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Reviews of Motel 6 Palm Springs, CA - East - Palm Canyon

2 out of 5
Motel 6 Palm Springs, CA - East - Palm Canyon
595 East Palm Canyon Dr, Palm Springs, CA

Reviews

7.2

Good

Rating 10 - Excellent. 414 out of 1143 reviews" "
Rating 8 - Good. 262 out of 1143 reviews" "
Rating 6 - Okay. 182 out of 1143 reviews" "
Rating 4 - Poor. 130 out of 1143 reviews" "
Rating 2 - Terrible. 155 out of 1143 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

6/10 Okay

jody, payson

I stayed here on a Wednesday night, and at about 2 a.m. there was a lot of partying noise. I knew if I woke all the way up to call someone, I'd never get back to sleep, so I kept thinking it would quit or that an employee would talk to them, since I was quite near the office. I thought the employees had to have heard them. Bad decision, because they kept waking me up just as I'd start to doze off for a couple of hours. Everything else was average about the place, but just know that if someone is being noisy it'd be best to report it right off because no one else might....
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
For the price, this was an incredibly sweet stay especially after a dreaded night at the worst motel 6 downtown San Bernardino which actually charged a security deposit for a room only a homeless person would see to give 2 stars. Palm Springs Motel 6 is the bomb! Lovely staff and amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Kari, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Ashely

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sherry

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a typical Motel 6
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Sherry, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking clean very nice employees The clerk on duty was very nice. I explained that if I could get a down stairs room. I have a bad knee. She changed my reservation. I am very thankful
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Virginia, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

10/10 Excellent

Jhmyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

The front desk guy was very helpful. The room was not the clean and the jacuzzi was not working.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Jose, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

4/10 Poor

Daniel, Bethlehem

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashely

Liked: Cleanliness, amenities, property conditions & facilities
So I totally check in at weird times because I'm the graveyard shift server at Denny's so I get off work at like 6:00 a.m. and well that's way early check in they always do it no problem and on top of that the guy didn't have my room available so he upgraded me for free which ended up being a very nice room with a fridge and a microwave.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Ashely, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great price.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Robert, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was infested with Cockroaches and the environment feels unsafe
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Tania,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Tamara, Inglewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/26
Hi Tamara,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Xitlali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Xitlali,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Ashely

Liked: Staff & service
It's motel 6 I wish the house keeping ladies didn't come knocking right at 11am
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Ashely,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Daniel, Oxnard

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Its a motel 6 what can I say. The room was ok and clean but we had 4 people in our room and were given only 2 large towels. Only there 1 night but I would stay again if I needed to come just for a night.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
This is not a fancy place but the location is great! Close to everything and the airport as well. Great value!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Robert,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Konstantin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/26
Hi Konstantin,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Briana

Stayed 2 nights in Apr 2024

6/10 Okay

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/26
Hi Magdalena,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Gregory

Business traveler
Disliked: Amenities, property conditions & facilities
The shower didn’t work.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Ashely

Liked: Cleanliness, staff & service, amenities
Showers are kinda like little space ships and really should be upgraded
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/17
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Zaino, Palm Springs

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice like location easy parking very central
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Gerry

Disliked: Staff & service, property conditions & facilities
Arrival: difficult to find office in the inside of a courtyard and no sign to it. Edgar the guy on staff insisted I didn’t have a reservation there. He would not check there first to see. He was not helpful, friendly or He sent me to another Motel 6 which sis not have me there. The lady at the other Motel 6 at my begging her, called the original place and I did have a reservation at it I had to wheel and deal for a first or second story room. They only have first and second story. The photo of a giant building in the website is completely wrong. So were other things: you could not turn off the cold fan and it is 55 outside Great: the maintenance man is kindly showed me where the office was the first time and walked over with me. The security guard was so helpful and friendly
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Gerry,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

6/10 Okay

Vincent

Traveled with pets
Liked: Cleanliness
convenient, room is clean
Stayed 3 nights in Mar 2024

