Reception

Reviews of Oriental Hotel Universal City

3.5 out of 5
Oriental Hotel Universal City
6-chome-2-78 Shimaya, Konohana, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 415 reviews" "
Rating 8 - Good. 109 out of 415 reviews" "
Rating 6 - Okay. 47 out of 415 reviews" "
Rating 4 - Poor. 13 out of 415 reviews" "
Rating 2 - Terrible. 17 out of 415 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nurtdin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff ,excellent service
Stayed 4 nights in Apr 2024
Response from Oriental Hotel Universal City All the staff on 2024/4/23
Thank you very much for choosing to stay at Oriental Hotel University.We are very honored to hear your warm words and that you were satisfied with our service.We hope that you will stay with us again when you have the opportunity to visit Osaka.All of us at Oriental Hotel Universalcity will continue to do our best to make your stay a memorable one, and we look forward to your continued patronage.Oriental Hotel UniversityFront Desk

10/10 Excellent

Philip, Arvada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient hotel both to travel throughout Osaka and to Universal Studios. Facilities were very comfortable and convenient.
Stayed 4 nights in Apr 2024
Response from Oriental Hotel Universal City All the staff on 2024/4/14
Thank you very much for staying at the Oriental Hotel Universal City.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you again the next time you visit us.

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service
Hotel inside Universal City, which is convenient to shops, restaurants, the station and Universal Studios. But hotel is outdated and not enough amenities like gym, laundry facility or room service. You are paying for the location.
Stayed 3 nights in Apr 2024
Response from Oriental Hotel Universal City All staff on 2024/4/7
Thank you very much for staying at Oriental Hotel Universal City.We will share the feedback we received within the company and will continue to work hard to ensure everyone's satisfaction.We apologize for the inconvenience, but we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff

8/10 Good

Mizuki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to JR station and USJ. Nice breakfast buffet. Everythng great except the room is too small for 4 persons.
Stayed 1 night in Mar 2024
Response from Oriental Hotel Universal City All the staff on 2024/3/26
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Mar 2024
Response from Oriental Hotel Universal City All the staff on 2024/3/26
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

6/10 Okay

Anna

Traveled with family
The rooms are small. It's clean though but it's very hot. The aircon is not letting us adjust it. It's default to a heater. Food options are good though.
Stayed 2 nights in Feb 2024
Response from Oriental Hotel Universal City All the staff on 2024/2/25
Thank you very much for staying at the Oriental Hotel Universal City.We apologise for any inconvenience caused by the air conditioning system.We will share your feedback internally and work to make the hotel more satisfactory for everyone.We are very sorry for the inconvenience, but we would like to thank you for your continued patronage.

6/10 Okay

AIXUAN

Traveled with family
Disliked: Property conditions & facilities
Facilities are old and not clean
Stayed 3 nights in Jan 2024
Response from From all of us at Oriental Hotel Universal City on 2024/1/28
We apologize for any discomfort caused by the inadequate cleaning.We will work to improve the situation.

10/10 Excellent

Lhen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is the best location for universal studio. Its has 5 convenience store and a various restaurants.
Stayed 2 nights in Jan 2024
Response from Oriental Hotel Universal City All the staff on 2024/1/13
Thank you for staying at Oriental Hotel Universal City.Did you relux during your stay?If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.

2/10 Terrible

TONIE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We unfortunately dealt with racism. We watched the female front desk staff check in several Japanese guest but when I approached asking if I could be checked in as well I was told I would have to wait until checkin. There was a really kind gentleman working the front desk who told the female front desk staff that he was going to check us in anyway about twenty minutes before check in. I truly want to thank him because I was literally on the verge of tears after watching over eight Japanese families be checked in and go to their rooms. After this we didn’t have any more issues but it is just heartbreaking dealing with such obvious racism. I am rating one star based on the racism alone.
Stayed 3 nights in Dec 2023
Response from From all of us at Oriental Hotel Universal City on 2024/1/13
Thank you very much for your stay at the Oriental Hotel Universal City.Thank you again for your kind comments.We sincerely apologize for any inadequacies in the guidance provided by our staff upon your arrival.We understand that the basis of our service is to provide fair information to all our guests, but we are deeply sorry for our inadequate response on this occasion.All of us at Oriental Hotel Universal City will make every effort to respond to your comments and requests, one by one.We hope you will continue to patronize Oriental Hotel Universal City in the future.We look forward to welcoming you again.

