxi companies around. 3. On the other hand: there are not too many hotels in town.....
Stayed 1 night in Jul 2018
Response from Bian on 2018/8/30
Dear Henri, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. We apologize for the inconvenience during your stay that the sound of music disturbed your sleeping time. After we confirmed to the staff on duty at the time, that she provided information of taxi cost is IDR 90K, not IDR 70K. This also applies to other taxi businesses in this city. The guests will pay directly to the taxi where we never take advantage of this. Your review is very important for us to improve service quality more better for the next future. We look forward to your visit in the future. Thank you. Warm regards, Bian Krisnadwi Hotel Manager

8/10 Good

ESTHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Maria on 2018/5/23
Dear Esther, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for your stay at Arsela Hotel Pangkalan Bun. We look forward to your visit again in the next future. Best regards, Maria FO Spv

8/10 Good

Jan, Czech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very helpful stuff and good breakfast. Apx. 15 minutes to airport.
Stayed 2 nights in May 2018
Response from Bian Krisnadwi on 2018/5/14
Dear Jan, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sympa et bon petit déjeuner
Hôtel très agréable avec un jardin. Le personnel est à l'écoute. Le buffet du petit déjeuner change chaque jour, varié et très bon. Le seul point négatif est la mosquée, qui nous réveille à 4h30 du matin.
Response from Bian Krisnadwi on 2018/5/14
Dear Thierry, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun. It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima verblijf
Goed3 accomodatie. Zeer vriendelijke en behulpzame mensen. Ontbijt heel goed.
Stayed 1 night in Apr 2018
Response from Bian Krisnadwi on 2018/4/25
Dear Guest, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you satisfied staying with us then feel our warm hospitality and enjoyed the breakfast that we provides. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pangkalan Bun hotel
The staff very friendly and rooms very clean. There is a garden. Price value and comfortable.
Stayed 5 nights in Jan 2018
Response from Bian on 2018/1/18
Dear Konstantinos, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun. It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi Hotel Manager

10/10 Excellent

Laura, Málaga, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para descansar
pasamos por éste hotel para visitar el PN Tanjung Puting y fue estupendo porque pudimos descansar que nos hacía falta
Stayed 1 night in Oct 2017
Response from Bian on 2017/11/8
Dear Laura, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun. It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear Guest, Thank you for your valuable feedback and taking the time to post a wonderful comment of your Arsela Hotel Pangkalan Bun experience stay. We are glad that you enjoyed your time here at Arsela Hotel Pangkalan Bun. It is a pleasure to know that we have successfully made your stay a memorable one. On behalf of the team, we thank you of your kind review and compliments. We look forward to welcoming you back for another wonderful experience. Travel safe. Warm regards from all of us, Bian Krisnadwi General Manager

10/10 Excellent

SACHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切な対応をありがとうございます。とても助かりました。また泊まります。
Stayed 1 night in Oct 2017
Dear Sachiko, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to share your stay Arsela Hotel Pangkalan Bun experience. On behalf of all of us in Arsela Hotel family, we say thank you for choosing Arsela Hotel Pangkalan Bun as your home during your visit in Pangkalan Bun. We look forward to welcoming you back. May your continued travels to other parts of Indonesia deliver wonderful experiences & relaxation. Travel Safe. Warm regards from all of us, Bian Krisnadwi General Manager

8/10 Good

Thomas, Bad Oldesloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr sauberes Hotel mit guten Service
Bereits das zweite Mal nach dem Besuch im Nationalpark Tanjung Puting hier gewesen. Check Inn problemlos, angenehmes und sehr hilfsbereites Personal.
Stayed 1 night in Oct 2017
Response from Maria on 2017/10/21
Dear Thomas, Warmest Greetings from Arsela Hotel Pangkalan Bun. Thank you for taking the time to review your stay at Arsela Hotel Pangkalan Bun. We are really happy receive your kind compliment for our staff.We believe your kind compliment will encourage us to maintain and improve the quality of our service. We look forward to your visit again in the next future. Best regards, Maria Front Office Manager