Japanese Western Style Room, Non Smoking | In-room safe, soundproofing, free WiFi
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Reviews of Sarasa Hotel Namba

3 out of 5
Sarasa Hotel Namba
3-6-6, Nipponbashi, Naniwa-ku, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lai Shan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I did not like when I entered the room it smelled of stilled water and no regular house keeping.
Stayed 6 nights in Apr 2024

8/10 Good

Jonathan, Rownhams

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staff were very friendly and helpful. However, our booked room wasn't available. The hotel gave us a suitable replacement that worked for us. It was on level 2 where the smoking room is located and at times it was a little smoky in the corridor. The wifi was intermittent. Overall, a satisfactory hotel. There are some great little restaurants on the back streets.
Stayed 3 nights in Mar 2024

4/10 Poor

Cecilia Wing Shan

Traveled with family
Disliked: Cleanliness, staff & service
The hotel is close to quite a few attractions like the kuromon market, the video games and figurine shops. It's quite far from the metro with the blue M logo, about 10 min or 1 km walk. The photo of the bathroom is a bit misleading and the room measurement seemed inaccurate. The bathroom is quite tiny with about 60 x 50cm standing floor area, the low bathroom ceiling makes it hard to change in there if you are over 175cm, the shower curtain has mold, the wooden floor of the room is dirty, no security in the lift to tap the card to use it and only has room service if you stay over 8 days. Meaning, you need to leave your trash and dirty towels outside your room and pick up new garbage bag and towels at the lobby. No coffee in the room, it's at the lobby. Not much service here, if you are ok with self service then overall the hotel is clean, the beds and air conditioner are good, except the issues mentioned above.
Stayed 5 nights in Sep 2023
Response from SARASA HOTEL NAMBA Reception on 2023/10/8
Thank you very much for staying at SARASA HOTEL Namba.Thank you again for taking the time out of your busy schedule to post a review.We apologize for the inconvenience caused to you due to the smallness of the bathroom and the shower curtain.We will step up our cleaning and checking of the shower curtains to ensure that this does not happen again in the future.I am saddened because it is difficult to make immediate improvements to the bathroom.In other areas, we will focus on customer service and service to meet customer expectations.All of our staff will continue to work hard to create a hotel where our guests will say, I'm glad I stayed here'' and I want to stay here again.''If you have a chance, please come to SARASA HOTEL Namba again. All the staff are looking forward to your next visit.

8/10 Good

Alonso

Stayed 3 nights in Sep 2023
Response from SARASA HOTEL なんば口コミ担当 on 2023/10/8
この度は、数あるホテルの中から、SARASAHOTELなんばをご利用いただき誠にありがとうございます。また、貴重なお時間を頂き評価をしてくださったこと重ねてお礼申し上げます。これからもお客様にご満足いただけるホテルであり続けられるよう、お言葉に慢心せず、サービスを磨き続けてまいります。これからもご愛顧いただけますと幸いでございます。また機会がございましたら当ホテルをご利用下さいませ。

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice area
The room is spacious and nice. All perfect except for the air conditioning : it was hard to tune and if was too windy. Anyway a really good hotel in a fantastic position.
Stayed 3 nights in Aug 2023
Response from SARASA HOTEL NAMBA Reception on 2023/9/16
Thank you for staying at SARASA HOTEL Namba.We would also like to thank you for your review and high rating.We are happy to hear that you were satisfied with the room and location.Regarding the air conditioner, we apologize for the inconvenience caused as it was difficult to adjust.If you need to make any adjustments, please feel free to contact our front desk staff.If you have a chance, please stay at SARASA HOTEL Namba again. We look forward to seeing you again.

8/10 Good

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we enjoyed staying here. Staff were pleasant and the area was perfectly located. Easy access to all trains and buses for travel etc. When we checked in, the room was clean and tidy, (clean sheets and towels etc) but maid service only cleaned the rooms once a week, which was the main downside, particularly if you're staying there for two weeks.
Stayed 13 nights in Aug 2023
Response from SARASA HOTEL NAMBA Reception on 2023/9/16
Thank you for staying at SARASA HOTEL Namba.We would also like to thank you for your review and high rating.We are happy to hear that you were satisfied with the room and location.We also appreciate your compliments to our staff. This is our greatest encouragement. We will continue to do our best to provide hospitality that will make our customers smile!However, we apologize for any inconvenience caused regarding the cleaning of your room.Currently, our hotel is cleaned once a week, as you said. We will consider making the span a little shorter. Thank you for your valuable feedback.If you have a chance, please stay at SARASA HOTEL Namba again. We look forward to seeing you again.

