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Reviews of Zion Ponderosa Ranch Resort

2.5 out of 5
Zion Ponderosa Ranch Resort
Twin Knolls Road, Zion National Park, Orderville, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 481 out of 1002 reviews" "
Rating 8 - Good. 322 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie, Staples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the rustic setting with so many options for lodging preferences
Stayed 1 night in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

tiancai

Disliked: Cleanliness, staff & service, property conditions & facilities
very very cold, restroom is very very far…
Stayed 1 night in Apr 2024

6/10 Okay

jill ruby, cerritos

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Stayed for 2 nights. The restroom was not as tidy. Bring your own toilet paper. I wish there was sink area to wash dishes, obviously people were taking them to the restroom and shower to clean their stuff. We wanted to stay here due to the recreational services they advertised for the kids. They wanted you to leave a certain belonging so you can borrow their basketball. Golf was $5 or $25 for kids combo - unlimited golf, VR and wall climbing. My husband wanted to use their hose to clean up his bike since there was nearby bike trail but unfortunately it was facility use only. If you are familiar with KOA camping, this might be a disappointment for the recreational activities. Beautiful surroundings though just towards the East Entrance/exit of Zion National Park. Don’t forget to check out the herd of bison near the entrace!
Stayed 2 nights in Mar 2024

10/10 Excellent

Zuleima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!! They offer plenty of adventures and breakfast was yummy! Be careful though, we found critters but the staff helped us out right away and switched our room! I can’t wait to come back! 😁
Stayed 1 night in Feb 2024
Response from Zion Ponderosa Ranch & Resort on 2024/2/26
It sounds like you had quite the adventure! It's great to hear that despite encountering some critters, the staff were quick to assist and ensure your comfort. Your positive experience with the adventures and yummy breakfast makes it clear why you and us are looking forward to returning. Thanks for sharing your feedback!

8/10 Good

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zion Ponderosa Ranch Resort on 2024/1/22
Thank you for your rating! If you care to suggest way we can improve please let us know!

10/10 Excellent

sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations. Family Friendly, Quiet!
This property exceeded my expectations by leaps and bounds. First, the location was better than expected and did not have the usual crowd on the west side of Zion. The tranquility and vastness of the property gave a sense of getting away from the hustle of everyday life. The breakfast was great, we didn't know this the first day but they let us pick one hot item from the menu so the food was good and made to order. The cabin was comfortable, warm, and clean. Being able to stargaze two nights in a row was a plus. We had fun with onsite activities, especially the hot tub. I would recommend this property to everyone.
Stayed 2 nights in Dec 2023
Response from Zion Ponderosa Ranch & Resort on 2024/2/26
Wow, it sounds like you stumbled upon our hidden gem! The secluded location away from the usual crowds is a refreshing change, allowing your family to truly unwind and escape the hustle and bustle. It's fantastic that you enjoyed the personalized breakfast options and cozy cabin accommodations. Stargazing under those clear skies is absolutely magical, and indulging in the onsite activities like the hot tub is definitely a cherry on top of a perfect getaway. Thanks for sharing your glowing recommendation!

10/10 Excellent

Armando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property so much. The cabin was perfect, the land was breathtaking and the food was amazing. I will go back the next time I have a chance. Loved it, loved it, loved it!!!!!
Stayed 1 night in Dec 2023
Response from Zion Ponderosa Ranch Resort on 2024/1/22
We are so excited you loved our property and that you had a memorable experience. We hope to have you back again soon!

10/10 Excellent

Ivan

Stayed 1 night in Dec 2023
Response from Zion Ponderosa Ranch Resort on 2024/1/22
Thank you for your rating!

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023
Response from Zion Ponderosa Ranch Resort on 2023/12/28
Thank you!

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Zion Ponderosa Ranch Resort on 2024/1/22
Thank you for your 5 out of 5 rating!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Zion Ponderosa Ranch Resort on 2023/12/28
Thank you!

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, especially for families. We had the bungalow with private shower/bathroom, however, the glamping tents looked noce too. Nice pools and hot tub. Each bungalow has its own firepit and picknick table. Comes with a kitchen, too. The restrooms and showers for the tents, campers and the bungalows without private bathrooms are spacious and clean. The restaurant is simple, but has everything you need: breakfast, lunch, dinner. Nice family owned business. We hope to return some day.
Response from Zion Ponderosa Ranch Resort on 2023/11/16
Thank you for your kind words! We're delighted to hear that you enjoyed our great location with your family. Maintaining clean and spacious restrooms and showers is a top priority for us, so it's reassuring to hear that this aspect of your experience was positive. We're also happy that our restaurant, while simple, had everything you needed for a satisfying dining experience throughout the day. Being a family-owned business, we strive to create a welcoming and comfortable atmosphere for our guests, and we appreciate your acknowledgment of this.