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel, excellent room space and service.
Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2024/1/8
Thank you very much for staying at the Oriental Hotel universal city.About breakfast, I feel very honored that I can receive words of the praise.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.Oriental Hotel universal cityAll the staff

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location when visitng USJ as the hotel is right on the city walk. The train station is right next to the hotel so it’s easy to get around. Several food options and stores for shopping. The area is safe and secure. Hotel staff are friendly, resourceful, helpful, and very accomodating. Excellent service - Will definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at our hotel the other day.All the staff are very happy that we were able to provide you with a comfortable stay.We look forward to seeing you again.Oriental Hotel universalcityAll the staff

10/10 Excellent

SHAOFEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at our hotel the other day.All the staff are very happy that we were able to provide you with a comfortable stay.We look forward to seeing you again.Oriental Hotel universalcityAll the staff

10/10 Excellent

Apple

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families who are going to USJ for a short stay. The breakfast buffet was good though they served the same menu daily. The room is not big but cosy enough for 4 pax. It is just located beside the train station and a few minutes to USJ. There are many food options at this area.
Stayed 5 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at Oriental Hotel Universal City.We are very honored to receive your compliments regarding our breakfast.We also apologize for the inconvenience and discomfort caused during check-in.We will share the feedback we received within the company and will continue to work hard to ensure everyone's satisfaction.We apologize for the inconvenience, but we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff

10/10 Excellent

WING SUM SAM, HONG KONG

Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2024/1/8
Thank you very much for being granted staying with the Oriental Hotel universal city.Thank you for the evaluation. This stay is honored to be satisfied.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.Oriental Hotel universal cityAll the staff

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place to stay
the location is amazing. less than 3 mins walking distance to the Universal studios. the staffs are friendly. Overall, the experience is pretty good
Stayed 3 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/18
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

10/10 Excellent

Soo Yik

Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/16
这次被东方宾馆全部·城市赐予住宿,表示衷心感谢。住宿得到评价,表示衷心感谢。今后也是因为工作人员大家是专心的打算为了今后们能得到不变化的惠顾所以发自心里向被各位爱的酒店请求帮助。东方宾馆全部·城市工作人员大家

10/10 Excellent

Swee hoe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to USJ with many dining options.
Stayed 3 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/12
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

10/10 Excellent

Lourene

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Universal
Response from From all of us at Oriental Hotel Universal City on 2024/2/14
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your positive feedback.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one. We look forward to your continued patronage in the future.Oriental Hotel Universal Cityall the staff

10/10 Excellent

Tien Kai

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to USJ. Staff is very attentive and helpful. Room is spacious and good.
Stayed 1 night in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/7
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff

10/10 Excellent

jovilyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything is excellent except for the waiting for the available parking slot.
Stayed 1 night in Nov 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/11/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we are glad for your compliment. It makes us motivated.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 4 nights in Nov 2023
Response from Oriental Hotel Universal City All the staff on 2023/11/21
k you very much for choosing Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

8/10 Good

Grace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good and the hotel is pretty new. However, the lobby can get abit noisy and crowded as they cater for student groups. Fewer staff at the lobby as they use more auto check in , checkout
Stayed 3 nights in Oct 2023
Response from Oriental Hotel Universal City All the staff on 2023/11/2
Thank you very much for staying at Oriental Hotel Universal City.We would also like to thank you again for taking the time to send us your comments about our hotel.We are very sorry to hear that the lobby was crowded and that you had to wait, and we apologize for any discomfort this may have caused.We will continue to receive feedback from our guests and will make every effort to make the hotel more comfortable for our guests.We look forward to welcoming you again.

2/10 Terrible

Aneudi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay away!!!!
What hotel has no a/c, staying in a hot room and all they give you is a fan to fix it, this is a sorry excuse for a hotel, don't stay there not worth the money!!!!!!
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Staff on 2023/10/27
Thank you very much for staying at Oriental Hotel Universal City.We would also like to thank you again for your comments about our hotel.We are very sorry for the discomfort you experienced regarding the air conditioning.We are considering ways to make it more convenient for our guests in the future, including alternative suggestions.We will continue to take your comments into consideration as we strive to make the hotel more comfortable for our guests.We look forward to your continued patronage of Oriental Hotel Universal City.

6/10 Okay

Greg

Liked: Cleanliness, property conditions & facilities
Good for a bed
Great location, nice lobby but awful check in. The automated system is terrible for a foreigner to use and the process over complicated and time consuming. Room very small but ok. AC only had low, medium and high setting. None seemed to cool the room.
Stayed 1 night in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/16
Thank you very much for staying at the Oriental Suites Airport Osaka RinkuAlso, we appreciate for your gracious post.However, we apologize for poorly cleaned.We will reconsider cleaning status of clean staff and to improve it.We will make our best effort that the guests can spend the time comfortably.We look forward to your next visit.Sincerely, Oriental Suites Airport Osaka RinkuHotel ManagerShinjiro Hanaoka

10/10 Excellent

andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights, with my family. The room is great. Recommended
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/13
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location.
Great hotel very close to the Ed ntrance of universal studios and surrounded by restaurants. Very close to train station. Breakfast is great- with a wall of donuts if you like donuts…. Room was big. Bed and pillows slightly hard.
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/13
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we are glad for your compliment. It makes us motivated.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2min walk to the restaurants, train station and universal studios
Stayed 3 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/10/9
Thank you for choosing Oriental Hotel Universal City for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only good thing about this hotel was the fact that it is in the city walk of universal. One of the worst hotels i have stayed in. Bathroom was tiny, junky, and dirty. Shower curtain had pink mold on it and there was stuff not cleaned from previous hotel person.
Stayed 3 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/10/9
Thank you for choosing Oriental Hotel Universal City for your recent trip in Osaka.Your valuable feedback is greatly appreciated and surely enables us to continuously improve our operation and guest service. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this hotel. Excellent location
We LOVED this hotel. Excellent location, super modern with a great feel. Highly recommend!
Stayed 2 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/9/25
Thank you for staying at Oriental Hotel Universal City.We are very honored to receive this compliment.All the staff will make every effort to create a hotel where the guest can spend a little more comfortable stay.We are looking forward to welcoming you back soon.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Oriental Hotel Universal City All staff on 2023/9/23
Thank you very much for being granted staying with the Oriental Hotel universal city.You seemed to be able to relax relaxedly, and a stay is honored.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tier 1 service for a tier 1 booking.
Stayed 1 night in Aug 2023
Response from Oriental Hotel Universal City All the staff on 2023/8/31
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.

