Find hotels near Pacific Garden Mall, Santa Cruz from NT$2,486

"Wonderful experience"

"Great stay, we stayed in a King Bed, pullout couch. No complaints there. Only issue was the valet caused a minor damage to our rear bumper, but the company let us know they would take care of it."

"I had originally booked this hotel because they were pet friendly, but we didn't end up bringing our dog. I probably should have read reviews before keeping the room after knowing we were not bringing our dog. When you pull up, the office is in the back. The hotel on the outside looks great, and there appears to be plenty of parking. In the office, they could really use like a coat of paint on the wall behind the counter. First impression. There's a dirty fish tank, not even sure if there's fish in there. The gentleman behind the counter gave us 1 room key, and told us the room number without directions so I had to ask where it was. He mentioned "no smoking on the property", yet someone was smoking in the driveway and the smoke was just coming right in the main hall. OK... not really the hotel's fault, but he should have noticed. The room was small; so I'm glad we didn't have our dog. As clean as the room was, there were cigarette burn holes in the comforters. No hand soap, we had to ask, and the coffee maker was inop. The lighting... those 5000k+ LEDs really make the room look dismal, for as clean as it was. There were blinds at the window covering a small window, that did in fact have a view of the boardwalk. The garage was below our room so we heard every car & motorcycle parking through the night. The beds were very soft, like giant pillows, supported by metal frames. Not sure about TV availability but several people were signed into Netflix, which worked."

"Room carpet is so dirty its sticky. Walking around with socks or barefoot turned the bottom of our feet black. We had some people next door who seemed to be living long term in their room, and were playing music past quiet hours. We had to call front desk to ask them to stop playing music so loud. "

"Yes"

"The breakfast was good, staff was friendly and helpful. This spot it's great to be close to the boardwalk and the downtown area and other surrounding areas the only things that were not so great is the parking is really tight"

"The experience was pretty disappointing overall. While the place advertises a lot of amenities, several of them were not working during my stay, which made it feel misleading. The room itself was extremely small, honestly felt like the size of a jail cell, and it was not clean. There was a noticeable weird smell that never really went away, which made it hard to relax. Between the lack of functioning amenities, the cleanliness issues, and the uncomfortable room, it just was not a great stay."

"Pretty basic room, it was an OK shape. Best part about this place is they have indoor pool and hot tub pretty close to walk to the boardwalk"

"Room was mostly clean except the basin. Bed was comfortable. The hotel is showing its age. The parking situation was not good. Not enough spaces and were made primarily for compact vehicles. "