10/10 Excellent

Kaylee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun property. If you enjoy camping, you will like this place. The breakfast was good. The observation Point shuttle is right at the property (and other activities) so it was convenient.
Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/11/16
Thank you for your review! We try to make our campground as pleasant as possible for our guests and happy to know you enjoyed your time! Our hiking shuttles are a great option to take advantage of in order to see not only Observation Point, but also Cable Mountain. We hope to have you again soon!

10/10 Excellent

Tracie

Stayed 3 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/11/16
Thank you for your rating!

10/10 Excellent

PHORN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun horse back riding and played mini golf. The staff were able to get us cabin suit on short notice due to my booking error.
Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
We are glad we were able to accommodate all your needs while staying with us and that you enjoyed a few of many activities we have. We hope to have you return again!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating!

2/10 Terrible

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved what I thought was a cabin for a romantic anniversary weekend near Zion National Park. All the pictures showed the inside of cabins with kitchens and nice bathrooms. When I arrived I was sent to a wagon, not a cabin. No bathroom. A shared facility was available down the road. Not the best scenario for a person with a stomach disease. I immediately went back to the front desk and expressed my disappointment with what I thought we were getting and what I actually got. The manager on duty refunded the second night but refused to doing anything about the first night. We reluctantly went and ate dinner at their restaurant. The restaurant was the high point. The food was great. During dinner I pulled up the posting. When we finished I went to the front desk again an showed the manager the misleading posting and all the pictures. He was ambivalent to my concerns and showed no remorse. We reluctantly stayed the night. It was a cold night with temp in the high 20’s/low 30’s. The wagon had two space heaters. One electric and the other was gas. The gas heater had a sign on it that said you were not allowed to adjust the setting beyond the lowest setting. This along with the strong gas fumes did not make me feel comfortable leaving it on all night in this small canvas wagon. Needless to say it was a cold and uncomfortable night. Not at all what I wanted for my anniversary. This was a complete catfish experience. Highly disappointed!!
Response from Zion Ponderosa Ranch Resort on 2023/10/24
I'm truly sorry to hear about your disappointing experience. It sounds like your romantic anniversary getaway did not meet your expectations, and I understand how frustrating and upsetting that must have been, especially given the special occasion. I also empathize with your disappointment and discomfort of the wagon especially considering your health condition. It's crucial to us that guests feel valued and cared for. I'm glad to hear that you enjoyed the restaurant despite the overall disappointment, but it's unfortunate that it couldn't compensate for the shortcomings of your stay. Please know that your feedback is taken seriously, and will be used it as an opportunity to improve our services and communication.

8/10 Good

shashin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Off the road a bit, but so close to the East entrance of Zion. Super clean facilities and friendly staff. The free breakfast buffet was ok, but nothing to brag about. We ended up paying for dinner one night and were actually disappointed in the price of the meals vs. what we received. Overall, it is a really cool place.
Stayed 1 night in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating and written review!

6/10 Okay

steven

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The heating in the wagon didn’t work and the food was subpar.Need more bathroom facilities
Stayed 3 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
We apologize for the inconvenience that the heating in your wagon caused. This is an uncommon issue and will be addressed. We appreciate your comments on the quality of the food and the bathroom facilities. Reviews like yours help us to know where improvements need to be made.

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
So many options for your stay!
Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating and written review!

10/10 Excellent

skyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to get out of the traditional hotels. It something very unique.
Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
We try to create a unique experience for each of our guests and are so glad we were able to do that for you!

10/10 Excellent

Betsy

Stayed 2 nights in Oct 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating!

8/10 Good

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating and written review.

8/10 Good

ivan

Traveled with family
Liked: Amenities
good adventure
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
We are glad you had a great time at Zion Ponderosa. If you want to express more about your time or any concerns you had please feel free to do so.

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Quirky. But lots of on-site activities (grazy golf, horse riding, climbing walll, pools, hot tubs). And i adored the queensize bunk beds!
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your kind words about our resort! We are delighted to know you enjoyed your stay and hope to have you come back again!

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Glamping at its best!
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your review and the positive time you had staying in our glamping tents!

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't expecting a campground set up, but the facilities were close enough to get to. I didn't expect we would get bunk beds, either. Fortunately, getting up to the top bunk wasn't a problem. This was the first place on our 10 day trip that had real plates, cups and cutlery, instead of disposable everything.
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for sharing your feedback! We strive to provide a comfortable experience for all our guests and even though the setup was unexpected we hope you were able to find comfort and relaxation during your stay with us.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, yet accomodating, facility. We were only there one night for a wedding but we wish we could have stayed longer to take advantage of the mini golf, pool, surroundings, etc.
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your kind words! We're thrilled to hear that you found our facility accommodating! We would love to welcome you back for a longer stay and take advantage of all the activities onsite.

10/10 Excellent

Stephen C

Close to Zion
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
We love how close we are to Zion! We are glad to enjoyed this as well.