10/10 Excellent

Glenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for USJ. No amenities other than breakfast. A very nice place to sleep, have breakfast, and be in air conditioning. It was 99F when we were there. Just outside is Universal Citywalk. Lots of restaurants and shops. 2 minute walk to USJ entrance.
Stayed 4 nights in Aug 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/8/11
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

MARTINEZ CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located just a few steps from USJ
Stayed 3 nights in Aug 2023
Response from Oriental Hotel Universal City All the staff on 2023/8/10
Thank you for staying at Oriental Hotel Universal City.Once again, we would like to thank you for providing us with your feedback.We are looking forward to seeing you again.

8/10 Good

Justin

Stayed 2 nights in Aug 2023
Response from Oriental Hotel Universal City Staff on 2023/8/23
Thank you very much for staying at the Oriental Hotel Universal City.We are looking forward to your continued patronage as we strive to become a hotel loved by everyone.

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for families and convenient location to dining and Universal Studios!
Stayed 3 nights in May 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/7/28
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location and Accommodations
Stayed 2 nights in Jul 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/24
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay a memorable one, and we sincerely hope that you will continue to patronize us.We look forward to welcoming you again.

10/10 Excellent

Haley

Stayed 2 nights in Jul 2023
Response from オリエンタルホテル ユニバーサル・シティ スタッフ一同 on 2023/8/10
オリエンタルホテル ユニバーサル・シティにご宿泊頂き誠にありがとうございます。また当館への評価をお寄せ頂き、重ねて御礼申し上げます。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so easy to find and walk to from the station as well as Universal Studio. The staff was very friendly and helpful. The rooms were very clean and great to relax in. All in all, a very enjoyable stay!
Stayed 2 nights in Jul 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/20
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

10/10 Excellent

Keiko

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from オリエンタルホテル ユニバーサル・シティ スタッフ一同 on 2023/7/20
この度はオリエンタルホテル ユニバーサル・シティにご宿泊を賜り誠にありがとうございます。これからも皆様に愛されるホテルを目指しスタッフ一同精進して参る所存でございますので、今後共変らぬご愛顧を頂戴出来ますよう心よりお願い申し上げます。

10/10 Excellent

Yuko

Stayed 1 night in Jun 2023
Response from オリエンタルホテル ユニバーサル・シティ スタッフ一同 on 2023/8/6
この度はオリエンタルホテル ユニバーサル・シティにご宿泊を賜り誠にありがとうございます。これからも皆様に愛されるホテルを目指しスタッフ一同精進して参る所存でございますので、今後共変らぬご愛顧を頂戴出来ますよう心よりお願い申し上げます。

8/10 Good

Kwong Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good, very close to USJ. T check in procedure was quite trouble to the guest which need to input everything but there were more than enough staffs at front desk.
Stayed 2 nights in Jul 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/9
Thank you very much for staying at the Oriental Hotel Universal City.We would also like to thank you again for your kind and detailed contribution to our website.We are very sorry for the inconvenience you experienced during check-in.We will share your kind words within our company, and we will do our best to satisfy all of our guests.

10/10 Excellent

terri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to universal studios. Close to train station. Lots of dining options and convenient stores close by. Clean rooms and friendly helpful staff
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/9
Thank you very much for staying at the Oriental Hotel Universal City.We would also like to thank you again for your kind contribution to our website.All of us at the Oriental Hotel Universal City will continue to make every effort to make your stay as enjoyable as possible and we look forward to your continued patronage.

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is accessible to train station and 2 mins.walk to universal studio..Rooms is very clean..Complete amenities you don't have to worry if you forgot toothbrush,comb, razor etc..Recommended for family traveller..
Stayed 2 nights in Jun 2023
Response from All the staff on 2023/7/1
Thank you for staying at Oriental Hotel Universal City.We are pleased to hear that you had a comfortable stay in general.Also, I am glad that you liked the bathroom amenities.We are looking forward to seeing you again.

10/10 Excellent

Shu ling

Stayed 1 night in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Joshua

Stayed 6 nights in Jun 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/18
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.

10/10 Excellent

HAZEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful hotel with good food. Service is very friendly.
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/26
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Toilet sink was very difficult to use. It was too low
Stayed 2 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/23
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

John

Liked: Cleanliness
It was nice to have a hotel on Universal City property which made it very convenient.
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/19
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager

10/10 Excellent

Matthew

Stayed 3 nights in May 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/19
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager