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Reviews of Artemisia Palace Hotel

4 out of 5
Artemisia Palace Hotel
Via Roma 499, Palermo, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 478 reviews" "
Rating 8 - Good. 187 out of 478 reviews" "
Rating 6 - Okay. 40 out of 478 reviews" "
Rating 4 - Poor. 18 out of 478 reviews" "
Rating 2 - Terrible. 9 out of 478 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, very noisy area.
Stayed 2 nights in Apr 2024

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay here. The staff are so friendly, and they made our stay so pleasant. They were happy to give us sight and restaurant recommendations. The location is really convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gardiner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, nice room, quiet although on busy street (Via Roma), in the Old Town. Fabulous breakfast. Wonderful staff
Stayed 9 nights in Jan 2024

10/10 Excellent

Nona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. They even found a driver for us to take us to Agrigento when our tour left us. Near shopping restaurants etc.
Stayed 3 nights in Oct 2023

10/10 Excellent

Terry, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent breakfast!
Stayed 3 nights in Oct 2023

6/10 Okay

ross, Houston

Liked: Staff & service
Would have
Stayed 2 nights in Oct 2023

2/10 Terrible

Arthur

Liked: Cleanliness

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
The location is excellent, very close to restaurants and a few minutes away from major attractions. The staff is very nice and helpful. The room was large, clean and comfortable. The bathroom needs some refurbishment and the shower very small. Overall a good convenient place to stay.
Stayed 6 nights in Sep 2023

4/10 Poor

Asma

Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Amenities
was so helpful with every question we had for them, including where we could find public records on a family member. We really enjoyed our stay!
Stayed 3 nights in Aug 2023

10/10 Excellent

Kelley

Stayed 2 nights in Jun 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2022

10/10 Excellent

Greg

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Stayed 1 night in Oct 2022

10/10 Excellent

Sharon

Stayed 1 night in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, comfortable bed, nice staff!
Stayed 1 night in Sep 2022

2/10 Terrible

Antigoni

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL. WARNING. Appalling. Staff members are completely obnoxious, rooms are TINY. Not to mention the size of the shower - i could barely fit inside (no exaggeration). More importantly. reason for this review: The first night we got to the hotel, we tried to access the shower in the room as we had been sweating on the flight to Italy... and due to covid, having a shower was a priority for us. Upon turning on the shower, the water would not go down the drain. it was clearly blocked. When we called reception, the male staff was EXTREMLEY RUDE, was raising his voice and refused to send us to another room to have a shower. He said "just have one tomorrow" in a very abrupt and rude tone. I kindly asked him to not speak to me in this way. Anyway, so listen to this deceitful behaviour by the hotel!! > staff agreed to refund us for the first night which was kind. I thought okay, thats a nice gesture. I didnt even think of writing a negative review. Anyway, so i contact expedia and explain that the hotel has agreed to refund me and asked that i request the refund through expedia seeing as i purchased the stay through them. EXPEDIA THEN SAID THE HOTEL IS REFUSING TO PROCESS THE REFUND. What obnoxious, deceitful and disingenuous behaviour from the hotel. I didnt enjoy my stay at all and i would go as far as saying that staying at this hotel ruined our holiday. The breakfast was awful. poor and limited choices and NOT FRESH. They had the same cakes for days on end
Stayed 3 nights in Jan 2022

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Very Clean, Small Room and VERY LOUD
Artemisia hotel The good: The staff is friendly and front desk speaks multiple languages and it is very clean throughout. Furniture is new, but it is plain and cheap. Functional, but not comfortable to stay in the room for extended periods of time. The included breakfast was adequate. The location is excellent for shopping and sightseeing and there are many excellent restaurants close by. The bad: The entire facility is stone, marble, and tile. No carpeting at all in the rooms. While it is clean, this means it is exceptionally LOUD. You can hear running water, showers, and toilets flushing from neighboring rooms and other floors. When furniture is moved – the entire ceiling or floor rattles. When people are talking (or drunk) coming up and down the stairs, you can hear every step they take and their voices boom throughout the entire hotel. The doors all slam shut and the walls echoed. There were two small windows in my room, so no view and little natural light. My room began to smell like cooking food and cigarette smoke. At the center of the courtyard is a very loud family that cooks and smokes all day. It was disgusting. Bathroom is tiny and cramped. At least the hotel is clean, but I would never stay here again
Stayed 2 nights in Jan 2022

