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Reviews of Residence Inn Orangeburg

3 out of 5
Residence Inn Orangeburg
3 Stevens Way, Orangeburg, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 877 reviews" "
Rating 8 - Good. 171 out of 877 reviews" "
Rating 6 - Okay. 59 out of 877 reviews" "
Rating 4 - Poor. 21 out of 877 reviews" "
Rating 2 - Terrible. 31 out of 877 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Apr 2024

10/10 Excellent

Shan

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Susan, Pearl River

Stayed 11 nights in Mar 2024

4/10 Poor

Karen

Traveled with family and small children
Kitchen cabinets were grimy…there was no strainer in sink and as a result utensils can fall down into the disposal…utensils were not as clean as they should have been. There was no floor mat to step onto when exiting the shower…overall for the money it was disappointing
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger, Coconut Creek

Traveled with partner
Liked: Amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Dominican University
Stayed 1 night in Mar 2024

10/10 Excellent

MITRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious one bedroom suite, good breakfast, close enough to the main area of downtown New York. Next to Stop n Shop for quick grocery shopping. It wasn't shabby, run down and old like some other 3-star hotels. We'll book them again if we come back to the area.
Stayed 3 nights in Mar 2024

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service
We stayed in a pet friendly room and the sofa was destroyed by previous guests. Surprised they didn’t switch it out. 3 guests, 1 roll of toilet paper and only 2 towels, no extra bedding in the room.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sheena

Liked: Cleanliness

10/10 Excellent

Sujeidy

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

yovanca

Liked: Cleanliness, staff & service
The property was mediocre. The seams of the couch in room were coming apart. The room was freezing despite adjustment of thermostat. The staff was able to change the room , but the second room was still freezing cold. At that point i didnt continue to complain because it was only for one night.
Stayed 1 night in Feb 2024

4/10 Poor

Chevonne

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at this hotel before and loved every about it but this stay was very disappointing. Our bathroom was in terrible infested with black mold, cracked tiles, peeling paint. We moved the couch and it had not been vacuumed left with pistachio shells and crackers. The fridge was dented. The lobby had old and cold coffee being offered. The pool area was untidy.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
This is a very, very nice hotel and I called originally as we are gold platinum Bonvoy members, and every place we stay as a Bonvoy , we always get a late check out. The staff was very very nice except for the woman this morning demanding we leave saying that we did not have late check out! I tried to talk to her kindly and she had a hideois nasty expression on her face. She told my daughter and my mother that they couldn’t go get breakfast and had to vacate the room a nod shut our keys down. She should not be in this business. I asked her if she was going to say thank you for our stay as I was walking out and she just stared at me. This is someone who should not be in The service industry, but everyone else was very very nice and the room is extremely comfortable although the heat wasn’t working but it was very clean !!! Just get rid of the nasty morning associate who has a huge chip on her shoulder . She brought one star down as a result of her attitude .
Stayed 1 night in Jan 2024

10/10 Excellent

Bianca

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accomodating
Stayed 1 night in Jan 2024

10/10 Excellent

Dara

Stayed 1 night in Jan 2024
Response from Shea on 2024/1/13
Dear Dara, Thank you for taking the time to review us! We are pleased you were satisfied with your stay and we can't wait to see you again in the near future! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Hye Ung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shea on 2024/1/13
Dear Hye, Thank you for reviewing us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn Orangeburg

8/10 Good

josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Josephine, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future! Sincerely, Residence Inn Orangeburg

2/10 Terrible

Ansie

Stayed 2 nights in Dec 2023
Response from Shea on 2024/1/5
Dear Ansie, Thank you for taking the time to review us. We are sorry to hear about your time with us. We hope that you will reach out directly to our team as we do our very best to ensure each guest is satisfied with their stay. We hope that you will give us another chance in the near future! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday visit
Nice place. Good value.
Stayed 3 nights in Dec 2023
Response from Shea on 2024/1/5
Dear Christopher, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us throughout the holiday season! We hope to see you in the near future so we can provide you with another great stay! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Jamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Jamed, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn Orangeburg

