6/10 一般般
Marissa
親子旅遊
2026 年 4 月 2 日
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit.
At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details.
Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed.
To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps.
For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience.
Marissa
於 2026 年 3 月住了 3 晚
