Front of property

Reviews of Shinsaibashi Higashi Crystal Hotel

3 out of 5
Shinsaibashi Higashi Crystal Hotel
2-4-28 Shimanouchi, Chuo-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 267 reviews" "
Rating 8 - Good. 121 out of 267 reviews" "
Rating 6 - Okay. 20 out of 267 reviews" "
Rating 4 - Poor. 4 out of 267 reviews" "
Rating 2 - Terrible. 3 out of 267 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anie, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and friendly and the hotel is very clean!😊
Stayed 5 nights in Feb 2020
Response from 心斎橋東クリスタルホテル on 2020/3/4
Thank you from the bottom of my heart for using our hotel. Our staff are happy if they could have helped you during your stay. Thank you for your valuable opinion. Please visit me again next time. Thank you very much.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Bed is a little hard, but it doesn’t affect much. Overall is nice
Stayed 2 nights in Feb 2020
Response from 心斎橋東クリスタルホテル on 2020/2/25
Thank you for using this time. Thank you for a very happy evaluation. The bed was hard and sorry. Thank you for your valuable feedback. looking forward to seeing you coming again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice aesthetics, big room and bed, lots of good amenities, amazing price
Stayed 3 nights in Jan 2020
Response from 心斎橋東クリスタルホテル on 2020/1/7
Thank you for your stay. I am very glad to receive words of praise. A hotel that will continue to focus on services and please everyone I will aim. We look forward to your use again.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful
Excellent staff, very accommodating... Big thank you too the staff, very grateful 🙏
Stayed 3 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/12/2
Thank you for staying at Shinsaibashi Higashi Crystal Hotel. The staff is very pleased to hear the compliments from the customers about the staff's response. We will continue to strive for better evaluation from customers. We are looking forward to seeing you again. Thank you for your valuable review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where lovely. Very quiet at night time. Very clean too.
Stayed 1 night in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/12/2
Thank you for staying at Shinsaibashi Higashi Crystal Hotel. We are very pleased to hear compliments from our customers about the quietness of our staff and rooms. We will continue to strive for better evaluation from customers. We are looking forward to seeing you again. Thank you for your valuable feedback.

10/10 Excellent

Hail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so close to everything especially the centre of Osaka
Stayed 4 nights in Nov 2019
Response from Shinsaibashi CrystalHotel on 2019/11/28
Thank you for your reservation. One of the attractions of our hotel is that it is within walking distance to the center of Osaka. I'm glad that the customer was satisfied. We are looking forward to your coming. Thank you very much.

8/10 Good

Asli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks guys! Location and service was goodw
Stayed 4 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/11/20
Thank you very much for staying at our hotel I am very pleased to hear from the customer about the location and service. If you come to Osaka again, please come to our hotel. We look forward to seeing you again. Thank you for posting a valuable review while busy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ok hotel for the price and location
The room was very small, enough for 2 large size luggage and not much walking space after that. The small tub was nice for a soak after a whole day of walking. Wish there could be more hooks to hang jackets/clothes. The bed was firm and the blanket was comfortable. No view to see, as it wasn't possible to open the frosted window. 6-10min walk to most of the major shopping and train station.
Stayed 5 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/11/18
Thank you for staying at this hotel. We are very pleased to hear compliments about the bed from our guests. Sorry for the inconvenience caused by the lack of room size, room bathtub, and other facilities. Use comments to improve hotel services. If you are in Osaka, please come to our hotel. Thank you for posting valuable reviews while you are busy. I look forward to meeting you again.

8/10 Good

PS, Vancouver, BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked newly renovated. Beds were comfortable. If you want your room cleaned, you have to leave your room keys at the front desk by the cut-off time.
Stayed 2 nights in Oct 2019
Response from 心斎橋東クリスタルホテル on 2019/10/30
Hello, thank you for using our hotel this time. I'm so glad you were satisfied with your stay at the hotel without any If you come to Osaka again later, if you can stop by our hotel, we will be able to visit you with a better service. Thank you for your valuable opinion.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and convenient location, facilities are quite new.
Stayed 1 night in Jul 2019
Response from 心斎橋東クリスタルホテル on 2019/7/20
Thank you for using our hotel. It is an honor to have received a very high rating. When you come near, I think that you can use it again. Thank you for the valuable post. We look forward to welcoming you again.