4/10 Poor

Nancy

Stayed 2 nights in Mar 2024

8/10 Good

Fausto, St-Laurent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Fausto,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/4
Hi Elisabeth,Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Janita

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly, bathroom walls had some blood spots, dresser had some burn marks and tv wasn't working
Response from Brand Experience Team on 2024/4/1
Hi Janita, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed too small!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hi Judy, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

4/10 Poor

BRUCE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person in the room above me was mentally deranged! They paced up and down the floor all night! Dropping things on the floor and making noise! The lobby staff and the people hanging around did not give off good vibes! I would not stay there again!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hi Bruce, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Terrible

Ana

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a line to check in and it took about 15 min. to be helped. There was only one person at the front desk checking In, but another person sitting at the desk. Not once did he offer to help the gentleman with check ins. As I was being checked in, I noticed lots of random people just hanging out loitering. One man seemed to look homeless and really drunk and no one doing anything about it. He was pushing a cart with a mattress on it. That should have been my clue to leave right then and there but I decided to see the room for myself and give it one more chance. Well it was a disaster. The shower drain had been stopped up and everything came up into the shower. And flooded the room. After that I went to ask for a refund! It was disgusting. I took pictures and will be doing a review on it in more detail.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hi Ana, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

6/10 Okay

Doug

Traveled with family
Liked: Cleanliness, property conditions & facilities
A good value motel.
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/29
Hi Scott,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Allison

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were given our room keys and got to the room and someone was in our room smoking. Went back to the front desk and they didn’t say anything just gave us a different room. Did not feel safe and little annoyed we were not given a reason why that happened or an apology.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Allison,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Allan

Liked: Staff & service
Disliked: Amenities
Room was clean but no facial tissues or shampoo in the washroom. Very basic room. Price was high for what was provided.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Allan,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Cathy

Liked: Cleanliness
Disliked: Amenities
I was there four nights for Indian Wells tennis tournament and price was more of a consideration than amenities. The room was clean which was most important to me. The "extras" were two bars of soap, towels, ice machine, vending machine, laundry and coffee in the morning. There was no housekeeping unless requested. I brought my own towels, washcloths and comforter so that was fine. The location was great for hiking and grocery (Ralph's) and fast food was a mile away. It was half an hour from tennis venue so next time I will look for something closer. Overall, it worked well for my needs.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Cathy,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024

8/10 Good

Mady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some difficulties regarding charges during my stay but I would like to thank Calvin for stepping up and taking care of everything for me.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Mady, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Byoung heon

Stayed 2 nights in Mar 2024

10/10 Excellent

Val

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were helpful and pleasant. Room comfortable.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Marian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not justify 0ver $750 USD for two nights.Bugs in the room, unpleasant smell in the room.If you can, avoid this place.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2024/3/19
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Maha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is very sloppy. The room was not fully clean, dust, under the bathroom sink and everywhere dirty, barely cleaned room. No shampoo, no nothing, just a piece of soap. Coffee in the lobby. We stayed there because it was the only one available that didn’t cost $500 per night. There was a lot happening in Palm Springs this particular weekend. It was not cheap. I have stayed at motel 6 before and they were really basic and clean. Not this one.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will stay again
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Narciso, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/21
Hi Narcisto, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like for Motel 6 very best that look good one too very nice to your welcome .. people's smile .that good cool. I knew . Yes I am deaf. But every my safe clean yes could call like some twos day just at dirty for maid service clean the room . Good for like weeks. Just add for five days too for just weeks . That .good . They Desk lobby. Very good who employee too good job .. I am happy it ..
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Clive

Traveled with group
Disliked: Amenities
This is reasonable place to stay in Palm Springs if you are on a budget. They do not provide any toiletries other than a mini bar of soap. Showers are very small and not convienent but again it is a budget hotel and Tom Bodet has left the light on
Stayed 1 night in Mar 2024