10/10 Excellent

Ching

Traveled with group
Liked: Cleanliness, staff & service
The staff are so nice, location very convenient and quiet at night
Stayed 5 nights in Jul 2023
Response from SARASA HOTEL NAMBA Reception on 2023/9/16
Thank you for staying at SARASA HOTEL Namba.We would also like to thank you for your review and high rating.We are happy to hear that you were satisfied with the room and location.We also appreciate your compliments to our staff. This is our greatest encouragement. We will continue to do our best to provide hospitality that will make our customers smile!If you have a chance, please stay at SARASA HOTEL Namba again. We look forward to seeing you again.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 10 nights in Jul 2023
Response from SARASA HOTEL NAMBA Reception on 2023/9/22
Thank you for using our hotel and for posting a review.We look forward to seeing you again.

10/10 Excellent

CHI SHING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, convenient location
Stayed 10 nights in Jul 2023
Response from SARASA HOTEL NAMBA Reception on 2023/9/22
All of our staff members are very happy to hear that you were satisfied with your stay.If you come to Osaka again, please use SARASA HOTEL Namba.Thank you for your review

2/10 Terrible

Anthony Tze Wang

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is the worst hotel I stayed so far in Osaka. First of all, they don't supply toothbrushes and toothpaste, no shower cab, no hair comb, no NOTHING! You have to pay for it at the front desk if you need one. Paying for these was acceptable 20 years ago, but now is 2023!!! What the.... The next thing I hate about this hotel is the bathroom smells terrible. The gutter must have filled and stuffed with tons of hair or other disposals. The drain didn't work like it supposed to. When you wash your face, all the water that went down the sink came back up from the ground. I had an 8 minutes showers in the tub, the bathroom floor was flooded like hell. It was a terrible experience staying in this hotel, I swear to GOD, I will never EVER stay another night at this hotel. PERIOD!!!!
Response from SARASA HOTEL NAMBA Reception on 2023/9/22
Thank you for posting your review.We apologize for any inconvenience caused during your stay.Our work is part of the SDGS.To reduce plastic waste, we use bamboo amenities.About cleaningStrengthen cleaning staff training and strengthen checks.Thank you for using our services.

4/10 Poor

KWOK YU

Traveled with family and small children
Disliked: Cleanliness
Wifi doesn't work on 11/F and only work in lobby, we get offline for every 15 seconds. It's very annoying for doing business stuff. The staff can't resolve the problem, and staying for 7 days and not eligible for room cleaning is the 1st time I have ever heard after travelling for 30 years.
Stayed 7 nights in Jul 2023

8/10 Good

Luis M

Stayed 3 nights in Jun 2023
Response from SARASA HOTEL Namba on 2023/7/22
Thank you for booking at SARASA HOTEL Namba this time.In addition, all the staff are very happy to receive a high evaluation while they are busy.How was your breakfast?The hotel offers a Japanese, Western, and Chinese buffet breakfast.The staff's recommendation is "spring rolls"!If you have another chance, please make a reservation for a plan with breakfast.We will do our best every day to satisfy our customers.If you have another chance, please stay at SARASA HOTEL Namba.We are looking forward to seeing you again.

10/10 Excellent

Luis M

Stayed 1 night in Jun 2023
Response from SARASA HOTEL Namba on 2023/7/22
Thank you for booking at SARASA HOTEL Namba this time.In addition, all the staff are very happy to receive a high evaluation while they are busy.Did you have a good time during your stay?We will do our best every day to satisfy our customers.If you have another chance, please stay at SARASA HOTEL Namba.We are looking forward to seeing you again.

10/10 Excellent

YU

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loccation is excellent, easy to go to airport and the shopping centre
Stayed 5 nights in May 2023
Response from SARASA HOTEL NAMBA Reception on 2023/5/27
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and thanks for your kind comments on our hotel location.We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely

8/10 Good

Frances

Stayed 2 nights in Apr 2023
Response from SARASA HOTEL Namba on 2023/6/6
Thank you for staying at SARASA HOTEL Namba this time.All the staff are very happy to receive such a high evaluation.Did you have a good time during your stay?We are currently working on the SDGs.We sell bamboo amenities (toothbrushes and razors) at the front desk instead of plastic ones, so please buy them next time you have the chance.We are looking forward to seeing you again next time.

