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Reviews of Residence Inn by Marriott Near Universal Orlando™

3 out of 5
Residence Inn by Marriott Near Universal Orlando™
5614 Major Boulevard, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 985 reviews" "
Rating 8 - Good. 205 out of 985 reviews" "
Rating 6 - Okay. 48 out of 985 reviews" "
Rating 4 - Poor. 22 out of 985 reviews" "
Rating 2 - Terrible. 14 out of 985 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Apr 2024

10/10 Excellent

LIDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t spend a lot of time in the room, their staff was great, friendly and breakfast was good. The transportation option was great and convenient after walking around Universal. It was very nice to have a kitchen option in the room.
Stayed 8 nights in Apr 2024

10/10 Excellent

Clarel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate for family. Spacious, convenient, and great service.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Very clean, great location and spacious room
Stayed 2 nights in Apr 2024

10/10 Excellent

Rubby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Universal Studios, free shuttle to parks and about 20 mins walkabke distance. Rooms clean, breakfast included with decent choice of buffet. Free parking. Washer and dryer on premises for $2 each. Little functional kitchenette in the room. We were a party of 5 and we were allvery satisfied.
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything except one problem were the walls not being or close sound proof. I could hear the person place a glass on the table. I am actually thinking about going back at this time because the parking and breakfast are included which does help the pocket :) Other than that 5 stars!
Stayed 1 night in Apr 2024

10/10 Excellent

Kendrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location. My family and I had a great time.
Stayed 2 nights in Apr 2024

6/10 Okay

Gabe

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I'm highly disappointed with the night time staff. There was not any soap, shampoo, or conditioner in the shower dispensers. I called the front desk to get help with providing soap, shampoo, and conditioner to my room. I am permanently handicapped. The front desk said that they had soap, shampoo, and conditioner, but they were not able to bring the items to me. I just had neck and back surgery done. I explained that to the front desk employee. I have trouble walking. The front desk employee said that they can't bring me what I paid to have in the room previously to my arrival. I feel disrespected that due to my disabilities, I was unable to shower and clean myself properly like I paid to do. To not make accommodations for a handicapped person due to housekeeping's laziness to properly provide soap, shampoo, and conditioner is extremely hurtful and disrespectful. The American with disabilities federal program should be contacted and the incident reported. The girl at the front desk was too lazy to bring soap, shampoo, and conditioner up to my room, so I could shower. She may not be allowed to due that due to management problems. I hope that the next disabled guests don't have the same type of disrespect and unaccommodating services that I was provided during my stay. Something should be done about this! If we should involve the federal government, I'm willing to testify. Buyer beware!

10/10 Excellent

Silvia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wagdy

Traveled with partner
Liked: Amenities
So clean great friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Zaydriane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The room were spacious. I will book here again.
Stayed 2 nights in Apr 2024

8/10 Good

Chris

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Shuttle to universal was great. Stored our bags after we checked out so we could visit universal for a few hours before leaving Orlando. Breakfast was good too.
Stayed 2 nights in Apr 2024

8/10 Good

manishkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel good, staff friendly and helpful, stayed 14 nights so laundry was god send, kitchen good but lacked frying pan
Stayed 14 nights in Mar 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very close to Universal. We left our Samsung tablet in the room after checkout, but didn't realize it until several hours later. The front desk said to call the following morning to speak with Housekeeping; I was so pleasantly surprised to find out that they had it and were preparing to mail it to me. As we were still in town, I promptly went to retrieve it. Many kudos to you Residence Inn and staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and very nice staff. Fully recomend. Great location.
Stayed 8 nights in Mar 2024

10/10 Excellent

lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to room with two queen beds for no extra charge which was great for our family of four. Thanks
Stayed 6 nights in Mar 2024

8/10 Good

Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Walking distance to universal and close to the mall and outlets. We had a room on the 1st floor and the windows didn’t open so the room was stuffy and smelled like food from the last guests. The a/c unit is loud but nice and cold. Housekeeping kept the rooms clean and did the dishes which was an unexpected treat. We would stay there again on a higher floor.
Stayed 6 nights in Mar 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe and friendly staff. Only thing we disliked was housekeeping comes every other day. Every time they came, we were in our room so they skipped us. We only had our room cleaned once the whole week. Besides that, highly recommend. Bought Universal tickets online and hotel was able to print from Universal desk instead of picking up at will call. Breakfast was hot, fully stocked and clean every morning. Great stay overall!
Stayed 6 nights in Mar 2024

10/10 Excellent

Dshaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this property. Upon arrival I needed to make a last minute change to my room and the friendly staff was able to accommodate me all with a smile. I’d definitely stay here again as it was very clean and comfortable. Thank you great staff at Residence Inn near Universal!
Stayed 5 nights in Mar 2024

10/10 Excellent

Charmayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay with kids.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet!
Stayed 2 nights in Mar 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

8/10 Good

Harvinder

Stayed 6 nights in Mar 2024

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Breakfast was great and just loved everything about this place. Perfect for our 2 week stay.
Stayed 13 nights in Feb 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

10/10 Excellent

Cody

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and it was very clean
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The roll of toilet paper left in the bathroom had some blood on it. It was gross.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/22
Thank you for bringing this to our attention and I am terribly sorry for the inconvenience. I will follow up with my team to ensure this does not happen again. Thank you for choosing us and we hope to see you again soon!

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/22
Thank you for your time in providing a review! We thank you for staying with us and hope we have the opportunity to serve you in the future.

8/10 Good

Weldra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the parks.
Stayed 2 nights in Feb 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your review! We are delighted you enjoyed your visit!

2/10 Terrible

Sarah

Stayed 9 nights in Feb 2024
Response from Jenna Nichols - General Manager on 2024/3/22
Thank you for your review! I see that we did not meet your expectations. Feel free to contact the property manager to discuss your stay with us further so we can ensure we resolve any issues you may have encountered!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and curtious. Breakfast was always good. Great variations of food. Fresh.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, would come back again, free breakfast was good, they change up a few of the options every day. Staff was extremely friendly, had an early flight and they allowed us to check in early with an available room, and also had a late flight out so they gave us a day pass key to hang out by the pool and other areas until we had to leave, as well as storing our luggage for us. Room was cleaned every 2 days. Free shuttle service to and from universal studios. Over all great place, and many great restaurants in walking distance, and some shopping malls near by.
Stayed 5 nights in Feb 2024

10/10 Excellent

dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet nice staff clean rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Kenshod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was Very Enjoyable
Stayed 2 nights in Jan 2024

10/10 Excellent

Kwan Seok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024

10/10 Excellent

Un Ae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

SUSY ELLEN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto muito espaçoso, limpo e organizado.
Stayed 2 nights in Jan 2024

8/10 Good

Marcos, Richmond

Traveled with group, Traveled with family
Very good
Stayed 2 nights in Jan 2024

8/10 Good

Yanielis

Stayed 2 nights in Jan 2024

8/10 Good

Catherine

Stayed 6 nights in Dec 2023

4/10 Poor

Jing

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Delmis

Traveled with family
Liked: Amenities
Everyone was pleasant! Loved my stay!!!
Stayed 2 nights in Jan 2024

8/10 Good

Girish

Traveled with family
Stayed 3 nights in Jan 2024

6/10 Okay

Haley

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location and staff, however, our couch in our room was full of stains, and cleaning of our room only occurred every other day and consisted of emptying the trash and making the bed. We could obtain fresh towels on request, and on cleaning days if towels were placed on the floor to be replaced, they were just hung back up- not replaced.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ivante

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Universal Studios
Stayed 5 nights in Jan 2024

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

xiaowei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024