Lunch, dinner served; American cuisine, beach views
Check availability

Reviews of Best Western Plus Oswego Hotel and Conference Center

2.5 out of 5
Best Western Plus Oswego Hotel and Conference Center
26 E 1st Street, Oswego, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 645 reviews" "
Rating 8 - Good. 177 out of 645 reviews" "
Rating 6 - Okay. 43 out of 645 reviews" "
Rating 4 - Poor. 23 out of 645 reviews" "
Rating 2 - Terrible. 15 out of 645 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pamela S

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property seemed old and out of date. Great location and very convenient. Spacious room and nice breakfast.
Stayed 2 nights in May 2024

4/10 Poor

Christine

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had an issue with our room on the first night. The staff at the desk was terrible dealing with it. The following day the day staff was very helpful. Very uncomfortable first night of sleeping. The hotel didn’t compensate enough off our stay. There were ants in our room the first night and it should have been handled properly!!
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views and immaculate!! loved it!!
Stayed 1 night in May 2024

10/10 Excellent

Lara, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a beautiful 2 days away with the hubby went fishing and for a nice walk room was beautiful
Stayed 2 nights in Apr 2024

2/10 Terrible

Derick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bed bugs an was charged twice for room an yet to be refunded!
Stayed 1 night in Apr 2024
Response from Sarah Crawford - Assistant General Manager on 2024/4/28
Hi Mr. Manter, Your reservation was prepaid through Expedia, in order to obtain a refund you need to contact Expedia since they are the ones you paid for your reservation. Expedia will reach out to us and we will approve of the refund, but we are unable to refund you directly. As for the second charge, we do have to authorize a credit card for incidentals, as Expedia only covers room and tax. The authorization is only a hold however and not a true charge, so that will be reversed in 3-5 business days if you used a credit card, but can take up to 7-10 business days if a debit card was provided. If you have any questions please call the hotel directly.

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so wonderful and flexible. It was beautiful and so clean. It was such a a great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Amenities
Friendly welcoming staff. Beautiful setting and well equipped rooms and amenities. Breakfast was great and staff was attentive to our needs. Wonderful experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daena

Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

lisa

Stayed 1 night in Apr 2024
Response from Sarah Crawford - Assistant General Manager on 2024/5/9
Hi Lisa,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. If you have a moment and are willing to give specifics about what was disappointing it might help me in improving our guest experience. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.

8/10 Good

Elena

Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on 2024/3/27
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on 2024/3/27
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Kevin

Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on 2024/3/14
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Scott

Response from Eboney Johnson Front Office Manager on 2024/3/14
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , great location!!
Stayed 1 night in Feb 2024
Response from Sarah Crawford - Assistant General Manager on 2024/2/13
Dear Jessica,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for rating your stay with us so highly and for your kind words regarding your stay. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Eboney Johnson Front Office Manager on 2024/2/9
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice heated pool, hot tub, and even a sauna! Comfortable beds too. We had a nice time here.
Stayed 1 night in Feb 2024
Response from Eboney Johnson Front Office Manager on 2024/2/9
Thank you for completing the survey regarding your recent stay at our property. I'm very happy to hear that you enjoyed the pool amenities as well as our beds! Come see us again soon!On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

2/10 Terrible

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst experience at a hotel ever
Horrendous Hockey team took over hotel. I used to be a server across the street and did room service to this hotel so I know this has been going on for over 30yrs. No towels. No room in pool no where to sit at meals. Kids running up and down stairs (our room was under stairs, we were “upgraded from our quieter suite to single room with spa tub which we have at home along with large hot tub so not impressed) also our room was next to ice machine and elevator. We had to unplug phone due to prank calls. We received 20,000 bonus points as compensation but honestly I should’ve gone with financial compensation because I will never stay again. Hotel has no respect for other guests. If there was an option for zero stars I would’ve chosen that. I felt bad for staff. Hotel should refuse to allow booking to groups that refuse to control or supervise their children and respect other guests. I just lost my mother and this was our anniversary escape. I checked out a day early wasting a days cost. I will NEVER waste another penny at a best western again. Should’ve taken the refund I am kicking myself. Why did I take worthless points?
Stayed 2 nights in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Eboney Johnson Front Office Manager on 2024/1/24
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town hospitality
The hotel is not new, but appears well kept and clean. Not fancy but nice. Staff is very pleasant and efficient. View of the river was great even in the winter. A very nice place to stay.
Stayed 3 nights in Jan 2024
Response from Eboney Johnson Front Office Manager on 2024/1/24
Hi Erin!Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your kind words regarding our hotel, as well as the friendly staff and the great view from your room. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful are. All rooms are river view and the staff was very nice
Stayed 2 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on 2024/1/8
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Janice