8/10 Good

Jill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our daughter lives in the area and we have stayed and will stay often. My only critique is that the towels are of a very poor quality and don't really reflect on the overall nice quality of this hotel.
Stayed 2 nights in Dec 2023
Response from Shea on 2024/1/5
Dear Jill, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your stay with us and our location worked best for you visiting your daughter! We hope that you will stay here again in the near future! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Paul

Stayed 6 nights in Dec 2023
Response from Shea on 2024/1/5
Dear Paul, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn Orangeburg

10/10 Excellent

VIELKA, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
like
Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Vielka, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn Orangeburg

6/10 Okay

Carolyn

Traveled with family
Liked: Amenities
Noisy fan in bathroom, chipped wood. Great shower. Dry scrambled eggs.
Stayed 2 nights in Dec 2023
Response from Shea on 2024/1/5
Dear Carolyn, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn Orangeburg

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Ryan, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn Orangeburg

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service
I’ve stayed here before with no problem but this time the room I got had so much dust and cobwebs hanging from the lights. I woke up this morning feeling sick from it. It had a weird smell. I called last night for towels and wash clothes because there was no wash clothes in the room and yes there was two towels but I need to put one on the floor of the bathroom so I didn’t slip anyway they never brought them up so 4am this morning when my friend was getting ready for woke he had to go downstairs to get them . Like I said I’ve stayed there before and had a really god experience but this time made me question I feel like I’m getting a sinus infection from all the dust and crap in that room!
Stayed 1 night in Dec 2023

8/10 Good

Jinman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 6 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Jinman, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely,Residence Inn Orangeburg

8/10 Good

Heather

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Heather, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Samantha

Stayed 1 night in Nov 2023
Response from Shea on 2024/1/5
Dear Samantha, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn Orangeburg

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Genevieve, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future. Sincerely, Residence Inn Orangeburg

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay here. I felt totally safe it was clean and the staff was super nice.
Stayed 1 night in Nov 2023
Response from Shea on 2024/1/5
Dear Amanda, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we are glad to hear our staff satisfied you! We hope that you will visit us again in the near future. Sincerely, Residence Inn Orangeburg

6/10 Okay

Christopher

Business traveler
Room heating system cycled constantly and was loud. Train tracks outside window with frequent trains traveling. Breakfast was basically same each day and not at all tasty. The only reason I would stay again would be the convenience but definitely would want a different room. The pictures are a bit misleading and the rooms are not as nice as pictured.
Stayed 8 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pet odors
There were pet smells in the room initially. Should have switched rooms, but got a little better over the stay. That's the risk of staying somewhere that allows pets. Cleaning staff should have noticed it and done a better job of turning the room over.
Stayed 3 nights in Nov 2023

2/10 Terrible

Ruddy

I was charged 2 times the indian girl at the front desk is very rude. The meal of choice sucks my door was broken could not get back into room 3 times. I felt like I was being watched the entire time I was there.
Stayed 1 night in Nov 2023

8/10 Good

Michele

Traveled with family
Liked: Staff & service, room comfort
Power-lift Meet
Nice hotel for a 1 or 2 night stay. The shower floor and tile need to be replaced. Suggest an upper facing front room. Back rooms you will hear the freight train go by a few times a night.
Stayed 1 night in Nov 2023
Response from Shea on 2024/1/13
Dear Michele, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your time here with us and we hope to see you again! Sincerely, Residence Inn Orangeburg

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Nov 2023

6/10 Okay

Stacy

Traveled with partner
Liked: Staff & service
We were disappointed that the cleanliness of our kitchen was not clean at all. Fingerprints and dust all along kitchen cabinets and inside. We only used refrigerator. Common areas were nice and breakfasts were good. Coffee weak. Also would of liked housekeeping everyday. We were there 3 nights and not once did we have the room cleaned or trash removed. We asked for clean towels everyday. Dirty towels remained in our room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Georgia, East Stroudsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in area to watch our granddaughter play basketball for St. Thomas Aquinas College, and we were only 5 minutes away.
Stayed 1 night in Nov 2023

4/10 Poor

Yahaira

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My room smelled dirty The bed sheets also smelled dirty. Breakfast was not fully cooked.
Stayed 1 night in Nov 2023

8/10 Good

Navita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
My stay was good except for someone barging in my room at 830am on Sunday and it was not housekeeping.
Stayed 1 night in Nov 2023

10/10 Excellent

Cathal

Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Oct 2023