6/10 Okay

Emil

Not bad, but the worst of that brands hotels
It was ok, the area is slightly dodgy (for Japan). The hotel also had ran out of room clothes and other amenities
Stayed 1 night in May 2019
Response from 心斎橋東クリスタルホテル on 2019/5/27
Thank you for using our hotel . I am so sorry that you felt uneasy about the surroundings while staying at the hotel. If you come to Osaka later on and use our hotel, we'll be able to visit you with better service. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2019
Response from 心斎橋東クリスタルホテル on 2019/5/14
この度はご宿泊頂きまして誠にありがとうございます。今後も多くのお客様に愛されるホテルを目指してまいります。貴重なご意見ありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Shinsaibashi-higashi CrystalHotel on 2019/2/18
This time, thank you very much for staying at Shinsaibashi East Crystal Hotel among many hotels. When you come to Osaka, please use the hotel by all means. We look forward to seeing you from all the staff. Thank you for your precious opinion.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from 心斎橋東クリスタルホテル on 2019/4/30
この度は心斎橋東クリスタルホテルにご宿泊頂きまして誠にありがとうございます。 お客様にご満足いただけたことと存じスタッフ一同大変うれしい限りでございます。 今後もご満足いただけるよう努力してまいります。 貴重なご意見ありがとうございました。 またのお越しをお待ち申し上げております。

10/10 Excellent

sungjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was wonderful stay. Staffs were very kind.
Stayed 3 nights in Jan 2019
Response from 心斎橋東クリスタルホテル on 2019/1/31
Thank you very much for staying at our hotel this time. I am very happy that you were satisfied while you were at the hotel. you have plans to come to Osaka, please do come again. We are waiting for you from the same staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and quiet. It’s not too far from the shops. Thanks
Stayed 1 night in Dec 2018
Response from 心斎橋東クリスタルホテル on 2019/1/5
Thank you very much for staying at our hotel this time. I am very happy that I was satisfied with the customer at the location of the hotel and I got compliments about cleaning. Thank you very much. If you have plans to come to Osaka, please do come again. We are waiting for you from the same staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from 心斎橋東クリスタルホテル on 2018/12/30
この度は当ホテルをご利用頂き誠にありがとうございました。 貴重なご意見ありがとうございます。 またのご利用をスタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from 心斎橋東クリスタルホテル on 2018/12/9
貴重なご意見ありがとうございました。

8/10 Good

Stephanie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small, but location is good. Very close to Shinsaibashi. Easy to shop and eat around. A nice place to stay for a short trip.
Stayed 1 night in Oct 2018
Response from 心斎橋東クリスタルホテル on 2018/11/1
Thank you for using our hotel this time. Thank you glad your words. Were you able to unwind? If you have the next opportunity I look forward to your visit. Thank you so much.

8/10 Good

Dorothy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, staffs were helpful. Hotel was close to subway & walking distance to Dotonburi
Stayed 5 nights in Oct 2018
Response from 心斎橋東クリスタルホテル on 2018/10/24
We are glad you enjoy the time in the Crystal Hotel, it's our pleasure to serve you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Wish customer service read mail from customers.
No reply on my direction enquire this time. Expect more prompt customer service reply by mail.
Stayed 2 nights in Sep 2018
Response from 心斎橋東クリスタルホテル on 2018/10/24
We are sorry make you feel that way, we will train our employer as hard as we can.

8/10 Good

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from 心斎橋東クリスタルホテル on 2018/8/28
貴重なご評価誠にありがとうございました。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is quiet,good price to stay here. Hotel close to shopping area, very convience.Will stay here next trip.
Stayed 5 nights in Jul 2018
Response from Renii on 2018/8/25
This time Thank you for your use of this hotel. Thank you for your compliment. We are looking forward to seeing you again.thank you^^

8/10 Good

Lisa, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As with most hotels in Osaka, the rooms are very small, but it was clean, more spacious than another hotel I’ve been to, had a laundry room which was helpful to clean our clothes, and the hotel staff was very nice. We only stayed one night so it was perfectly acceptable. Room would be too small to spend a week in it though. Great location near Dontonburi but without all the noise and commotion. Great stay.
Stayed 1 night in Aug 2018
Response from 心斎橋東クリスタルホテル on 2018/8/26
This time Thank you for your use of this hotel. Thank you for your compliment. Did you relax or have a good time? We look forward to also visit us. thank you^^

