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"The breakfast menu was fairly average, all pre-made and not that appetising (in my option). The staff were friendly and helpful enough, but the time to check in was very slow. One of the servers in the bar took our order then preceded to take other orders, and left us for a good 5 minutes sitting at the bar with nothing....so we left. Laundry facilities were good and inexpensive. The room were very very small and we were not able to unback our bags nor even place them where there they weren't in the way. Big negative. The position of the hotel was very good; close to Gion and good restaurants and other shopping. Probably the best aspect of our stay. "

"We stayed in a suite with private outdoor onsen and it was worth the splurge! The staff are wonderful, breakfast is traditional and tasty, and there are many onsen in the area. Our views of Lake Biwa were unparalleled and magical. "

"Clean room spacious "

"I had a great experience. They made everything worry free. A shuttle from the train station. Being welcomed into the lounge to check-in in comfort. Being given a welcome drink. Then when the check-in is completed, being escorted to my room. Unheard of where I’m from. The room was exactly what I had hoped and more. The private bath on the patio was such a great treat. I was pretty dead after the last 2 weeks of being on the move and being surrounded by loud tourists. While a quick stay, this was exactly what I needed. The food. I need to make myself perfectly clear, all tasted great. I loved the experience. I will warn my picky NA eaters or people on the spectrum who struggle with textures. The kaiseki meal will likely be a struggle for you. I was fighting for my life XD. But I knew this going in and wanted to do it anyway. I’m very happy I did. My mantra, “They simply will not feed you something that tastes bad.” And they didn’t. I also asked for a drink recommendation and the plum wine and soda went crazy. So good. The staff were all awesome! I made train reservations while I was still in Kyoto and already had my tickets and couldn’t reschedule for reasons. But my train was leaving before the first morning shuttle. They had the shuttle make a special trip just for me nearly an hour early, which I was super appreciative of. All in all a fantastic place. I hope to return on my next trip, and take advantage of the other amenities. The spa looked really nice."

"Nice hotel with great hot spring amenities. Breakfast and dinner both top notch."

"Very good hotel with comfortable beds, washing machines and tumble dryers. We were very well looked after. Thank you for everything."

"Breakfast was plentiful and varied so suit all tastes. Staff were friendly and helpful. Toiletries given and good quality. Clean md perfect location near the station."

"Excellent breakfast - you have a choice with 4 restos - all with lake view and amazing food!"

"Only stayed for 1 day. Not sure if there were sops nearby. The view was a beautiful lake view"