Dear Vincent, We are truly sorry for the inconvenience you experienced during your stay, particularly with the service provided by the front desk staff. Your feedback is concerning, and we apologize for any frustration caused by the lack of a hair dryer and phone card in your room. We appreciate Nelly's efforts to assist you, and we will address your concerns with our team to ensure improvements in our customer service. We value your feedback and are committed to providing exceptional service to all our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Meriellen, Thank you for sharing your experience at Extended Stay America. We're delighted you found our property clean and appreciate your positive feedback. However, we apologize for any disturbance caused by barking dogs. While we are a pet-free establishment, guest comfort is paramount, and we'll take measures to ensure a peaceful environment for all. Your feedback is invaluable, and we're committed to addressing this issue. We hope you'll give us another chance to provide you with a quieter stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear JAHMAI, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the changes in our amenities. We're currently reassessing our offerings to ensure they align with our guests' expectations. Your feedback is invaluable, and we're actively working to improve our services and amenities. Regarding the issues you mentioned, we're addressing them promptly to enhance the overall guest experience. Please accept our sincerest apologies for any inconvenience caused. We value your loyalty and hope to regain your trust by providing a superior experience on your next visit. Sincerely,Hotel Management

Dear Raymond, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay and the noise from other guests. Guest feedback gives us valuable insight into improving our accommodations and guest experience; therefore, we appreciate your comments. Thank you for staying with us, and we would love the opportunity to welcome you back and show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Vinayak, Thank you for writing such an excellent review of our hotel! We especially appreciate your kind remarks about our convenient location near Disney parks. We receive many great compliments about our area, so we are glad this made your stay perfect for your time in Orlando. We all here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management

Dear Leah, Thank you for being so specific in evaluating our hotel. We agree! We are in a great location and so convenient to the Disney parks, giving our guests easy access to restaurants and shopping. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely,Hotel Management

Dear Octavio, Thank you for the review. We sincerely apologize for not meeting your expectations with the room and our complimentary grab-and-go breakfast unavailability, and we understand how frustrating this can be. Your comments will be shared with the appropriate teams to ensure our guests receive the services they deserve. Moreover, we apologize for the miscommunication with the breakfast. Everything we do is aimed at providing you with an excellent hotel experience. Your insights are invaluable, and we hope you will choose us again so that we can make it up to you.Sincerely,Hotel Management

Dear Felicia, Thank you for your glowing review! We're delighted to hear you had such a positive experience at Extended Stay America. Your kind words about our dedicated team and clean environment are truly appreciated. We take pride in providing exceptional service, and your recommendation to family and friends means the world to us. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

Dear Timothy, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the check-in process, room cleanliness, and amenities is deeply concerning. We take your concerns seriously and will address these issues with our team to ensure a more comfortable and seamless experience for our guests. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Jesal, We appreciate you choosing us and providing your feedback. We are genuinely sorry for not meeting your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management

Dear PEDRO, We apologize for any inconvenience you faced during your stay. Our aim is to provide a clean and comfortable environment, and we regret falling short of your expectations. Your feedback is crucial, and we will address these concerns with our team. We appreciate your understanding and hope to have the opportunity to offer you a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Felix, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We are also sorry for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Raghunathan, Thank you for sharing your review. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Sarika, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel and sharing your experience with us. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Sincerely,Hotel Management

Dear Jennifer, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our service. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear EMILIE, We appreciate your kind words about our morning staff and the smooth check-in/check-out process at Extended Stay America. We apologize for any cleanliness issues you encountered in your room. Your feedback is essential, and we'll address this with our housekeeping team to ensure a more pristine environment. Thank you for your understanding, and we look forward to providing you with an even more enjoyable stay in the future.Sincerely,Hotel Management

Dear DAVID, Thank you for appreciating the decor. We apologize if you found any cleanliness concerns. Our team strives to maintain high standards, and your feedback is valuable. We'll address this with our staff to ensure a more consistent experience for our guests. We appreciate your understanding and hope to have another opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

Dear Odette, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jillian, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropriate individuals. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Sincerely,Hotel Management

Dear Danielle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Nelson , Thank you for your honest evaluation. Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

Dear Oswaldo, Thank you for the excellent review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our hotel cleanliness, in-room amenities, and complimentary grab-and-go breakfast. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Jenny, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely, Hotel Management

Dear Russell, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured we will address this with the team. It was an honor to host your visit, and we hope you will give us another chance to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Adam, Thank you for staying with us. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our rooms. We are also sorry for the inconvenience you had due to the pet. In the future, please let us know at the front desk, as we do have a pet policy, so our other guests are not disturbed. As you mentioned that you liked our clean property and location close to Disney, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Hotel Management

Dear Arelis, Thank you for your excellent feedback. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Ludwig, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Moreover, we want to reassure you we do everything possible to ensure we have a clean and fresh environment for our guests. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Waldemar, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management