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Reviews of Aloft Orlando Lake Buena Vista

3 out of 5
Aloft Orlando Lake Buena Vista
7950 Palm Parkway, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 748 out of 1126 reviews" "
Rating 8 - Good. 205 out of 1126 reviews" "
Rating 6 - Okay. 89 out of 1126 reviews" "
Rating 4 - Poor. 48 out of 1126 reviews" "
Rating 2 - Terrible. 36 out of 1126 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 1 night in May 2024

10/10 Excellent

Remigio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Emilio

Awesome
Stayed 1 night in May 2024

10/10 Excellent

DESMOND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to attractions, quite clean and safe! My only complaint is the light in the main room did not work, but th window was huge and I was gone for dinner every night. The pool is tiny, fine for adults but not if you are traveling with young kids.
Stayed 1 night in May 2024

10/10 Excellent

IVAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 1 night in May 2024

8/10 Good

Jason, Miami lakes

Traveled with partner
Liked: Staff & service, amenities
Always my go to hotel when I’m in town but shower wouldn’t get hot, bathroom also smells moldy. Not sure if I’ll stay here again
Stayed 1 night in May 2024

8/10 Good

agustina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I had a great stay. The property could use a good deep cleaning. The hotel rooms are spotless. The carpets downstairs in the lobby are very dirty. The elevators need a good deep cleaning too. But overall the service and people were great.
Stayed 2 nights in May 2024

8/10 Good

Rolando, Miami

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from David Ortiz on 2024/5/18
Dear Rolando,Thank you for taking time to share your experience. Your feedback will be shared with our entire leadership team.Safe Travels,David

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 2024/5/16
We are excited to see that you enjoyed your stay with us! We look forward to having you visit us again during your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Management on 2024/5/13
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you again soon.

4/10 Poor

candice

Traveled with family and small children
Disliked: Property conditions & facilities
First, let me say that I travel very often for my job and I was greatly disappointed in this stay which was for a much needed Mother’s Day vacation with my husband and toddler. On that note, when we walked in to the lobby I had to greet the front desk clerk who didn’t notice us because he couldn’t be bothered to get off his phone. Then he tells me I have to pay $30 per night for parking which was sneaky as it wasn’t obvious on the website and petty for the hotel to require. Nothing to do there just thought I’d mention in case others are looking to book. Then when we went to take a shower there was NO HOT WATER and the GLASS shelf in the shower was very loose and about to fall off. And there were only 2 towels when I specified on the reservation that 3 people will be in the room. Also I guess they have some sort of neon sign on the building so even in the middle of the night the room was lit up so my toddler woke up every few hours thinking it was morning. Speaking of kids, I don’t recommend this hotel if you have littles because it is pretty dangerous. There is no bathtub (only a shower) and the doors to the bathroom and toilet room are barn door style but just hooked on the top, so they can push from the bottom and the door will then slam into them if you’re not careful. Also there’s no privacy in the bathroom as the wall is literally just open to the bedroom in the top and bottom of the wall where the sinks are. Lastly the hallways are DARK, you can barely see.
Stayed 2 nights in May 2024
Response from Management on 2024/5/7
We are truly sorry that we were unable to meet your expectations. Thank you for the feedback and for mentioning the agent did not acknowledge you first. This is unacceptable and we will address it immediately. We do our best to list our parking fee on all third party websites so that we can avoid any surprises at check in. The parking fee is listed under their amenity tab. The Aloft brand is a unique city style concept which may not be a right fit for families with small children. Although we welcome everyone, the Aloft is geared more to the big city lifestyle. Thank you for your feedback.

10/10 Excellent

yun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 2024/5/7
We are excited to see that you enjoyed your stay with us! We look forward to seeing you during your next visit.

10/10 Excellent

Christina

Stayed 1 night in May 2024

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 2024/5/1
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

4/10 Poor

Alexander

Liked: Cleanliness
Disliked: Property conditions & facilities
There was no hot water for shower, employee at desk seemed indifferent when advised. Another customer had same issue as well.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/30
We truly apologize for the inconvenience you encountered. Our maintenance team has been made aware in order to follow up with the hot water concerns.

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was smooth!
Stayed 1 night in Apr 2024
Response from Management on 2024/4/30
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

6/10 Okay

jenni

Traveled with partner
Ok for what it was and price. Room could have been cleaner. A lot of outlets and charging ports didn’t work in room. Breakfast was ok once we figured out the process. Rooms seemed like they could use a little cleaning and updating.
Stayed 2 nights in Apr 2024
Response from David on 2024/4/28
Dear , Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the charging ports will be shared with our leadership team to be fixed as soon as possible. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 2024/4/28
Dear Carlos, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

GEORGE

Traveled with partner
Needs a resturant. Went next door to the other hotel to eat.
Stayed 1 night in Apr 2024
Response from David on 2024/4/26
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the restaurant options will be taken into consideration. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 Good

Eyup, Richmond Hill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from David on 2024/4/26
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

Luis Olivas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was great and room was clean
Stayed 1 night in Mar 2024
Response from David on 2024/4/23
Dear Luis Oliva, Thank you for taking a moment to share your experience at Aloft OrlandoLake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

10/10 Excellent

Tandika

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend
Stayed 1 night in Apr 2024
Response from David on 2024/4/23
Dear Janice, Thank you for taking a moment to share your experience at Aloft OrlandoLake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