Traveled with family
I stayed for 3 nights and room wasn’t cleaned once the entire stay. Hotel restaurant dinner was one of the worst dinners ever!
Stayed 3 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. From the survey it seems that you were extremely dissatisfied with the lack of housekeeping during your stay. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Catherine

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness
Had to pay an unexpected incidental fee when I checked in equal to the rate I paid for the room. The shower didn't have an actual door and was just open to the rest of the bathroom with no real way to keep water within it.
Stayed 1 night in Dec 2023
Response from Sarah Crawford - Assistant General Manager on 2023/12/9
Dear Patricia,Thank you for your review regarding your most recent stay at our property. I would like to apologize for the incidental fee not being explained prior to authorizing your card. I will make sure that we are explaining the incidental fees prior to checking in. I also would like to apologize for the inconvenience of the shower design in your room as well. If you have the opportunity to stay with us again, you can request a room with a bathtub if you would prefer, which will have a shower curtain to keep water contained. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities.
Stayed 1 night in Dec 2023
Response from Sarah Crawford - Assistant General Manager on 2023/12/9
Dear Jon,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to thank you for rating your stay with us so highly, and for your kind words. We are so glad that we were able to provide you with an exceptional experience, and look forward to hosting you again soon.

10/10 Excellent

joseph

Traveled with family
Liked: Amenities
Right on the water. Great view
Stayed 1 night in Dec 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. I'm glad to hear you enjoyed your view from your room! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and services.
Stayed 1 night in Nov 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. We appreciate your compliments on our staff and services!On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and the hotel was very quiet even on a holiday weekend
Stayed 2 nights in Nov 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. We appreciate your kind words regarding our front desk staff, and our property! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Linda

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
One of the bath towels was dirty, with two black smudges on it. All towels and wash cloths were so rough you could exfoliate skin with it. And one of the bed pillows smelled sweaty. The young woman at the front desk when we checked out couldn’t be bothered. She literally grunted at us.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. From the survey it seems that you were extremely dissatisfied with the room amenities, especially the towels and pillow, and the treatment you received from our staff. I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility amenities, pool was good, hot tub was great, exercise room was well outfitted.
Stayed 2 nights in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your kind words regarding our pool and fitness center. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/13
Dear [Guest],Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. If you have a moment and are willing to give specifics about what was disappointing it might help me in improving our guest experience. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sarah CrawfordAssistant General ManagerBest Western Plus Oswego Hotel and Conference Center

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that our room has a view of the water and the balcony off the room is great. The pool was wonderful and refreshing.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Dear Gregory,Thank you for completing the survey regarding your recent stay at our property. I would like to thank you for your kind words about the pool and the view from your room. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Kathleen, Warwick

Stayed 1 night in Nov 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Dear Theresa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Evelyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking. Clean, friendly staff. Spacious room. Good Wi-Fi. Solid hotel for a quick business trip.
Stayed 1 night in Oct 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Dear Evelyn,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly, and for your kind words regarding our staff and amenities. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place. Love the balcony facing the river. Breakfast was as expected - fine with normal foods. Clean and well kept. Only issue was the door lock on the inside was broken off and the balcony door was not locked on arrival. Pillows are a bit soft too. I would say it is a bit overpriced but cheaper places had too many bad reviews.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on 2023/11/22
Dear Mary, Thank you for your review regarding your recent stay at our property.I would like to apologize for the inconveniences you experienced during your stay, such as the broken door latch and the unlocked balcony door. I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.We are glad that we were able to provide an otherwise satisfactory stay for you, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

DANIEL

Liked: Staff & service
Disliked: Property conditions & facilities
Room dirty
Stayed 2 nights in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Hi Daniel, Thank you for completing the survey regarding your recent stay at our property. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Walter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, except...
Stayed 2 nights in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide a good experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

DAVID

Liked: Cleanliness
Disliked: Staff & service
not bad but somehow disappointing
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Janneth

Traveled with family
Stay was very nice
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. I'm so glad to hear you had a nice stay with us! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide a good experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/12/20
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

4/10 Poor

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The housekeeping staff were excellent! We only had the coffee. And that was great!! We heard everyone saying how wonderful the breakfast was. Not much to say about the night desk clerks. Not friendly in any way. We asked for a wakeup call, and never received one. Almost missed our plane. Everything else was absolutely the best!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Caterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in woman was very friendly and sweet. Room was clean and comfortable. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on 2023/10/11
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.I'm so happy to hear you had a positive interaction with our front desk staff!