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Chih-Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter

Liked: Staff & service, room comfort
Fine
Standard hotel in a good area. Bathroom needed to be better cleaned.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resonable price around Nanba and Shinsaibashi
Nanba, Shinsaibashi, Nipponbashi stations are close from the hotel. It's center of the Osaka but resonable and very quiet. 2 convenience stores, chinese restaurants and small drug stores are nearby. And the staffs are also friendly and the cleaning of the room was perfect. As many ppl know, the room is small and the height of each floors are little bit lower than other countries. But most hotels in Japan are same.
Stayed 2 nights in Jan 2018
Response from Ueda on 2018/1/24
Thank you for your stay. We are looking forward to seeing you again!!Thank you!!

8/10 Good

aya

Liked: Cleanliness, staff & service, property conditions & facilities
外の喫煙所に虫がめっちゃ飛んでるからそこが気になった。お部屋はすごく綺麗。
Stayed 1 night in Apr 2024

4/10 Poor

Burak

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

SENGHUN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우실망
연박하는데 물도 한번밖에 안주고,줄 수가 없다고하고 손님 응대하는 서비스 자체도 전혀 친절하지않았고 방에 들어가보니 청소도 잘 되어있지않았고,머리카락도 너무 많이 보였고,화장실도 깨끗하지않았습니다. 다시 이용할 마음 하나도 없습니다 추천 드리고싶지않아요.
Stayed 3 nights in Jan 2024

8/10 Good

Mari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外廊下の造りなので、部屋がめちゃくちゃ寒くて寝れませんでした。シャワーカーテンが少し汚れていたのが残念です。
Stayed 1 night in Dec 2023

10/10 Excellent

EUNKYUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Masaharu

Stayed 2 nights in Nov 2023
Response from フロント on 2023/12/28
この度は、ご利用いただきありがとうございます。 お客様の貴重な口コミありがとうございます。 またのお越しをお待ちしております。

2/10 Terrible

jooyong

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
객실이 너무 작고, 비치해야 할 품목들리 없음. 다음에 이용 할 예정 없슴
Stayed 1 night in Nov 2023
Response from フロント on 2023/12/28
この度は、心斎橋東クリスタルホテルをご利用いただき、誠にありがとうございます。 お客様がお過ごしになっている間、ご不便をおかけして申し訳ございません。 お客様の貴重なご意見を基に今よりもっと楽に過ごせるホテルになるように頑張って参ります。 お忙しいところ、ご意見ありがとうございます。 またのお越しをお待ちしております。

10/10 Excellent

??

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from フロント on 2023/12/28
この度は、ご利用いただきありがとうございます。 お客様の貴重な口コミありがとうございます。 またのお越しをお待ちしております。

10/10 Excellent

Elin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from フロント on 2023/12/28
この度は、ご利用いただきありがとうございます。 お客様の貴重な口コミありがとうございます。 またのお越しをお待ちしております。

10/10 Excellent

JINLONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from 心斎橋東クリスタルホテル on 2020/3/1
이번에는 저희 신사이바시 히가시 크리스탈 호텔을 이용해주셔서 감사합니다. 고객님의 여행에 좋은 추억으로 남을수 있으면 좋겠습니다. 다음에 오사카 오실때 또 방문해 주세요. 감사합니다.

10/10 Excellent

YUCHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from 心斎橋東クリスタルホテル on 2020/2/27
この度はご予約いただきまして誠にありがとうございます。 お客様にご満足いただけて大変光栄でございます。 貴重な口コミ投稿ありがとうございます。 またのご来館をお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用させていただきたいです
こぢんまりした部屋ですがとても綺麗で寝泊まりするだけならとても快適だと思いました。 繁華街や駅へのアクセスも悪くなく利便性が高いと感じました。 従業員の方はとても親切でした。 ホテルからバッグの宅急便での発送をお願いしたところ箱に入れて梱包して下さっていてびっくりしました。
Stayed 3 nights in Feb 2020
Response from 心斎橋東クリスタルホテル on 2020/2/14
この度は、当ホテルをご利用いただきありがとうございます。 お客様にご満足頂きましてとても幸いです。 お忙しいところ貴重なご意見ありがとうございます。 またのお越しを心よりお待ちしております。