8/10 Good

Marynol

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your rating. Please feel free to express any concerns that you had about your stay.

8/10 Good

Summer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The overall property was nice. We stayed in a wagon the first night and it was cool but tight space, they could have used one less bunk bed for storage of bags. The cabin was great! Except the floors were so dirty you couldn’t walk in socks or barefoot. I showered and walked around for a bit and my feet were black and I could feel the dirt on them. Complimentary breakfast wasn’t very great selection, no eggs or meat so you would probably want to buy breakfast if you want something filling and healthier.
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve our services for our guests. We hope to have you return to see the improvements.

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour mémorable
Excellent endroit propre le service est super le site est très bien entretenu le déjeuner est varié et excellent
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for 10/10 rating and beautiful pictures!

6/10 Okay

Robert

Disliked: Cleanliness
It was an okay stay
It was responsible for the price per night but was a little uncomfortable to walk at night in the dark to use the bathroom. Not too many employees to make you feel comfortable and good staying in the resort . Lots of flys in the cafe / restaurant I had to fight the flies over my pizza .
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for sharing your thoughts with us. We genuinely appreciate your feedback, and we apologize for the inconveniences you experienced during your stay. Your input is invaluable to us, and we hope that you'll consider giving us another chance in the future.

8/10 Good

Hannah

Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/24
Thank you for your rating! If you can suggest any improvements please feel free to let us know.

6/10 Okay

Diane

Traveled with partner
Disliked: Cleanliness, amenities
This a 3 star family property. Travelling as a couple, we thought it'd be quieter and better maintained. The queen cabin we stayed in did not feel well cleaned and the restaurant was ok. The proximity to Zion was good and the highlight of the ranch was the Sunset Horseback ride we booked with East Zion Adventures which is on the property.
Stayed 3 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We take the cleanliness of our accommodations very seriously. We appreciate your understanding and hope that you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.

4/10 Poor

barbara

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your rating. If you would like to leave a more detailed review please feel free to do so.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows in the wagon were soooooo comfortable! A nice quiet place very close to Zion.
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you so much for the compliments on the pillows in our Conestoga Wagons. We hope to have you again soon!

10/10 Excellent

Anusha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even basic clamping was an amazing experience. Forest time close to nature, excellent for people to be introduced to camping. Luxurious, spacious, but the heaters didn’t work. The view of the Milky Way at your door step made you forget of any other lack of amenities. Jacuzzi was a great savoir to hikers after a long day in Zion.
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
We are glad that you enjoyed your stay with us! The stars at night are breathtaking. We appreciate your review and rating and hope to have you again soon.

8/10 Good

Jeffery

Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your review! We hope you share more about your experience with us.

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/11/16
Thank you for your rating!

10/10 Excellent

nian

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience. It’s better for family or group staying for several days because there are so many fun things to do.
Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
We do have several fun activities for everyone to enjoy. We hope to have you stay with us again! Thank you for your review!

10/10 Excellent

Jennifer s

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenic views.
Stayed 2 nights in Sep 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
The views are rather incredible! We hope to have you again soon.

10/10 Excellent

Ariana

Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/10/2
Thank you for your 5/5 rating!

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wife and I absolutely love Ponderosa Ranch Resort. We’ve been several times and it never disappoints. Close to the East entrance to Zion making getting to the park early easy. Great amenities, included breakfast, and nice restaurant and the pools are great. Basketball, volleyball ball, tennis and pickle ball courts. Horses, goats, turkeys and Jeep the bunny that the kids can hold. Goats roam free when the sun goes down and they’re extremely friendly (especially the baby ❤️) making for a great experience for kids. Wall climbing, bungee trampoline, a park, mini golf, Jeep tours and they were even doing helicopter tours with pick up and landing right in the grass on property which was cool to see in itself. There was a fire warning so no fires were allowed which can be a huge issue depending on cooking needs but they do have a small picnic area with about 8 tables and 2 large propane grills. There’s also 2 community Firepits you can reserve which are allowed even during the “no fires” warning. This time around we opted for a Glamping Tent which was pretty cool. Fan and heater included and sleeps 6. Also got a golf cart this time which made traversing the HUGE property very easy and enjoyable. Only negative I would speak to on this trip was the pond where you can paddle board/kayak was very nasty. Smelled of sewage and had trash in it.
Stayed 2 nights in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/2
We are absolutely thrilled to hear that you and your family have had such wonderful experiences at Ponderosa Ranch Resort! Your enthusiasm and appreciation for the resort's amenities and activities are truly heartwarming.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/2
Thank you for your rating!

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
Thank you for the 5/5 rating!

8/10 Good

Joseph

Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
Thank you for you rating! We encourage you to share what your experience was like while staying with us.

10/10 Excellent

Cory

Stayed 1 night in Aug 2023
Response from Zion Ponderosa Ranch Resort on 2023/9/16
Thank you for your rating!