4/10 Poor

CHEN, Arlington

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Wendy

Liked: Cleanliness, room comfort
A very decent hotel with a good rate and location
I chose the hotel mainly because it's out of ZTL. Also unlike B&B, it provides all the amenities plus a 24-hr front desk. Unfortunately at check-in I was met with a terrible receptionist, who doesn't speak English, no clue on an offsite parking rate (quoted > 50EUR/night, rather than previously agreed 20EUR/night), refused/don't-know-how to give me a 2nd room card-key (it's the plastic type that needs to plug in for the room to get power). It's just ridiculous for her to insist a couple who stayed 3 nights to reply on only one room key. (This problem was fixed the next day by more experienced front desk staff, who took no time to produce a 2nd room key for me.) Otherwise the hotel is very decent, good location, room is a bit small but breakfast was very very good!
Stayed 3 nights in Oct 2021

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
I chose this hotel because it advertises that it has an airport shuttle. It doesn’t have a shuttle, all they will do is call a taxi or car for you. Any and every hotel in Palermo will do that. The woman at the front desk who claim to be the manager said it shouldn’t be expected because it’s a small hotel. Perhaps, but then don’t advertise an airport shuttle. Also clean? Maybe. But shabby.
Stayed 1 night in Sep 2021
Response from Serena on 2021/10/5
Dear, we cannot accept this review. It says on the booking page that the cost of the shuttle is 45 € because we call a taxi. In your mind the airport shuttle is free, but if you had read that you would have known and blackmailing the hotel into giving a bad review is in bad taste. We appreciate that you recognized the cleanliness, too bad your 2 is inconsistent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Stuart, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Sep 2021

10/10 Excellent

JAQUELINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Lubos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly staff
Very pleasant place right in the heart of town. Clean and comfortable. Dinners walking distance.
Stayed 2 nights in Oct 2020

8/10 Good

Gertruida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is fine, breakfast ok, location ok- walkable, not the best area
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
The hotel is a budget hotel and for the price, you get what you pay for. Definitely not 4 stars. Maybe 2. Front desk staff super nice, which I why I didn’t go for an even lower rating. But the home is old, outdated, my room had no windows, etc etc.
Stayed 1 night in Aug 2020

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff on the front desk , speaks English
Stayed 2 nights in Jul 2020

2/10 Terrible

Paul

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-OK!
Wonderful staff - especially in the breakfast room! Comfortable, clean room in a hotel with character
Stayed 2 nights in Mar 2020

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough!
Good value. Excellent breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Palermo. Good breakfast, nice staff, clean. Only downside was the water in our room...shower in our room took a long time to get hot and at times we had no cold water in the sinks. Overall decent hotel for the price.
Stayed 3 nights in Jan 2020

10/10 Excellent

Joseph, Fremont, CA USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. This is a great hotel to stay at. Absolutely the best. Period.
Stayed 4 nights in Jan 2020

10/10 Excellent

Claretta, Boston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . The staff was competent and very friendly . Great breakfast , great cleanliness and excellent taste in decor .
Stayed 4 nights in Jan 2020

8/10 Good

Alex, Rabat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff. To be recommended to friends.
Stayed 11 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Tsui Lin Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good location
Location is good, walkable to historic centre. Reception is very helpful. Triple oom is clean but bit small for 3 of us. Breakfast is delicious. No complain to stay here for 4 nights.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, the 101 bus from the train station stops outside the front door so really easy to find. Our room was fine but no proper windows which was odd cleaned everyday and towels changed too. Water pipes were a bit noisy at night though. Sky TV in English was a bonus after a day's sightseeing. Breakfast fine if not spectacular but staff made up for that.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - enjoyed our stay
Great location with easy walk to sites in Palermo. Rooms were very clean. Typical breakfast included.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located. The room we had was clean and spacious.
Stayed 2 nights in Nov 2019

8/10 Good

Chuck, Dallas, TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but the hotel was nice and the staff was very accommodating.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, staff was very easy to work with and helpful with dining suggestions.
Stayed 2 nights in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019