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Response from Oriental Hotel Universal City All the staff on 2024/4/23
Thank you very much for choosing to stay at Oriental Hotel University.We are very honored to hear your warm words and that you were satisfied with our service.We hope that you will stay with us again when you have the opportunity to visit Osaka.All of us at Oriental Hotel Universalcity will continue to do our best to make your stay a memorable one, and we look forward to your continued patronage.Oriental Hotel UniversityFront Desk
Incredibly convenient hotel both to travel throughout Osaka and to Universal Studios. Facilities were very comfortable and convenient.
Philip
Stayed 4 nights in Apr 2024
Response from Oriental Hotel Universal City All the staff on 2024/4/14
Thank you very much for staying at the Oriental Hotel Universal City.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you again the next time you visit us.
8/10 Good
Janice
Traveled with family
2024/4/6
Liked: Cleanliness, staff & service
Hotel inside Universal City, which is convenient to shops, restaurants, the station and Universal Studios.
But hotel is outdated and not enough amenities like gym, laundry facility or room service. You are paying for the location.
Janice
Stayed 3 nights in Apr 2024
Response from Oriental Hotel Universal City All staff on 2024/4/7
Thank you very much for staying at Oriental Hotel Universal City.We will share the feedback we received within the company and will continue to work hard to ensure everyone's satisfaction.We apologize for the inconvenience, but we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
Excellent location, close to JR station and USJ. Nice breakfast buffet. Everythng great except the room is too small for 4 persons.
Mizuki
Stayed 1 night in Mar 2024
Response from Oriental Hotel Universal City All the staff on 2024/3/26
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
Response from Oriental Hotel Universal City All the staff on 2024/3/26
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
6/10 Okay
Anna
Traveled with family
2024/2/25
The rooms are small. It's clean though but it's very hot. The aircon is not letting us adjust it. It's default to a heater. Food options are good though.
Anna
Stayed 2 nights in Feb 2024
Response from Oriental Hotel Universal City All the staff on 2024/2/25
Thank you very much for staying at the Oriental Hotel Universal City.We apologise for any inconvenience caused by the air conditioning system.We will share your feedback internally and work to make the hotel more satisfactory for everyone.We are very sorry for the inconvenience, but we would like to thank you for your continued patronage.
6/10 Okay
AIXUAN
Traveled with family
2024/1/27
Disliked: Property conditions & facilities
Facilities are old and not clean
AIXUAN
Stayed 3 nights in Jan 2024
Response from From all of us at Oriental Hotel Universal City on 2024/1/28
We apologize for any discomfort caused by the inadequate cleaning.We will work to improve the situation.
The hotel is the best location for universal studio. Its has 5 convenience store and a various restaurants.
Lhen
Stayed 2 nights in Jan 2024
Response from Oriental Hotel Universal City All the staff on 2024/1/13
Thank you for staying at Oriental Hotel Universal City.Did you relux during your stay?If you have any chance to visit Osaka, please choose our hotel again and we are looking forward to seeing you again.
We unfortunately dealt with racism. We watched the female front desk staff check in several Japanese guest but when I approached asking if I could be checked in as well I was told I would have to wait until checkin. There was a really kind gentleman working the front desk who told the female front desk staff that he was going to check us in anyway about twenty minutes before check in. I truly want to thank him because I was literally on the verge of tears after watching over eight Japanese families be checked in and go to their rooms. After this we didn’t have any more issues but it is just heartbreaking dealing with such obvious racism. I am rating one star based on the racism alone.
TONIE
Stayed 3 nights in Dec 2023
Response from From all of us at Oriental Hotel Universal City on 2024/1/13
Thank you very much for your stay at the Oriental Hotel Universal City.Thank you again for your kind comments.We sincerely apologize for any inadequacies in the guidance provided by our staff upon your arrival.We understand that the basis of our service is to provide fair information to all our guests, but we are deeply sorry for our inadequate response on this occasion.All of us at Oriental Hotel Universal City will make every effort to respond to your comments and requests, one by one.We hope you will continue to patronize Oriental Hotel Universal City in the future.We look forward to welcoming you again.
Well located hotel, excellent room space and service.
Javier
Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2024/1/8
Thank you very much for staying at the Oriental Hotel universal city.About breakfast, I feel very honored that I can receive words of the praise.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.Oriental Hotel universal cityAll the staff
Perfect location when visitng USJ as the hotel is right on the city walk. The train station is right next to the hotel so it’s easy to get around. Several food options and stores for shopping. The area is safe and secure. Hotel staff are friendly, resourceful, helpful, and very accomodating. Excellent service - Will definitely stay here again.
Aurora
Stayed 4 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at our hotel the other day.All the staff are very happy that we were able to provide you with a comfortable stay.We look forward to seeing you again.Oriental Hotel universalcityAll the staff
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at our hotel the other day.All the staff are very happy that we were able to provide you with a comfortable stay.We look forward to seeing you again.Oriental Hotel universalcityAll the staff
10/10 Excellent
Apple
Traveled with family and small children, Traveled with family
Great for families who are going to USJ for a short stay. The breakfast buffet was good though they served the same menu daily. The room is not big but cosy enough for 4 pax. It is just located beside the train station and a few minutes to USJ. There are many food options at this area.
