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Reviews of Grids Premium Hotel Osaka Namba

4 out of 5
Grids Premium Hotel Osaka Namba
1-7-5 Nambanaka, Naniwa, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 184 out of 291 reviews" "
Rating 8 - Good. 76 out of 291 reviews" "
Rating 6 - Okay. 15 out of 291 reviews" "
Rating 4 - Poor. 8 out of 291 reviews" "
Rating 2 - Terrible. 8 out of 291 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Nicasio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The service is very poor. Rude staff, very unaccommodating. Front desk is so tactless and doesn't even know how to smile. Restaurant rude, asking you to leave even while you are still not finished eating.
Stayed 2 nights in Apr 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on 2024/4/30
Dear Nicasio, We sincerely apologize for the service you experienced. At Grids Premium Hotel Osaka Namba, We strive to provide exceptional hospitality. Your feedback is invaluable, and we will address this appropriately. Kind regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

10/10 Excellent

Yogi

Stayed 2 nights in Mar 2024

10/10 Excellent

Sang Ki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facilitie and very near to everythings.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had an issue with my reservation which I accidentally put down as two people instead of three. However, the room I booked was clearly able to hold three people. I completely understand that we were charged for an extra person, however we got changed rooms, to what I believe was a downgrade. Towels had coffee stains and the toilet had a really strong odour.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 4 person family room B and thought it was the best hotel we ever stayed in Osaka. The hotel is in great location - 3 min walk to train and subway station and shopping areas. It it clean, staffs are very helpful. What we liked the most is the sound proofing and light proofing, as well as the cleanliness of the hotel room. It is not big compare to other countries but reasonable for a family of 4. Will recommend to any family looking for a convenient location in Osaka.

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a hotel with 4 single beds for each family member. The proximity to subway and Dotonbori was fantastic (2 mins).
Stayed 2 nights in Jan 2024

10/10 Excellent

YUN CHIA

Stayed 3 nights in Jan 2024

10/10 Excellent

maurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Wing Yee Carol

Stayed 4 nights in Dec 2023

10/10 Excellent

Maria Grace

Stayed 3 nights in Dec 2023

10/10 Excellent

Peh Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price
Great location with a lot of amendities. However the room we stayed facing Modern Age had a lot of construction going on which woke us up everyday early morning except Sunday. The bathtub smelled really weird whenever the water started running on it. The change of towels and robes everyday was pretty nice of them. Overall, it was a good stay aside from those items.
Stayed 7 nights in Nov 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Peishi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the location was easy to find. Very walkable to the subway and shopping street. Highly recommend!
Stayed 2 nights in Nov 2023

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Super close to Namba Station and Dotonbori. Grids is new and clean and is pretty much everything you’d want in an Osaka hotel. Although I didn’t partake, breakfast was available and looked well worth the price. I would definitely stay here again should I come back to Osaka.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Efficient but not comfortable
Super small space, they only clean your room 3 times a day. Staff wasn’t as nice compared to other places we’ve been at.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kok Chong

Stayed 3 nights in Nov 2023

8/10 Good

Wing sum

Stayed 2 nights in Nov 2023

10/10 Excellent

INDEOK

Stayed 3 nights in Nov 2023

10/10 Excellent

HYEJIN

Stayed 3 nights in Nov 2023

10/10 Excellent

John

Stayed 4 nights in Nov 2023

10/10 Excellent

CHENG WEI

Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good location, room was a bit small due to our luggage. Staff where helpful especially with the luggage transfer. Would easily stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

jae gun

Stayed 2 nights in Oct 2023

4/10 Poor

MAI

Stayed 1 night in Oct 2023

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

SHUK MING

Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room is very clean and comfortable. Design is very attention to detail.
Stayed 1 night in Oct 2023

8/10 Good

Bailee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to metro, restaurants and shopping. Easily walkable to dotonbori. Some of the staff could be friendlier, hit or miss. Shower is not made for anyone over 5’11”. Overall great stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Depending on the room you can go for the extra beds which is great for families with toddlers!
Stayed 3 nights in Oct 2023

8/10 Good

Chun Man

Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Stayed 3 nights in Sep 2023

10/10 Excellent

Tsz Yui

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Aug 2023

8/10 Good

Sheng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

YOSUKE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 7 nights in Aug 2023

10/10 Excellent

ALBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to Namba Station, Dotombori, and other shopping and restaurants.
Stayed 1 night in Aug 2023

10/10 Excellent

Andy

Stayed 4 nights in Jul 2023

10/10 Excellent

Moo Ho

Stayed 2 nights in Jul 2023

8/10 Good

Sheng Da

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty new and well-maintain. It's tuck in a corner street but once you walk out, it's very convenient. Staff are friendly and helpful too. They have free coffee at the lobby. Super easy to get to subway and metro.

10/10 Excellent

Jiayi

Stayed 4 nights in Jul 2023

10/10 Excellent

changil

Stayed 1 night in Jul 2023

10/10 Excellent

CHUN HONG

Stayed 2 nights in Jul 2023

10/10 Excellent

Frank

Stayed 1 night in Jun 2023

10/10 Excellent

MYOUNGHO

Stayed 3 nights in Jun 2023

8/10 Good

Reynald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel near attractions. Professional staff. Very good value.
Stayed 4 nights in Jun 2023