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 1 night in Jan 2020
Response from 心斎橋東クリスタルホテル on 2020/2/6
この度は、ご利用いただきありがとうございます。 お客様の貴重な口コミありがとうございます。 またのお越しをお待ちしております。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from 心斎橋東クリスタルホテル on 2020/1/16
この度はご予約ありがとうございます。 貴重な口コミ投稿ありがとございます。 お近くへ来られた際には、また是非お越しくださいませ。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from 心斎橋東クリスタルホテル on 2019/12/30
この度は心斎橋東クリスタルホテルにご宿泊頂き誠にありがとうございます。 お客様から良い評価をいただくことが出来大変嬉しく思います。 今後もお客様からより良い評価を頂けるようスタッフ一同努力してまいります。 また大阪へお越しの際は当ホテルをご利用いただければと思います。 お忙しい中貴重な口コミありがとうございました。

6/10 Okay

YUNG JUNG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from 心斎橋東クリスタルホテル on 2020/1/23
この度は当ホテルにご予約頂きまして誠にありがとうございます。 まだまだ至らぬ点はございますが、スタッフ一同誠意をもって対応させていただきます。 口コミへの投稿誠にありがとうございました。またのご利用お待ちしております。

10/10 Excellent

HYOYOUNG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from 心斎橋東クリスタルホテル on 2019/12/12
当ホテルをご利用いただきありがとうございました。 またのお越しをお待ちしております。ありがとうございました。

8/10 Good

Li yin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/12/10
非常感谢您的预订。我们期待再次与您见面。

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
地理位置佳性價比高
地理位置佳,離心齋橋約10分鐘步行距離,離地鐵站也很近,價格優惠,房間乾淨但空間較小,29吋行李箱無法攤開,餐廳清潔度有待加強,桌椅都有可見之碎屑
Stayed 5 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/12/5
ホテルをご利用いただきありがとうございます。 ホテルは大阪の観光スポットや主要な地下鉄駅に簡単にアクセスできると思います。この問題について賞賛されることを嬉しく思います。 レストランの清掃による不便をおかけして申し訳ありません。すべての従業員は、顧客のフィードバックを使用して、清掃場所を改善するためのあらゆる努力をします。 また、お部屋のこともご不便をおかけして申し訳ございません。 ご意見ありがとうございます。またお会いできるのを楽しみにしています。ありがとう

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
생각보다 숙소가 좁았지만, 위치/위생 등이 가격대비 만족스러웠고 도톤보리 글리코상 다리에서 5분거리에 위치하지만 가는길에 유흥호객행위나, 어두운곳이 몇군데 있어서 여성분 혼자서 이용하기에는 무서울것같습니다..
Stayed 2 nights in Nov 2019
Response from 心斎橋東クリスタルホテル on 2019/12/4
저희 신사이바시 히가시 호텔을 이용해주셔서 진심으로 감사드립니다. 저희 호텔은 오사카 관광지의 근처에 위치하고있어, 고객님의 여행중 이동의 불편함을 덜어드릴수있습니다. 또, 관광지이다 보니 호객행위를 하시는 분들이 조금 계신다고 생각합니다. 그런점이 고객님에게 불편을 드려 정말 죄송합니다. 다음에 또 저희 호텔을 이용해주시기를 기다리고 있겠습니다. 감사합니다.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
너무 친절하시고 한국말하시는분이있어 편하게 소통하였습니다 다음에도이용하겠습니다ㅎㅎ !!!
Stayed 4 nights in Nov 2019
Response from 신사이바시히가시크리스탈 호텔 on 2019/12/1
일전에 숙박 감사했습니다. 스탭을 칭찬해 주셔서 영광입니다. 그리고, 고객님이 다시 머물고 싶어하는 호텔이 될 수 있었다는 것이 정말 기쁩니다. 고객으로부터 받은 말씀은 직원의 힘이 됩니다. 미흡한 점도 있었으리라 생각됩니다만, 앞으로는 더욱 고객님만족 호텔로 만들어 가겠습니다. 다시 오시기를 직원 일동 진심으로 기다리겠습니다. 귀중한 의견 감사합니다.