Apple
Stayed 5 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/31
Thank you very much for staying at Oriental Hotel Universal City.We are very honored to receive your compliments regarding our breakfast.We also apologize for the inconvenience and discomfort caused during check-in.We will share the feedback we received within the company and will continue to work hard to ensure everyone's satisfaction.We apologize for the inconvenience, but we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
10/10 Excellent
WING SUM SAM, HONG KONG
2023/12/18
WING SUM SAM
Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2024/1/8
Thank you very much for being granted staying with the Oriental Hotel universal city.Thank you for the evaluation. This stay is honored to be satisfied.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.Oriental Hotel universal cityAll the staff
the location is amazing. less than 3 mins walking distance to the Universal studios.
the staffs are friendly. Overall, the experience is pretty good
Verified traveler
Stayed 3 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/18
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
10/10 Excellent
Soo Yik
2023/12/14
Soo Yik
Stayed 2 nights in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/16
Response from Oriental Hotel Universal City All the staff on 2023/12/12
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
Response from From all of us at Oriental Hotel Universal City on 2024/2/14
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your positive feedback.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one. We look forward to your continued patronage in the future.Oriental Hotel Universal Cityall the staff
10/10 Excellent
Tien Kai
Traveled with family and small children, Traveled with partner, Traveled with family
Very near to USJ. Staff is very attentive and helpful. Room is spacious and good.
Tien Kai
Stayed 1 night in Dec 2023
Response from Oriental Hotel Universal City All the staff on 2023/12/7
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
10/10 Excellent
jovilyn
Traveled with family and small children, Traveled with family
2023/11/26
Liked: Cleanliness, staff & service, amenities
Everything is excellent except for the waiting for the available parking slot.
jovilyn
Stayed 1 night in Nov 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/11/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we are glad for your compliment. It makes us motivated.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
Response from Oriental Hotel Universal City All the staff on 2023/11/21
k you very much for choosing Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
Location was good and the hotel is pretty new. However, the lobby can get abit noisy and crowded as they cater for student groups. Fewer staff at the lobby as they use more auto check in , checkout
Grace
Stayed 3 nights in Oct 2023
Response from Oriental Hotel Universal City All the staff on 2023/11/2
Thank you very much for staying at Oriental Hotel Universal City.We would also like to thank you again for taking the time to send us your comments about our hotel.We are very sorry to hear that the lobby was crowded and that you had to wait, and we apologize for any discomfort this may have caused.We will continue to receive feedback from our guests and will make every effort to make the hotel more comfortable for our guests.We look forward to welcoming you again.
What hotel has no a/c, staying in a hot room and all they give you is a fan to fix it, this is a sorry excuse for a hotel, don't stay there not worth the money!!!!!!
Aneudi
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Staff on 2023/10/27
Thank you very much for staying at Oriental Hotel Universal City.We would also like to thank you again for your comments about our hotel.We are very sorry for the discomfort you experienced regarding the air conditioning.We are considering ways to make it more convenient for our guests in the future, including alternative suggestions.We will continue to take your comments into consideration as we strive to make the hotel more comfortable for our guests.We look forward to your continued patronage of Oriental Hotel Universal City.
Great location, nice lobby but awful check in. The automated system is terrible for a foreigner to use and the process over complicated and time consuming. Room very small but ok. AC only had low, medium and high setting. None seemed to cool the room.
Greg
Stayed 1 night in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/16
Thank you very much for staying at the Oriental Suites Airport Osaka RinkuAlso, we appreciate for your gracious post.However, we apologize for poorly cleaned.We will reconsider cleaning status of clean staff and to improve it.We will make our best effort that the guests can spend the time comfortably.We look forward to your next visit.Sincerely, Oriental Suites Airport Osaka RinkuHotel ManagerShinjiro Hanaoka
Stayed here for two nights, with my family. The room is great. Recommended
andre
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/13
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
Great hotel very close to the Ed ntrance of universal studios and surrounded by restaurants. Very close to train station. Breakfast is great- with a wall of donuts if you like donuts…. Room was big. Bed and pillows slightly hard.
Jennifer
Stayed 2 nights in Oct 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/10/13
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we are glad for your compliment. It makes us motivated.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
2min walk to the restaurants, train station and universal studios
Aaron
Stayed 3 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/10/9
Thank you for choosing Oriental Hotel Universal City for your recent trip in Osaka.We appreciate your valued review and sincerely look forward to welcoming you back again.
The only good thing about this hotel was the fact that it is in the city walk of universal. One of the worst hotels i have stayed in. Bathroom was tiny, junky, and dirty. Shower curtain had pink mold on it and there was stuff not cleaned from previous hotel person.