8/10 Good

Di

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a great option. It was a tad difficult to get from Namba station. The room was ok but the sofa bed was hard and uncomfortable.
Stayed 3 nights in Apr 2023
Response from SARASA HOTEL NAMBA Reception on 2023/5/27
Thank you for your stay at SARASA HOTEL Namba.I apologized that take you any inconvenience during your stay.We will continue to make an effort to provide the best service for the guests. Thank you again for your valuable reviews on us and we are looking forward to welcoming you on your next stay with us. Sincerely,

8/10 Good

RYUSUKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Ficility
Stayed 12 nights in Oct 2022
Response from SARASA HOTEL なんば 口コミ担当 on 2022/11/8
Dear RYUSUKEThank you for your stay and evaluation with SARASA HOTEL NAMBA.We are very happy to know you spent pleasurable time in your stay.If you have any chance to come to Osaka, We are looking forward to seeing you at our hotel again.Sincerely,SARASA HOTEL NAMBAReception

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Really surprised for the quality and low price!
Stayed 1 night in Sep 2022
Response from SARASA HOTEL なんば 口コミ担当 on 2022/9/17
Dear Sir/MadamThank you for staying at SARASA HOTEL Namba and thank you for your kind comments on our staff service .We are delighted to know that you had a pleasurable time staying with us. We will continue to make an effort to provide the best service for our guests.We are looking forward to welcoming you on your next stay with us. Sincerely,SARASA HOTEL NAMBAReception

8/10 Good

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Aug 2022
Response from SARASA HOTEL なんば 口コミ担当 on 2023/2/3
Akira様この度は数あるホテルの中からSARASA HOTEL なんばをお選びいただき誠にありがとうございます。今回のご宿泊では快適にお過ごしいただけましたでしょうか。またの機会がございましたら、是非SARASA HOTEL なんばをご利用くださいませ。スタッフ一同心よりお待ちいたしております。お忙しいところ口コミをご投稿いただきありがとうございました。SARASA HOTEL なんば口コミ担当

10/10 Excellent

GEORGE

Stayed 6 nights in Jul 2022

6/10 Okay

Puoyhuong

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

Masahiro

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020
Response from SARASA HOTEL NAMBA/Asae on 2020/3/28
この度はSARASAHOTELなんばにご宿泊頂きまして誠にありがとうございました。 またお忙しい中のご投稿に重ねて御礼申し上げます。 また機会がございましたらSARASAHOTELなんばをお選び頂けましたら幸いでございます。 ご利用ありがとうございました。

2/10 Terrible

Verified traveler

Stayed 4 nights in Feb 2020
Response from SARASA HOTEL NAMBA/Asae on 2020/3/15
この度はSARASAHOTELなんばにご宿泊頂きまして誠にありがとうございました。 また大阪にお越しの際にはSARASAHOTELなんばにお越し下さいませ。 またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, directly from airport, many eateries and convenient store nearby feel very safe
Stayed 5 nights in Feb 2020
Response from SARASA HOTEL NAMBA on 2020/3/6
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We appreciate your detailed review of the hotel and are glad to read that you were mostly happy with your experience. The point that guests can go shopping soon is gaining popularity. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely yours, Taniguchi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very convenient, walkable to most of the tourists area. Very good amenities. Many restaurants, shopping mall. Centralised location.
Stayed 6 nights in Feb 2020
Response from SARASA HOTEL NAMBA on 2020/3/4
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. I am happy to hear that you enjoyed the hotel's convenient location and a comfortable stay with us. The point that guests can go shopping and go to the restaurants soon are gaining popularity. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely yours, Taniguchi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Good location. Nice & comfortable room. The only negative is check out 10am which is too early.
Stayed 4 nights in Feb 2020
Response from SARASA HOTEL NAMBA on 2020/2/20
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. I am happy to hear that you enjoyed the hotel's convenient location and a comfortable stay with us. The point that guests can go shopping soon is gaining popularity. However we are sorry about our luck of guidance that all the guests can extend check-out time with additional fee. We will continue to make an effort to provide the best service for our guests. We look forward to welcoming you on your next stay with us. Sincerely yours, Taniguchi