4/10 Poor

Felicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property did not offer any hot water in my room. Two request made to have it fixed. My family and I had to suffer through cold showers the entire stay
Stayed 2 nights in Apr 2024
Response from David on 2024/4/26
Dear Patricia, Pe, Thank you for taking a moment to share your experience at Aloft Orlando Lake Buena Vista. We are proud to deliver great value to our guests. Your feedback about the hot water will be taken into consideration. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Mar 2024
Response from David on 2024/4/21
Dear Cedric,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The property was well maintained, nice pool area, staff was great! I just wish the beds were more comfy but for a short stay, it was perfect.
Stayed 1 night in Apr 2024
Response from David on 2024/4/21
Dear Anna,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear place to stay in Orlando
Stayed 2 nights in Apr 2024
Response from David on 2024/4/21
Dear Paul,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

Gloria

Stayed 1 night in Apr 2024
Response from Management on 2024/5/13
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you again soon.

6/10 Okay

Jennifer

Disliked: Cleanliness
Ok
Stayed 1 night in Apr 2024
Response from David on 2024/4/18
Dear Jennifer,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, at the time of our visit the hot water pump was not functioning fully. A warm shower was hit or miss.
Stayed 2 nights in Apr 2024
Response from David on 2024/4/18
Dear Scott,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Jessica, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from David on 2024/4/18
Dear Jessica,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Robinson

Stayed 3 nights in Apr 2024
Response from David on 2024/4/18
Dear Robinson,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. We enjoyed our stay very much!
Stayed 2 nights in Apr 2024
Response from David on 2024/4/18
Dear Jennifer,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

8/10 Good

Stephen

Stayed 1 night in Apr 2024
Response from Management on 2024/5/2
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 Excellent

Jodieann

Stayed 2 nights in Mar 2024
Response from Management on 2024/4/30
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

2/10 Terrible

moussoulimi, Fort Worth

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the biggest scan of the century. It’s a bait and switch. I was charged over $55 for two days parking in front of the hotel that was supposed to be free parking. After I called to find out what happened Glenda or Brenda gave me all kinds of explanations in the book before telling that the parking was not free. I travel every week for work and stay at various hotels. I don’t mind paying for parking or any other charges if it’s clearly mentioned during my booking process. What I don’t appreciate is the deceitful nature of their business practices. I’m never coming back nor will I ever refer anyone to stay here.
Stayed 2 nights in Apr 2024
Response from David on 2024/4/18
Dear Moussoulimi,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Briana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool atmosphere. Unique comic book like theme that was very refreshing. Modern look. Staff was friendly room was very clean.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/9
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at the aloft! Mell was so helpful at check in. My only complaints are that the pillows are trash and that I wasn’t aware you had to pay 27 for parking daily.
Stayed 2 nights in Mar 2024
Response from Management on 2024/4/5
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel. We loved the modern decor.
Stayed 1 night in Jan 2024
Response from Management on 2024/4/5
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Frank

Business traveler
Liked: Staff & service, property conditions & facilities
Mel was great, got in very late, flight was delayed! She checked me in quickly, answered all my questions as it was my first time staying at this property! The accommodation was excellent, loved the room! I visit Orlando very often, I will be back!
Stayed 1 night in Apr 2024
Response from Management on 2024/4/5
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Minimalistic hotel style, clean and modern
Stayed 1 night in Apr 2024
Response from Management on 2024/4/5
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late and the hotel staff couldn’t be nicer. The room was clean and the lake view from my room was peaceful. It’s a nice little area away from the hustle and bustle of the park property.
Stayed 1 night in Mar 2024
Response from David Ortiz on 2024/4/10
Dear Emily,Thank you taking time to share your experience. Your comments will be shared with our team members. We hope to see you soon!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 2024/4/5
We are excited to see that you enjoyed your stay with us!

8/10 Good

Ineclear

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Management on 2024/4/1
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

valery

Stayed 2 nights in Mar 2024
Response from David on 2024/4/21
Dear Valery,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Giovanni was so friendly and upbeat.
Stayed 1 night in Mar 2024
Response from Management on 2024/4/1
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. The only problem I had is that I found hairs in different places of the shower floor.
Stayed 1 night in Mar 2024
Response from Management on 2024/4/1
We are glad to hear that for the most part you enjoyed your stay with us. We are concerned over the hairs found, this will be discussed with our housekeeping team so that we improve our focus to this issue. Thank you,

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was such an easy process. There was a young male (can't remember his name) his mother and I share the same date of birth....that's how easy it was talking to him was. He was very attentive and informal with me. It made my stay so much more better. I really enjoyed my weekend away.
Stayed 2 nights in Mar 2024
Response from Management on 2024/4/1
We are excited to see that you enjoyed your stay with us and had a positive interaction with our team member. We hope to see you again during your next visit.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom sink drainage is broken
Stayed 1 night in Mar 2024
Response from Management on 2024/4/1
We apologize for this inconvenience but we hope someone from the property was able to assist.

10/10 Excellent

Jakauri

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was a nice size and clean
Stayed 2 nights in Mar 2024
Response from Management on 2024/3/25
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

6/10 Okay

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Shower does not get hot.
Stayed 2 nights in Mar 2024
Response from Management on 2024/3/25
We apologize for the hot water issue. We will share your comment with our maintenance team for their review.