Verified traveler
Stayed 3 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/10/9
Thank you for choosing Oriental Hotel Universal City for your recent trip in Osaka.Your valuable feedback is greatly appreciated and surely enables us to continuously improve our operation and guest service. We hope to have the opportunity to welcome you back in the future.
We LOVED this hotel. Excellent location, super modern with a great feel. Highly recommend!
Kerim
Stayed 2 nights in Sep 2023
Response from Oriental Hotel Universal City All the staff on 2023/9/25
Thank you for staying at Oriental Hotel Universal City.We are very honored to receive this compliment.All the staff will make every effort to create a hotel where the guest can spend a little more comfortable stay.We are looking forward to welcoming you back soon.
Response from Oriental Hotel Universal City All staff on 2023/9/23
Thank you very much for being granted staying with the Oriental Hotel universal city.You seemed to be able to relax relaxedly, and a stay is honored.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.
Response from Oriental Hotel Universal City All the staff on 2023/8/31
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.
Very convenient for USJ. No amenities other than breakfast. A very nice place to sleep, have breakfast, and be in air conditioning. It was 99F when we were there. Just outside is Universal Citywalk. Lots of restaurants and shops. 2 minute walk to USJ entrance.
Glenna
Stayed 4 nights in Aug 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/8/11
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
The hotel is very well located just a few steps from USJ
MARTINEZ CESAR
Stayed 3 nights in Aug 2023
Response from Oriental Hotel Universal City All the staff on 2023/8/10
Thank you for staying at Oriental Hotel Universal City.Once again, we would like to thank you for providing us with your feedback.We are looking forward to seeing you again.
8/10 Good
Justin
2023/8/3
Justin
Stayed 2 nights in Aug 2023
Response from Oriental Hotel Universal City Staff on 2023/8/23
Thank you very much for staying at the Oriental Hotel Universal City.We are looking forward to your continued patronage as we strive to become a hotel loved by everyone.
Great place to stay for families and convenient location to dining and Universal Studios!
Jeremy
Stayed 3 nights in May 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/7/28
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
Response from Oriental Hotel Universal City All the staff on 2023/7/24
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay a memorable one, and we sincerely hope that you will continue to patronize us.We look forward to welcoming you again.
10/10 Excellent
Haley
2023/7/20
Haley
Stayed 2 nights in Jul 2023
Response from オリエンタルホテル ユニバーサル・シティ スタッフ一同 on 2023/8/10
This hotel is so easy to find and walk to from the station as well as Universal Studio. The staff was very friendly and helpful. The rooms were very clean and great to relax in. All in all, a very enjoyable stay!
Joanna
Stayed 2 nights in Jul 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/20
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
The location is good, very close to USJ. T check in procedure was quite trouble to the guest which need to input everything but there were more than enough staffs at front desk.
Kwong Ming
Stayed 2 nights in Jul 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/9
Thank you very much for staying at the Oriental Hotel Universal City.We would also like to thank you again for your kind and detailed contribution to our website.We are very sorry for the inconvenience you experienced during check-in.We will share your kind words within our company, and we will do our best to satisfy all of our guests.
Close to universal studios. Close to train station. Lots of dining options and convenient stores close by. Clean rooms and friendly helpful staff
terri
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/9
Thank you very much for staying at the Oriental Hotel Universal City.We would also like to thank you again for your kind contribution to our website.All of us at the Oriental Hotel Universal City will continue to make every effort to make your stay as enjoyable as possible and we look forward to your continued patronage.
Location is accessible to train station and 2 mins.walk to universal studio..Rooms is very clean..Complete amenities you don't have to worry if you forgot toothbrush,comb, razor etc..Recommended for family traveller..
Mary Ann
Stayed 2 nights in Jun 2023
Response from All the staff on 2023/7/1
Thank you for staying at Oriental Hotel Universal City.We are pleased to hear that you had a comfortable stay in general.Also, I am glad that you liked the bathroom amenities.We are looking forward to seeing you again.
10/10 Excellent
Shu ling
2023/6/27
Shu ling
Stayed 1 night in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
10/10 Excellent
Joshua
2023/6/26
Joshua
Stayed 6 nights in Jun 2023
Response from Oriental Hotel Universal City All the staff on 2023/7/18
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
Very clean and beautiful hotel with good food. Service is very friendly.
HAZEL
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/26
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
Toilet sink was very difficult to use. It was too low
Felicia
Stayed 2 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/29
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/23
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
10/10 Excellent
John
2023/6/17
Liked: Cleanliness
It was nice to have a hotel on Universal City property which made it very convenient.
John
Stayed 3 nights in Jun 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/19
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager
10/10 Excellent
Matthew
2023/6/15
Matthew
Stayed 3 nights in May 2023
Response from Oriental Hotel Universal City Hotel Manager on 2023/6/19
Thank you very much for staying at the Oriental Hotel Universal CityAlso, we appreciate for your gracious post.We will make our best effort that the guests can spend the time comfortably.When you come to Osaka, please come to our hotel.We look forward to your next visit.Sincerely, Oriental Hotel Universal CityHotel Manager