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night's stay
Just a 1 night stay but a good positive experience. We booked a twin bedded room. It was larger than our previous stays in the area. There was plenty of room for a sofa and work station. The bathroom had a sink but there was also a 2nd one in an alcove within the bedroom. We felt very comfortable. Everything was in good order and it was nice to have a wooden floor rather than carpets. The breakfast was modest in price but had a good selection of European and Japanese foods.
Stayed 1 night in Feb 2020
Response from SARASA HOTEL NAMBA on 2020/2/20
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba. We appreciate your detailed review of our facilities and breakfast. We are delighted to know that you had a pleasurable time staying with us. We will continue to make an effort to provide the best service for our guests. We look forward to welcoming you on your next stay with us. Sincerely yours, Taniguchi

8/10 Good

Dima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in convenient location. Twin room is big enough and the breakfast was good.
Stayed 2 nights in Jan 2020
Response from SARASA HOTEL NAMBA/Asae on 2020/2/1
Dear Sir, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from SARASA HOTEL NAMBA on 2020/1/8
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We look forward to welcoming you on your next stay with us. Sincerely, Taniguchi

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station & Kuromon Market. Room is smaller than expected, especially the bathroom
Stayed 3 nights in Dec 2019
Response from SARASA HOTEL NAMBA on 2019/12/29
Dear Sir/Ma’am, Thank you for staying at SARASA HOTEL Namba. We are sorry that the bathroom is small which caused you an inconvenient. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Large room with great location. Very convenient to go to fresh market and shopping area.
Stayed 1 night in Dec 2019
Response from SARASA HOTEL NAMBA on 2019/12/27
Dear Sir/Madam Thank you for your staying at SARASA HOTEL NAMBA and sharing your review with us. Also,our hotel is close to shopping areas such as Kuromon Market. It has been well received by customers. Our warm hospitality awaits your return sometime soon. Best Regards. SARASA HOTEL NAMBA FRONT Akamine

10/10 Excellent

Aoi, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast spread was good, although the restaurant is small they try to rotate the food so that you don’t get to eat the same thing every morning
Stayed 7 nights in Dec 2019
Response from SARASA HOTEL NAMBA on 2019/12/14
Dear Sir/Ma'am, Thank you for staying at SARASA HOTEL Namba, and thank you for your evaluation about our breakfast. We are sorry lack of our variation of our breakfast which we could not make you enjoy our breakfast everyday. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

8/10 Good

Leung

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from SARASA HOTEL NAMBA on 2019/12/2
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi

6/10 Okay

Kenneth

Traveled with family
Liked: Cleanliness, staff & service
One night stay
Far distance from the train station. Beds were stiff space was adequate for the stay.
Stayed 1 night in Nov 2019
Response from SARASA HOTEL NAMBA on 2019/12/2
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and your comments on us. We are sorry walking distance from the station was far which made you inconvenience. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Japanese business style hotel in convenient location. Handy for public transport, two train stations nearby, and a ten minute walk from the main Dotenbori tourist area. Friendly staff, able to store luggage for you If you arrive prior to the check in time. A good budget option from which to explore the city.
Stayed 3 nights in Nov 2019
Response from SARASA HOTEL NAMBA/Asae on 2019/11/24
Dear Sir, Thank you for staying at SARASA HOTEL NAMBA and thank you for your kind comments on our location and our staff service. The point that guests can go station or restaurants soon is gaining popularity. We will continue to make an effort to provide the best service for our guests. Thank you again for your valuable reviews on us and we are looking forward to welcoming you on your next stay with us. Sincerely

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfortable
This place is cozy! Perfect for just me as a traveler. I loved how close it was to everything in namba and good walk to Dotombori. I would stay again if I were to travel alone again.
Stayed 5 nights in Nov 2019
Response from SARASA HOTEL NAMBA on 2019/11/11
Dear sir/madam, Thank you very much for staying with us and thank you for your evaluation on our location. We are very happy to hear that you have had comfortable stay with us. We will continue to make an effort to provide the best service for our guests.Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Train station and shopping area. Very convenient.
Stayed 3 nights in Oct 2019
Response from SARASA HOTEL NAMBA on 2019/10/26
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba. We are happy to hear that you enjoyed the hotel's convenient location and a comfortable stay with us. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the room is clean. But, the bathroom is a bit small.
Stayed 4 nights in Oct 2019
Response from SARASA HOTEL NAMBA on 2019/10/26
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and thank you for your kind comments on our staff service as well as facilities. However, we are sorry that the bathroom is small which caused you an inconvenient. We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff was cheerful and helpful. Did not find anything negative about the place.
Stayed 1 night in Oct 2019
Response from SARASA HOTEL NAMBA on 2019/10/26
Dear sir/mamdam, Thank you for staying at SARASA HOTEL Namba and thank you for your kind comments on our staff service as well as our location. We are delighted to know that you had a pleasurable time staying with us. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi

