Find Hotel with a Concierge in Oakland, CA

"Clean, comfortable room. "

"The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience."

"I love this place"

"The staff was fantastic. Everyone was so nice and welcoming. The room as well was very clean. My only concern was the shower curtain was too short, causing water to be everywhere out of the shower. Thankfully there were enough towels to put one on the floor. If I ever need to come back to Berkeley I will return! "

"Great staff and beautiful view. "

"Everything was great except a woman (manager?) in the cafeteria (Kitchen) was not friendly during the Sunday breakfast probably because we took a little longer time to chat with our cousins who were also staying in the same hotel. She snapped at us and ordered us to return/place the plates/utensils to the bin where they keep the used/dirty plates until they wash them… It was a little disappointing to get snapped at… Other than that it is a great hotel: clean, amenities, like the gym, courteous staff…."