10/10 Excellent

America, San Jose CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly remodeled, almost have everything you need in a hotel. Very quiet and almost ideal location. Will come back next time.
Stayed 3 nights in Oct 2019
Response from SARASA HOTEL NAMBA on 2019/10/19
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba. We appreciate your detailed review of the hotel and glad to read that you were mostly happy with your experience.We will continue to make an effort to provide the best service for our guests. Thank you again for sharing your experience, we hope to welcome you back in the near future. Sincerely, Taniguchi

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and accommodating. Even when I came in before check-in, they held onto my luggage while I killed time around the area. It’s clean, and smack dab in the perfect spot for food and shopping. I’ll definitely come back here next time I’m in the area.
Stayed 3 nights in Sep 2019
Response from SARASA HOTEL NAMBA on 2019/10/5
Dear Sir/Madam Thank you for staying at SARASA HOTEL Namba this time. All the staff are very pleased because you were able to spend a comfortable time. Our check-in time is from 15:00, so you can leave your luggage before you check-in. There are many tourist spots and restaurants around the hotel, and many customers are saying they like our location. We welcome you SARASA HOTEL NAMBA when you have chance to visit Osaka. We look forward to seeing you again next time. SARASA HOTEL NAMBA FRONT Akamine

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is just 5mins walk from Nankai Namba Station. It's adjacent to Kuromon Market and Denden town so it's pretty close to everything. Hotel staff is polite and there's no problem with communication. Room is very spacious especially in Japanese standard, toilet is relatively small but cozy enough to make you feel comfortable. Luggage storage is available upon checkout and my bags were well taken care of. Overall, enjoyed the stay and would recommend to both families and couples for a nice and recent stay in Central Osaka.
Stayed 1 night in Oct 2019
Response from SARASA HOTEL NAMBA on 2019/10/5
Dear Sir/Madam Thank you for staying at SARASA HOTEL NAMBA. The staff and I would like to thank you for choosing our place during your precious time here. We are glad to hear that you have enjoyed staying with us. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction Once again, we would like to express our sincere thanks for choosing our place. SARASA HOTEL NAMBA FRONT Akamine

10/10 Excellent

Joice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Namba
Super close to Namba station and all the food and shopping you want to do..great location. Its like a hidden little gem.
Stayed 4 nights in Sep 2019
Response from SARASA HOTEL NAMBA/ Oshima on 2019/10/4
Dear Sir, Thank you for staying at SARASA HOTEL NAMBA and thank you for your kind comments on our location. The point that guests can go shopping or restaurants soon and it is close to Namba station is gaining popularity. We are looking forward to welcoming you on your next stay with us. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He property was in a good location, clean, friendly and helpful staff. I would return to the location on my next trip.
Stayed 2 nights in Sep 2019
Response from SARASA HOTEL NAMBA on 2019/10/3
Dear Sir, Thank you for staying at SARASA HOTEL Namba. Also thank you for kind comments on our facilities. We are delighted to know that you had a pleasurable time staying with us. We will continue to strive to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely

8/10 Good

Erika

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from SARASA HOTEL NAMBA/Asae on 2019/10/1
Dear Sir, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely,

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Room space too narrow, no space to open the baggage. The height of the bed a little bit low. Can’t arrange 2 room aside together
Stayed 2 nights in Sep 2019
Response from SARASA HOTEL NAMBA on 2019/10/1
Dear sir/madam, Thank you for staying with us and your comments to us. We are sorry you felt uncomfortable during your stay. We can arrange two rooms aside together depends on the room type and reservation situation. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from SARASA HOTEL NAMBA on 2019/9/30
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi

10/10 Excellent

Baghya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from SARASA HOTEL NAMBA on 2019/9/19
Dear sir/madam, Thank you for staying at SARASA HOTEL Namba and thank you for your evaluation on our hotel. We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely, Taniguchi